Best Western Plus Santa Marta Hotel

This was the perfect stay for my husband and I! We stayed one night post doing the Lost City Trek. We arrived at night and they organized both our laundry and transport to Cartagena for the following day. We had efficient room service, buffet breaky and a good room with a hot shower and WiFi. Reception staff also spoke English which was so helpful!! Highly recommend!! less

My father stayed here twice before, and had such great experiences each time we decided to come as a family and stay for ten days—what an amazing experience!! We love the staff of Best Western Plus Santa Marta, from the servers Mary, Nathaly and Daniela, to the supervisor Katerine, and the front desk staff Marlon. Apart from being friendly, helpful and effective in their job, we were able to make meaningful connections with them. Marlon especially went above and beyond in helping us coordinate our stay, trips and outings. The housekeeping staff of Nerly, Lised, and Luz Marie also did a great job at keeping our room clean and tidy. Amongst the entire friendly and helpful staff the only person whom we didn’t have such a nice experience with was Natalia from the front desk. Whereas the other staff members would help us with a smile and a friendly disposition, she was rude and curt and not helpful or flexible. Our rooms were comfortable with beautiful views, the pool is stunning and very enjoyable, and the restaurant downstairs serves a quality breakfast buffet and even better lunch and dinner. less

Everyone was very friendly and called us by name. The breakfast was great. The location was in walking distance to almost everything. The room was very comfortable/ Cool AC and plenty of space. The pool was nice and walking distance to a beach but we drove to two other locations. Only thing is sand is not white. less

The plus side. Reception personnel were friendly an accomadating. On the web and ar hotel all suites were booked. The receptionist began calling to locate which suite could becone available and she arranged for one for us. The suite was clean, fresh and everything in order and working. The breakfast is ok. Coffee is very weak, sad being tjst we are in Colombia. Why we say it is for travelling sales person on business? The hotel design leaves much to be desired. The very small lobby connects with the dining area and kitchen. No seperation. When we entered, the smell of food hit us, was not to our liking. The elevators are licated next to the dining area. So you have constant activity from reception area, elevators and kitchen. Noise polution and not very estetic. They have parking but very limited. If you are lucky to get a spot, keave tje car parked as we did and took taxi to go to our destinations. If you leave with you car you will probably be out of luck finding a spot. The pool area does not invite you for a swim. Needs a new design. No green plants or decorations. Concrete arpund the pool. Lounge chairs are deplorable. They are sunken in the middle. During our obe day stay they were repairing an overhead canopy. Noiae a smell of grinding was not pleasant. The Bar definetely needs an overhaul. Looks like something you may find in a cheap motel. The bar does not atract you for a drink. When we ordered our cocktails things got worse. The plastic glasses wete worn out and looked horrible. The taste of the Piña Cokada was cery artificial. They used also a very cheap alcohol, I think that is what caused my headache, only drank one. My wife and I went to relax for a weekend, photos a very deciving. Needs a lot of work with ambiance. Again if you are on a business trip this hotel may worl for you. If you are interested in a little romantic atmosphere, then stay away. Owners need to invest in the ambiance, think about putting sone dort og glass partitioning between kitchen and reception. Again, I would like to emphasize that our suite was excellent. Rest needs a lot of design restructuring. less

Loved the location . Within walking distance of supermarket,ATM machines and Historic Centre. Staff very accomodating and goes beyond call of duty to assist their guests. Always willing with a smile to provide information needed. less