STAY ANYWHERE BUT THIS HOTEL!
I have stayed here twice. My first experience was absolutely perfect. This stay was the opposite. First of all, a hotel that calls itself Best Western Plus Suites should actually offer all suites. I w... more
I have stayed here twice. My first experience was absolutely perfect. This stay was the opposite. First of all, a hotel that calls itself Best Western Plus Suites should actually offer all suites. I was not given a suite on this stay. Just a regular "Best Western"-like room. The staff mislead us as to where to park and I wound up carrying a suitcase up 4 flights of stairs (I am "5'2' and 105 lbs). Then when I arrived at the room, there was a distinct lack of lighting, a tiny bathroom and best of all, I shared the fourth floor with a visiting high school soccer team who apparently lacked an efficient chaperone. My night was filled with the delightful sounds of drunk teens screaming obscenities, running up and down the hallway, and, best of all, the obvious sounds of repeated vomiting coming from our next-door neighbors. After paying $150/night for this hotel, I expected a bit more. This was like staying at the worst Red Roof Inn that ever existed. I regret ever recommending this hotel. I'm going to have to contact my friends and tell them I had a temporary brain tumor when I said that this was a "fantastic" hotel. less
BWThunderbird, General Manager at Best Western Plus Scottsdale Thunderbird Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.