Contrarian View - Nothing Special here
04/01/2019 Gary A, Cowichan Bay, Canada
If you are coming to this property because of the nice pics of the pool, don't bother. Five loungers for a hotel with this number of rooms is a joke. Towel shortage - saw staff taking fresh towels awa... more
If you are coming to this property because of the nice pics of the pool, don't bother. Five loungers for a hotel with this number of rooms is a joke. Towel shortage - saw staff taking fresh towels away far before pool closing time which was a bit mystifying in itself. New arrivals looking around for towels were left scratching their heads. If you are coming for a good breakfast, don't bother. It defines the Chaos Theory; again too few seats for the number of rooms and pretty lame offerings/coffee in children's sized cups (in fact, the poorest breakfast thus far in our Colombian travels three weeks in). Dust balls/bunnies in the hallways. On the plus side, the staff are friendly and helpful at least. less
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this review
Dear Mr. Gary A
Thank you for taking the time to share your impressions with us after your stay at the Best Western Plus Santa Marta Hotel. All comments are important to us and we consider them opportunities to provide a better service every time. Be certain that I will extend your comments, and be sure that we will take it into account and review. For us it will be a pleasure to receive you again and have the opportunity to show you the magic of the Best Western Plus Santa Marta Hotel.
Front Desk Manger