Best Western Plus Santa Marta Hotel

Everyone was very friendly and called us by name. The breakfast was great. The location was in walking distance to almost everything. The room was very comfortable/ Cool AC and plenty of space. The pool was nice and walking distance to a beach but we drove to two other locations. Only thing is sand is not white. less

The plus side. Reception personnel were friendly an accomadating. On the web and ar hotel all suites were booked. The receptionist began calling to locate which suite could becone available and she arranged for one for us. The suite was clean, fresh and everything in order and working. The breakfast is ok. Coffee is very weak, sad being tjst we are in Colombia. Why we say it is for travelling sales person on business? The hotel design leaves much to be desired. The very small lobby connects with the dining area and kitchen. No seperation. When we entered, the smell of food hit us, was not to our liking. The elevators are licated next to the dining area. So you have constant activity from reception area, elevators and kitchen. Noise polution and not very estetic. They have parking but very limited. If you are lucky to get a spot, keave tje car parked as we did and took taxi to go to our destinations. If you leave with you car you will probably be out of luck finding a spot. The pool area does not invite you for a swim. Needs a new design. No green plants or decorations. Concrete arpund the pool. Lounge chairs are deplorable. They are sunken in the middle. During our obe day stay they were repairing an overhead canopy. Noiae a smell of grinding was not pleasant. The Bar definetely needs an overhaul. Looks like something you may find in a cheap motel. The bar does not atract you for a drink. When we ordered our cocktails things got worse. The plastic glasses wete worn out and looked horrible. The taste of the Piña Cokada was cery artificial. They used also a very cheap alcohol, I think that is what caused my headache, only drank one. My wife and I went to relax for a weekend, photos a very deciving. Needs a lot of work with ambiance. Again if you are on a business trip this hotel may worl for you. If you are interested in a little romantic atmosphere, then stay away. Owners need to invest in the ambiance, think about putting sone dort og glass partitioning between kitchen and reception. Again, I would like to emphasize that our suite was excellent. Rest needs a lot of design restructuring. less

Loved the location . Within walking distance of supermarket,ATM machines and Historic Centre. Staff very accomodating and goes beyond call of duty to assist their guests. Always willing with a smile to provide information needed. less

Muy bien ubicado, excelente vista de la bahía. Muy buen mantenimiento de las habitaciones. El personal del hotel en general y en especial los encargados de recepción son muy amables y prestos para asistirlo a uno con información oportuna. Very well located, excellent view of the bay. Very good maintenance of the rooms. The hotel staff in general and especially the frontdesk managers are very friendly and ready to assist you with timely information about atractions, restaurants or ground transportation. less

I stayed here for one night before visiting Tyrona NP. The hotel is loyal to what you would expat from BW in term of quality and service. Rooms are specious but basic. Bathroom are clean and updated. You will find all the amenities you need in the room including mini bar, safe, iron and TV with English channels. Breakfast is decent with multiple choice of dishes. Coffee could be better. The hotel provided me with excellent service: before I arrived they arrange for me transfer from the airport and transfer to Tyrona NP the next morning. When I arrived there was a discrepancy between the price quoted and what the travel agency wanted to charge me for the transfers, and the hotel staff made sure I would pay the quoted amount. The hotel is within walking distance from the main plaza where you can find bars and restaurants. All in all it is a great place to spend a night or two while exploring the region. less