Best Western Plus Scottsdale Thunderbird Suites

Stayed here for 3 weeks on a recent business trip. The rooms are very large, 2 good sized areas, including kitchenette with fridge, microwave & sink. The only thing on the small side is the bathroom. Rooms well maintained & cleaned every day to a good standard. All staff were very friendly & helpful. Food at breakfast is excellent & plentiful. Lori's bar has a great selection of beer & the food there is also splendid. less

I checked in at 10 pm on a Sunday night . The front desk male was preoccupied . After checking in , I was told to go around the back to park .I I asked to use the rest room and was given a card key to go outside , the key did not work so I returned . After parking and taking my luggage to the second floor , the room card key did not work . I brought my suitcase with me and there was no one at the front desk . It was now about 11 pm . There was another guest a,so at the front desk and he said he had been calling and no one answered. The front door was open and there was no one there . When the desk clerk came back I got another key card . The room was very noisy with a lot of people partying in the hallway . There are numerous clubs across the street and it is loud .The hotel has outside stairs from the street and there is no security watching who is on site . I called the front desk but nothing changed . I did not sleep and then construction in the back started at 6 am . I was supposed to stay for two nights but told them I was leaving and they never assisted me . By the way I am a senior . I went and stayed at the BW at the airport and it was much quieter . less

If it were not for one front desk staff’s attitude and the sloppy housekeeping, we would have given this hotel 4 stars. It’s in a great location with a 5 minute walk to shopping and restaurants. Story follows.... We were there for 4 days. June 2 Check-in great, staff very friendly June 3 Room not cleaned June 4 Room not cleaned til mid afternoon. June 5 When a request was made at the front desk & could not be accommodated, the on-duty staff said it was not his problem. This attitude was carried over to our friends checking in, & when there was a mixup with the shuttle that night. “It’s not my problem”. Same person on duty each time. Had drinks in the bar & bar tender very friendly & accommodating. June 6 Continental breakfast. Food was good, service was excellent, very friendly staff in the restaurant. less

This hotel is clean and well maintained. Everyone was super kind and friendly. As soon as we sat down at the pool, the pool technician came by and handed us a towel. We used the swimming pool and Jacuzzi each day. There is a good selection of snacks that can be purchased 24/7. The rooms were large. The breakfast was remarkable, fresh and plentiful. The scrambled eggs were not plain, and contained bell peppers, you had a two choices of sausage, potatoes, and a lot more. less

Excellent quiet property overall except for Saturday night late arrival of overhead team of water buffaloes. Excellent well attended restaurant-breakfast area by our new dynamic friendly dynamic duo of Steve and Pam husband and wife team Great pool less