Excellent customer service, clean, lovely hotel
13/04/2017 famiyoffour, Vancouver
I booked a mother-daughter long weekend here because it is super close to American Girl and shopping. Based on the other reviews, I am glad I did. I am Canadian, and everyone says we are friendly, b... more
I booked a mother-daughter long weekend here because it is super close to American Girl and shopping. Based on the other reviews, I am glad I did. I am Canadian, and everyone says we are friendly, but all of the people working here, are the friendliest we have met. Steve, for morning breakfast is lovely! KInd, friendly, and will do whatever you need. The bar person at the little restaurant, Lori, super kind and lovely. It also has a kids' menu which was awesome! It is within walking distance to Kierland Commons and Scottsdale Quarter (tons of great shopping for a mom-daughter weekend). Note that it is 20 minutes drive to downtown Scottsdale, but Phoenix/Scottsdale is very spread out- either you have to rent a car (I find it super expensive renting cars in Phoenix), or plan where your 'home base' is and then uber or transport to wherever else you want to go. They have a very friendly shuttle here within 5 miles. I used 'supershuttle' from the airport, which was incredibly easy to use (just go over to the supershuttle booth by baggage pick up) in Skyharbour airport. And otherwise, used hotel shuttle, and uber for longer distances....Rooms here are clean and pool is great! For the price, the breakfast, friendly service, this is an amazing hotel- I enjoyed being across from the scottsdale airport...it was fun to sit out on the balcony of the restaurant, watching the little planes takes off. Never heard them at night...and I'm a light sleeper! less
ThunderbirdSuites, Front Office Manager at BEST WESTERN PLUS Scottsdale Thunderbird Suites, responded to this review
Thank you for taking the time to respond to us here on TripAdvisor. We are so happy to hear you enjoyed your stay and found the staff friendly and helpful. We strive to make sure each one of our guests feels like they are at home with family. Thanks again for your continued support and loyalty to our hotel.
Front Office Manager