07/10/2019 ladygjefferson, Cypress, Texas
Room did not reflect lobby, mildew smell, and broken shower head...Not able to sleep, and I had to pay for an 3- 4 star hotel..This is a 1.5 Star hotel, the stars have fallen, I was overcharged, and M... more
Room did not reflect lobby, mildew smell, and broken shower head...Not able to sleep, and I had to pay for an 3- 4 star hotel..This is a 1.5 Star hotel, the stars have fallen, I was overcharged, and Managent's, solution was to provide me with points, (I wont be using the points there). less
Wanderer16615232601, Manager at Best Western Plus Seabrook Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements for guests in the future. Please in future call Best Western Plus Sea brook, direct so we can offer better rates and discounts. you made reservation on-line, it limits our option to offer you points only.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 281-291-9090.