Best Western Plus Scottsdale Thunderbird Suites

Stayed here wile attending a conference at an expensive nearby hotel-resort. Standard midrange mini-suite room but clean, spacious and comfortable. Complimentary shuttle service to my conference hotel, a surprise. Breakfast buffet better than average with superior service - when was the last time you were at a hotel's free breakfast buffet and which staff offered to put out your place setting and get your coffee? Charming bartender in the late afternoon-evening lounge. We'd go back. less

Top 10 Excellent features: 10 - Excellent customer service. After 9 days, these people became my friends! 9 - Staff went the extra mile to help! 8 - Shuttle service took you anywhere you wanted to go within a 5-mile radius! 7 - Large rooms 6 - Clean 5 - Beautiful well-maintained pool and hot tub. 4 - Dinner cuisine was excellent 3.- Quiet and peaceful 2 - Convenient 1 - Great bar, great bartender and great drinks! Suggestions that would make the hotel even better: 3 - Upgrade beds. Need softer mattresses. 2 - Improve breakfast food. A self-serve waffle iron would be nice. 1 - Repaint and re-carpet rooms to a lighter brighter color. Rooms are too dark. Because of the issues listed above in suggested changes, I was going to cancel my reservation as soon as I entered my room. I decided to stay the night and go to another hotel in the area on the next day, but because of the people that work in the hotel, I decided to stay the full nine days. ALL of these folks went out of their way to help me over and over again! They truly know the meaning of great customer service and friendship. In my opinion that is gold. I am glad I stayed! less

I am in Scottsdale for private pilot instrument training. The staff here at the Best Western Plus have bent over backwards to fulfill every request that I have made. It feels like a home away from home. less

First of all, I'm a light sleeper and I have a hard time sleeping in a hotel room with a loud AC unit. The king suite I had was laid out great. There is a separate living room where the AC is located and you can close the door to the bedroom at night. It was very quite and I got a good nights rest. The breakfast for surpasses other hotels I have stayed at. The host/waiter Steve who goes above and beyond what is customary making sure your breakfast is enjoyable. Best Western has earned a new and loyal fan and I will book with them every opportunity I get. less

This is a beautiful hotel but it's beauty is not totally contained in its physical plant. The STAFF are wonderful, caring and they know what the word "service" means. Refreshing pool, picturesque views, rooms with ROOM and comfortable beds. Reasonable price and breakfast and a happy hour munch is included. less