Best Western Plus Santa Marta Hotel

This is a good hotel located downtown Santa Marta. It is close to the pink zone and the bay. The room was very comfortable, the service excellent. They have a bar called Sky Bar on the 16th floor with an excellent view. Their coctails are good, nevertheless they close too early. less

The first of all, this is a corporate, minimalistic style hotel like any other in the world. Hotel without soul. Everything looks plastic, food is tasteless and you cannot open the window in the room to get some fresh air. We were freezing at night because of airconditioner. You can turn it off, but in a 10 minutes, you will have lack of oxygen so you need to use it. I would never book such kind of hotel on my trip to Carrebian but my agency did it. Anyway, why you would book Western corporate hotel if you go for a vacation? I don't want a hotel which reminds me on my job. less

10 minutes walk to the center, this hotel is in an ideal location. Nice rooms with good furnishings, coffee machine and mineral water. Good house keeping and fast internet. Overall service is excellent and staff is very helpful. Decent breakfast, replenishing dishes are bit slow. Overall an excellent stay! less

The hotel was peaceful heaven during our busy trip through Colombia. The staff was very kind and helpful and the room was super. It was very clean, the beds slept great and the bathroom (shower) was wonderful. We also enjoyed the lovely pool and the nice sky bar. Breakfast was extensive and good. I would definitely come back when in this area again. less

The front desk staff were very helpful, rooms were clean except there was no soap dish and stir sticks were never left to stir your sugar or creamer in your coffee/tea. Excellent location. This would have been a 4 star rating except for the restaurant service. I had dinner my first night there and waited over 40 minutes for my first course which was a ceviche. When I asked for red wine, I was just poured a glass and not shown or given any options for the type of wine I would like. The server never came back to check on me, I had to wave her down for a 2nd glass of wine and the check, which took over 15 minutes each time. The food was good but overpriced for what it was. El personal de recepción fue muy servicial, las habitaciones estaban limpias, excepto que no había jabonera y nunca se dejaron palitos para remover el azúcar o la crema en su café / té. Excelente ubicacion. Esto habría sido una calificación de 4 estrellas, excepto por el servicio de restaurante. Cené mi primera noche allí y esperé más de 40 minutos para mi primer plato, que era un ceviche. Cuando pedí vino tinto, simplemente me sirvieron un vaso y no me mostraron ni me dieron ninguna opción para el tipo de vino que me gustaría. El servidor nunca volvió a revisarme, tuve que pedirle que tomara una segunda copa de vino y el cheque, que me llevó más de 15 minu less