Adequate, but leaves a lot to be desired
30/10/2017 Craig N, DeSoto, United States
If you want a comfortable room in a convenient location, this is a good choice. Many of the problems I experienced are due to mostly staffing issues and a minimum effort to please customers. Breakfast... more
If you want a comfortable room in a convenient location, this is a good choice. Many of the problems I experienced are due to mostly staffing issues and a minimum effort to please customers. Breakfast is the minimum BW provides and in this case, some things below even BW average. Breakfast for me is a big deal because in my line of work, lunch often doesn't happen. All BW's serve the corporate breakfast. If they do the max, it's a decent breakfast, but this one falls short. Room service was below average, but that's a personnel problem. It was clean enough and comfortable; just inconsistent. This is a dog-friendly hotel. I'm a dog lover, but dogs keeping me company while I eat my breakfast is a bit much. This is not a bad hotel. It was comfortable and worth the money. You just get the feeling that when it comes to the extra mile, these folks don't go an extra 10 feet. less
Best Western Pl... S, Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for your feedback.
I apologize we didn't meet your expectations. We are improving everyday.
When in the area kindly try us again and let us know how we're improving.