Good Location and Price, but Challenges with Expected Amenities
Our family stayed here in August 2017 while visiting the Seabrook/Kemah area. We had a two queen suite with pull-out sofa bed. With four adults, the extra space was appreciated. Tiffany was working... more
Our family stayed here in August 2017 while visiting the Seabrook/Kemah area. We had a two queen suite with pull-out sofa bed. With four adults, the extra space was appreciated. Tiffany was working the desk and check-in was smooth.
Tiffany was nice, but she seemed to be the only one working. I had to go down to the desk several times to pick up needed items. We had an issue with our refrigerator in our room. When I called the front desk, they gave me instructions to troubleshoot and said if that didn’t work, they would call maintenance for tomorrow morning. We had items that needed refrigeration overnight. The manager did show up and replaced it with another refrigerator.
While AC worked well, the vents were not adjustable and cold air was blowing directly on the nearby bed. TV reception was poor on several channels.
Breakfast was a challenge, as the staff could not seem to keep up with demand. Several times we had to wait for food to be prepared, especially the eggs (which were real because I saw them bring them into the kitchen). While the food was good, it often wasn’t there.
While the cost was reasonable, the challenges we had for such a short stay makes me uncertain if we will be back the next time we are in the area. less
Ashley B, Public Relations Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you when your travels bring you back.