Best Western Plus Scottsdale Thunderbird Suites

What a surprise! Chose this Best Western because of it’s proximity to Barrett Jackson just to find out that they would shuttle us anywhere within a five mile radius. Out for dinner, great to not have to worry about having a drink or two. Barrett Jackson was also part of their service area. Very quick pick ups when we called for a ride home! We had three different shuttle drivers and they were all wonderful, giving lots of information about the area around us.The breakfast buffet was hot with a great selection. Lots of fresh fruit and fresh baked goods. Steve greeted us when we arrived, told us what they were offering and checked in with us a few times to see if we needed a coffee refill or anything else. Awesome service in a “self serve” free buffet. Well done! less

The staff at this hotel are remarkable -- helpful, personal, energetic about their work, and more. I travel 100+ nights on the road each year and just discovered this location. The kitchen staff care and show it. They love to make good food -- the complimentary breakfast buffet is the best around, and they will custom make items if you have dietary restrictions. Steve is one of the wonders of this staff - he makes the dining experience personal and high quality. The beds are very comfortable - much better than hotels at twice the price. Room amenities are very basic; besides a microwave and single serve coffee/tea maker, there are no supplies for the little microwave/kitchenette area, so bring your own. The bar staff also are remarkably nice, helpful, and hardworking. Someone really knows how to hire and train staff at this property - enjoy it! less

From the front desk, food services, cleaning services, etc., these were some of the kindest and friendliest human beings I have encountered in a hotel. They were friendly and kept a central focus of ensuring our needs were met-and they did it with a smile! less

The room was clean and large and they had a crib set up for our toddler which was clean and comfortable. The pool area was nice and well maintained, staff were friendly and helpful and the free breakfast was excellent! Perfect location, can easily walk to restaurants and shopping. It's not a new hotel but it's well maintained and is excellent value! less

I stayed here for a few nights for a conference. For business I would stay again. I wouldn't recommend if you are looking for a "resort" or vacation experience. In my opinion the hotel is dated and could use a freshening up from a property standpoint. That said, the staff was AWESOME. They had me laughing at check in and were soooo helpful, and again fun at check out. I was catching a red eye and technically not sleeping there for the second night and they gave me a discounted rate. Every associate I dealt with was friendly and the customer service experience was excellent. With the staff they have, if an investment were made to the property this could be a great location!! less