Corporate hell
The first of all, this is a corporate, minimalistic style hotel like any other in the world. Hotel without soul. Everything looks plastic, food is tasteless and you cannot open the window in the room ... more
The first of all, this is a corporate, minimalistic style hotel like any other in the world. Hotel without soul. Everything looks plastic, food is tasteless and you cannot open the window in the room to get some fresh air. We were freezing at night because of airconditioner. You can turn it off, but in a 10 minutes, you will have lack of oxygen so you need to use it. I would never book such kind of hotel on my trip to Carrebian but my agency did it. Anyway, why you would book Western corporate hotel if you go for a vacation? I don't want a hotel which reminds me on my job. less
Jorge Alberto R, Director General at Best Western Plus Santa Marta Hotel, responded to this review
Dear Mr. Velx
We apologize for the inconvenience that you experienced through out your stay. I will follow up personally with our team and speak to them about your experience, running out of food and not having a cool room isn't accepataqble for any of our guests, so again I siencerely apologize . This isn’t a typical experience our guest have when they stay with us, so I am disappointed that we didn’t meet your expectation. We appreciate the time you have taken to give us your feedback.
Best Regards,
Jonattan Tobar Fill
Front Desk Manager