Comfy room but breakfast was a train wreck
17/01/2017 SDSUGRAD, Round Rock, Texas
I stayed at the Best Western Plus in Seabrook for a quick get-away with my husband & kids around New Year's. The room we got was spacious (separate desk area, sofa, and beds) and was comfortable and c... more
I stayed at the Best Western Plus in Seabrook for a quick get-away with my husband & kids around New Year's. The room we got was spacious (separate desk area, sofa, and beds) and was comfortable and clean enough (I did move a chair and found a toy belonging to a prior guest under it -- oops!). The bathroom was clean, though the toilet would run & run. Our particular room had a window that looked directly onto the portico, which was pretty strange -- but not a problem when you're only staying a short time. The staff at check-in were polite and quick. The hotel was not hard to find and parking was ample and well-lit.
We didn't make use of the pool or fitness center due to our short stay. We did eat breakfast and that was a rough experience with our preschool-aged kids. The staff simply weren't keeping up with demand -- a glance into the kitchen showed that she was trying to make a lot of food with just a little equipment. Even so, she wasn't keeping up with basic things like refilling the silverware containers or milk, or bringing out not-hot items like bread. The staff would bring out tiny quantities of food (like a few slices of bread) or refresh something in the hot area and it was grabbed within seconds by the other guests, who'd clearly been waiting a while. The breakfast area was small, and didn't have many tables for 4. Perhaps it's better when it's not around a holiday with extra family-sized crowds, but you might be prepared to adjust your breakfast plans.
All in all, it wasn't the greatest experience but I'd give the Best Western Plus another shot if we were in the area. less
Best Western Pl... S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review
Good evening. Thank you for your feedback on your stay with us. As a team, we are working to improve in areas where we fell short so that your next stay will be wonderful!