Best Western Plus Santa Marta Hotel

Calle 24 Nro. 3-65, Santa Marta, 470007, Colombia
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Best Western Plus Santa Marta Hotel

The Best Western Plus reaches the Colombian Caribbean with the opening of its new hotel in the city of Santa Marta, the Best Western Plus Santa Marta Hotel. In an imposing tower located in the business and commercial development area of the city, 126 show more

Pets not accepted
Check-in & Check out15:00:00 | 13:00:00

Reviews of Best Western Plus Santa Marta Hotel

Traveller Overview:
4.5 Rating: 303 reviews
Excellent 61%
Very Good 29%
Average 7%
Poor 1%
Terrible 0%
Rating

Ivona S, wrote review 16/12/2019

Would have been 3 stars if not for the restaurant service / Hubiera sido 4 estrellas si no fuera por el servicio de rest

The front desk staff were very helpful, rooms were clean except there was no soap dish and stir sticks were never left to stir your sugar or creamer in your coffee/tea. Excellent location. This would... more

Rating

lakelover908, wrote review 29/11/2019

Two night stay

This hotel is large, modern and informal. It has large comfortable clean rooms and offers all you should need. Breakfast was a full buffet service but adequate. Certain items ran out but they were n... more

Owner Response
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this review
Dear guest, thank you very much for fill up the satisfaction survey sent, it is very pleasant for us that had an excellent stay with us. We are very excited to say welcome again Best Regards, Jonattan Tobar Fill Front Desk Manager
Rating

Buick1234, wrote review 15/10/2019

A good hotel but not without it's problems

I have stayed at this hotel for over 3 weeks in 2019 so feel pretty well qualified to write a review about it. Firstly, the positives. The front desk staff are very efficient and friendly (especially ... more

Owner Response
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this review
Dear Mr.Graeme Buick It will always be a real pleasure to assist you in every vacation visit you make to the city of Santa Marta, it is a great pleasure to always have you at home as it is a very important guest for us, we are very sorry for the inconvenience you had with the room service requested. We will review the situation presented to improve the experience of our guests We always want to be at the forefront, so we appreciate all the time it took to fill out the bill received to leave us all your recommendations for improvement. Best Regards, Jonattan Tobar Fill Front Desk Manager
Rating

Marie09876543, wrote review 03/09/2019

Did not stay here - Stayed at Tamaca Beach Resort

We didn't stay here - we stayed at Tamaca Beach Resort which we found very good. Did a trip across to Tayrona Park which was great. I think when you have been to beach in Fiji, Samoa, Vanuatu and Raro... more

Owner Response
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this review
Dear Mrs. Marie We are very pleased to know that the chosen tourist destination welcomed you as you expected, and it is very nice to know that I knew a lot about the Samarian culture and enjoyed each resort. is too bad he didn't enjoy our facilities, but We hope to have the pleasure of serving you very soon. Best Regards, Jonattan Tobar Fill Front Desk Manager
Rating

RachelKateMarin, wrote review 18/08/2019

Perfect stay!

This was the perfect stay for my husband and I! We stayed one night post doing the Lost City Trek. We arrived at night and they organized both our laundry and transport to Cartagena for the following ... more

Owner Response
Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel, responded to this review
Dear Valued Guest, Heartfelt Thank you for sharing all your nice comments. I am pleased to hear that the accommodation and service were to your liking. I am very happy that you have enjoyed your stay at the hotel. We strive to provide our guests with best attentive services at a value conscious price. And I am glad that we are successful in our efforts to make you most happy. We expect your future stay at our property will be your wonderful recall. Once again we do appreciate your stay and would love to have a pleasure of seeing you again on your next trip to our city. Best Regards, Jonattan Tobar Fill Front Desk Manager