Best Western Plus Santa Marta Hotel

Calle 24 Nro. 3-65, Santa Marta, 470007, Colombia
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Best Western Plus Santa Marta Hotel

The Best Western Plus reaches the Colombian Caribbean with the opening of its new hotel in the city of Santa Marta, the Best Western Plus Santa Marta Hotel. In an imposing tower located in the business and commercial development area of the city, 126 show more

Pets not accepted
Check-in & Check out15:00:00 | 13:00:00
Calle 24 Nro. 3-65, Santa Marta, 470007, Colombia

Reviews of Best Western Plus Santa Marta Hotel

Traveller Overview:
4.5 Rating: 322 reviews
Excellent 60%
Very Good 29%
Average 7%
Poor 1%
Terrible 0%
Rating

sapano, wrote review 06/12/2020

Disappointing. Inadequate adherence to COVID Protocols- Unacceptable refund process

I was planning to stay in this hotel from November 19 to November 30th; however, I had to leave the hotel 4 days after my arrival since I was feeling that It was not safe. I kept a close eye in how th... more

Rating

Maria Victoria P, wrote review 09/03/2020

A peaceful and nice weekend

This is a good hotel located downtown Santa Marta. It is close to the pink zone and the bay. The room was very comfortable, the service excellent. They have a bar called Sky Bar on the 16th floor wit... more

Owner Response
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this review
Dear Mrs. Maria Victoria P Thank you so much for stayed with us,we really like to know that your had a great time in the hotel We are waiting for you next time. Best Regards, Jonattan Tobar Fill Front Desk Manager
Rating

Velx, wrote review 28/02/2020

Corporate hell

The first of all, this is a corporate, minimalistic style hotel like any other in the world. Hotel without soul. Everything looks plastic, food is tasteless and you cannot open the window in the room ... more

Owner Response
Jorge Alberto R, Director General at Best Western Plus Santa Marta Hotel, responded to this review
Dear Mr. Velx We apologize for the inconvenience that you experienced through out your stay. I will follow up personally with our team and speak to them about your experience, running out of food and not having a cool room isn't accepataqble for any of our guests, so again I siencerely apologize . This isn’t a typical experience our guest have when they stay with us, so I am disappointed that we didn’t meet your expectation. We appreciate the time you have taken to give us your feedback. Best Regards, Jonattan Tobar Fill Front Desk Manager
Rating

Tom B, wrote review 23/02/2020

Nice Hotel, Good Location

10 minutes walk to the center, this hotel is in an ideal location. Nice rooms with good furnishings, coffee machine and mineral water. Good house keeping and fast internet. Overall service is excellen... more

Owner Response
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this review
Dear Mr. Tom B Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon. Sincerely, Jonattan Tobar Fill Front Desk Manager
Rating

kirsten78h, wrote review 10/02/2020

Perfect hotel for our stay!

The hotel was peaceful heaven during our busy trip through Colombia. The staff was very kind and helpful and the room was super. It was very clean, the beds slept great and the bathroom (shower) was w... more

Owner Response
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this review
Thank you for giving us a chance and staying with us. We are glad we were helpful throughout your stay and hope he is doing well. Thank you for your business and positive feedback. Best Regards, Jonattan Tobar Fill Front Desk Manager