We love this hotel!!
27/07/2019 nancysmartinez, Miami, Florida
My father stayed here twice before, and had such great experiences each time we decided to come as a family and stay for ten days—what an amazing experience!! We love the staff of Best Western Plus Sa... more
My father stayed here twice before, and had such great experiences each time we decided to come as a family and stay for ten days—what an amazing experience!! We love the staff of Best Western Plus Santa Marta, from the servers Mary, Nathaly and Daniela, to the supervisor Katerine, and the front desk staff Marlon. Apart from being friendly, helpful and effective in their job, we were able to make meaningful connections with them. Marlon especially went above and beyond in helping us coordinate our stay, trips and outings. The housekeeping staff of Nerly, Lised, and Luz Marie also did a great job at keeping our room clean and tidy.
Amongst the entire friendly and helpful staff the only person whom we didn’t have such a nice experience with was Natalia from the front desk. Whereas the other staff members would help us with a smile and a friendly disposition, she was rude and curt and not helpful or flexible.
Our rooms were comfortable with beautiful views, the pool is stunning and very enjoyable, and the restaurant downstairs serves a quality breakfast buffet and even better lunch and dinner. less
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this review
Dear Mrs. Nancy Martinez
Thank you for staying with us at the Best Western Plus Santa Marta Hotel. I wanted to drop a quick note to say thank you. We appreciate you staying with us and for your wonderful review. Our staff works hard and always appreciate the positive feedback
Thanks again please come back a visit us again soon.
Jonattan Tobar Fill
Front Desk Manager