Not sure what other reviewers were complaining about as our experience was completely positive from start to finish.
Before we left home I emailed the hotel to ask the best way of getting there from the airport and got a rapid reply and we followed their advice. On arrival we were greeted by a very nice and friendly girl who made us feel very welcome. We were even allocated an upgraded room.
Our room was a good size (part due to the upgrade, of course), clean and nicely furnished (apart from the chandelier-like bedside lights which were not to our taste). Everything worked and the shower and bath were excellent, as was the A/C system. The only slight problem was a small leak from under the bath/shower but I suspect that has more to do with Swedish plumbing regulations than the hotel.
Breakfast every morning was excellent with a good choice, from fruit, cereals, and breads to cold cheeses and meats and hot food. There were even some homemade products on offer such as cloudberry yoghurt and jams.
We ate dinner in once and chose the meal of the day, which was fine, not outstanding, but there was plenty of it. One evening we took advantage of the (free) spa and that was nice, with two Jacuzzis, a sauna and steam room.
When we returned late one evening the chap on reception was also very friendly and chatty.
The hotel was brilliantly centrally located so we could walk out to Södra Hamn and borrow sparks (kick sledges) to walk on the sea ice. Also very handy for the busses, train, shops and other restaurants. They also have an underground parking garage but we didn’t need it. There is a Coop almost next door to buy sandwiches and fruit if you wish additional food and the Systembolaget (state liquor store) is only a couple of doors further.
One word of warning: they do have a loud disco in the weekends. Fortunately we were there during the week so had very quiet nights.
Perfect for our needs. less