Not really a handicap room
14/10/2018 William L, Frankfort, il, United States
Not really handicapped. The air conditioner was quite noisy. The controls for the air conditioner were not at the same place. No shower seat available. There was only one shower seat for the entire Ho... more
Not really handicapped. The air conditioner was quite noisy. The controls for the air conditioner were not at the same place. No shower seat available. There was only one shower seat for the entire Hotel. Not acceptable. That shower seat was already taken. less
44611, Manager at Best Western Plus Schulenburg Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The Hotel was fully booked from a year ago due to a function going on in Schulenburg and the Handicap was already booked for five days. Apologize again, in the near future please contact the hotel directly so we can assist in a proper manner.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 979-743-2030.
General Manager 44611
Best Western Plus Schulenburg Inn & Suites