Best Western Plus Santa Marta Hotel

I was planning to stay in this hotel from November 19 to November 30th; however, I had to leave the hotel 4 days after my arrival since I was feeling that It was not safe. I kept a close eye in how they were cleaning the rooms and it was not different than during the period pre-covid, which is unacceptable. They have a centralised air conditioner and when I asked for the optimisation of the filters and isolations protocols for the rooms, I did not have a satisfactory answer. Besides, breakfast is served in an area with no ventilation and although they claim that they have a schedule and they clean the installations thoroughly after each service, again I was not able to see that cleaning. The staff in the restaurant and kitchen were incorrectly wearing cloth masks which is not appropriate and even worse in most of the cases just covering their mouth. Guests were not efficiently encouraged to wear a mask in common areas. I saw people without a mask and anybody was saying a word. The worse part is that I made the booking for 12 days and when I was noticing all these situations, I decided to cancel my stay in the hotel. However, it has passed more than 15 days and I have not received any reimbursement. They asked me for my bank account even though I paid with a credit card. The whole process is odd and unpleasant. They have been ignoring my emails and I am afraid that I won't receive my money back which is a fair amount of money. less

This is a good hotel located downtown Santa Marta. It is close to the pink zone and the bay. The room was very comfortable, the service excellent. They have a bar called Sky Bar on the 16th floor with an excellent view. Their coctails are good, nevertheless they close too early. less

The first of all, this is a corporate, minimalistic style hotel like any other in the world. Hotel without soul. Everything looks plastic, food is tasteless and you cannot open the window in the room to get some fresh air. We were freezing at night because of airconditioner. You can turn it off, but in a 10 minutes, you will have lack of oxygen so you need to use it. I would never book such kind of hotel on my trip to Carrebian but my agency did it. Anyway, why you would book Western corporate hotel if you go for a vacation? I don't want a hotel which reminds me on my job. less

10 minutes walk to the center, this hotel is in an ideal location. Nice rooms with good furnishings, coffee machine and mineral water. Good house keeping and fast internet. Overall service is excellent and staff is very helpful. Decent breakfast, replenishing dishes are bit slow. Overall an excellent stay! less

The hotel was peaceful heaven during our busy trip through Colombia. The staff was very kind and helpful and the room was super. It was very clean, the beds slept great and the bathroom (shower) was wonderful. We also enjoyed the lovely pool and the nice sky bar. Breakfast was extensive and good. I would definitely come back when in this area again. less