Best Western Plus Scottsdale Thunderbird Suites

I stayed alone for a couple of nights -working stay. Not the nicest looking hotel. Had to request toilet paper immediately after checking in. Felt like a down and out weekly stay scene, rather than what I expect in a reputable hotel . Stayed 2 nights. Extremely loud day and night. Disruptively so. Fighting, yelling, police called after hours of disruption. Felt unsafe . Staff is not trained in concierge, from what I experienced. Treated very poorly by staff. DO NOT RECOMMEND!!! less

Friendly staff. Easy check in and out. Clean spacious rooms and landscaped courtyard. A great hot breakfast, even made there biscuits fresh. Good variety of other choices to eat. Large pool and spa area. less

Booked a balcony room that overlooked...nothing really. Room was clean but nothing special. Bathroom was quite small. Bed was not very comfortable. Looking forward to the hot tub, but it only held two people. It was WAY too small for this size of property so we were unable to use it due to two people already being in it. Breakfast was hot, but take out only, but it did taste pretty good. The only way into our room was through the lobby, even though there was parking right below us, we would have had to walk around the entire building to get to our room. Property seemed run down...after sundown there were large wet spots all over the sidewalk which was a slipping hazard. less

This was my second stay at this hotel and I loved it. It's always nice to stay here, very conveniently located near North Scotsdale quarter, Scotsdale airport without compromising on quietness. Nice location, the staff are always friendly and helpful and even during the pandemic, they made the effort to provide a lovely breakfast. Rooms are clean and spacious. Must thank the hotel how helpful and understanding they were that I have to change my reservation several times and they did not give me a hard time once. Will stay here again for sure. less

When my family and myself went down to get breakfast. The service we received from Steve was outstanding. Steve went above and beyond. He is down to earth, very friendly on top of the service. Steve was wonderful to chat with and you can tell he loves his job. Very person friendly. Thank you for having him. The whole staff are very kind people. But thank you to Steve didn't feel like we were bothering him at all. less