A Value Place to Stay
01/11/2016 By_the_Sea_77, austin, tx
This hotel was a good value because it was close enough to Kemah to be convenient, but far enough away to have a better price than something closer. It's a standard "better hotel" with large and comfo... more
This hotel was a good value because it was close enough to Kemah to be convenient, but far enough away to have a better price than something closer. It's a standard "better hotel" with large and comfortable rooms (and baths), including a sofa bed. Bed was comfortable and the TV worked. Linens were light and clean. Stayed 2 nights and did not get clean towels the second day because we left them on the racks (didn't see the sign.) Security was a concern, as a stranger was given a key to our room. Perhaps a human error, but the staff was oddly distracted when we checked in and did not seemed very apologetic or concerned with we called to report the problem. Also, the door to the adjacent room was not locked. Good thing I checked. Breakfast was very good with fruit, yogurt, eggs, and a pancake machine. Overall, a good place, but make sure your room is not double booked and all doors are securely locked. less
Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Thank you for your kind review of your stay with us. I would like to again apologize for the error by the front desk agent when making the keys for your room. She was very regretful for such an error and immediately corrected it. I can understand your un-ease and I hope that you will consider staying with us again. I have also addressed the connecting room locks with the staff to ensure they are checking these while cleaning the rooms.
Daisy Dees, GM