A Mixed Bag
The staff, especially the breakfast staff were great. This hotel is right next to the Scottsdale Airport, and the planes are taking off and landing all day and night. Our room was a suite, with a door... more
The staff, especially the breakfast staff were great. This hotel is right next to the Scottsdale Airport, and the planes are taking off and landing all day and night. Our room was a suite, with a door separating the two rooms. The rooms are spacious, but old. The rug and drapes look old. The bathroom had a nice, long sink counter, but it is very small. Everything is squeezed in. The sink did not look clean, which made me wonder about the tub and toilet. No hooks on bathroom door. The bedroom area had a nice closet and there are TVs in both rooms. However, the bed was like a rock. Neither my husband nor I had a good nights rest for 6 evenings.
The entrance doors to most, not all, rooms are on the outside and there are balconies. Our balcony faced the parking lot. Some of the rooms face the pool area. The breakfasts were good, with a large selection of food. Very close to Kierland Mall, with lots of upscale stores and a variety of restaurants. less
BWThunderbird, Manager at Best Western Plus Scottsdale Thunderbird Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.