DETAILS, PEOPLE. DETAILS. The small stuff DOES count!
Pleasant check-in. Welcoming lobby, elevator close to front door. Lighting, linens, pillows all nice. Comfy bed (did not sleep in the first one - - getting to that). Upon entering the room, we turned ... more
Pleasant check-in. Welcoming lobby, elevator close to front door. Lighting, linens, pillows all nice. Comfy bed (did not sleep in the first one - - getting to that). Upon entering the room, we turned the air down to cool it off. My sister and I did not leave the room for 4 hours after we got there; tired from travel and just wanted to rest.
Looked around for tv remote - nope, not there. Called front desk and she brought one up promptly. Bathtub faucet in the bathroom was on a steady drip; I tried to turn it off but it was already off. Okay, not my problem.
I warmed up my leftovers for dinner. When I turned the microwave on, I stood back because I thought it was going to explode. It was LOUD, like a lawnmower loud. It worked, but it was scary.
We thought the air was taking a long time to cool the room, so I picked up the phone to call the front desk. The cord promptly fell out of the handset. Okay - THAT won't work.
I left the room to go to the lobby to tell the clerk, and realized just how WARM our room was because the hallway was so COOL. Told front desk clerk about air, he came up and checked it. He had keys to a different room with him which was VERY smart on his part, so we moved down the hall.
THIS room was better, but still had its warbles. The hair dryer did not work AND the exhaust fan in the bathroom sounded like a jet engine.
The beds were comfy. Linens, pillows, lighting were all good. This room DID have a side chair to chill out in - there was not one in the first room.
Overall, for a one night stay and all these problems - I would not stay here again. The personnel on duty were VERY nice, but they can't fix maintenance issues if they are not trained. I don't hold that against them. less
Jeffrey Smith, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for staying with us, we hope we will see you again. We are always trying to improve and your feedback is very important to us.