WOW!! We came to this Hotel for a soccer tournament.. It is a very nice place, great courtyard, kinda makes you feel like your in Hawaii. Nice pool and hot tub. The room was fine BUT the Hotel Staff was the KINDEST, Most HELPFUL, Best Staff I have Ever Experienced. The Kitchen staff goes Above and Beyond. At breakfast, before you know it they have your table set with silverware, drinks, bring you things, refill your drinks, etc. STEVE, David, Allen in the kitchen are all over the top!! You can order from a menu until 8pm and its made fresh. Great Bar and Lounge too.. My daughter is gluten free and Steve ordered in Gluten free products for her for breakfast. I mean Who Does THAT?? I couldn't believe it :) The front dest help was warm and helpful.. LANA, Bre and John were great too. Lana brought in from home natural Ginger Tea for my daughter when her stomach was upset, Bre gave us anything We needed, John helped direct me over the phone when I got lost looking for a store. The staff was Awesome!! The hotel is next to the private airport so you see all these cool private jets, planes, cars coming and going even 2 days in a row 2 harrier jets were landing and taking off. It was amazing, shook the ground. I walked 100 yards to the terminal, when your inside they had over the speakers the communication between the tower and planes. The hotel is 10 minutes drive to Whole Foods, Trader Joes, Natural Grocers, Safeway and All Kinds of shopping and restaurants. Close to the 101hwy.
We Will NEVER STAY anywhere else when we go to Phoenix. STEVE, ALLEN, DAVID,LANA, BRE, AND JOHN and the lady who runs the Bar make you feel like Family.
THANKS YOU ALL for making our stay the BEST EXPERIENCE!!! less
ThunderbirdSuites, Front Office Manager at BEST WESTERN PLUS Scottsdale Thunderbird Suites, responded to this review
Thank you for taking the time to respond to us here on TripAdvisor. We are so happy to hear you enjoyed your stay and found the staff friendly and helpful. We strive to make sure each one of our guests feels like they are at home with family. Thanks again for your continued support and loyalty to our hotel.
Front Office Manager