Brian at the front desk was awesome! I had a res for 3 rooms for 3 nights. Needed a 8-9am check-in for at least one. I had spoken with him a few days before, and it went very smoothly. Very helpful and professional - two traits lacking in many today.
They've set up a table tent in the rooms with a QR code to scan for the guest guide, which includes the TV Lineup. No paper/no contact, so, cool.
A lot of room doors don't close all the way without a little help. Also, the frames allow some light to come in on all 4 sides. Sort of served as a night light for me. (Some may not see this as a PRO)
Good access to I-4 and Lakes Jessup, Monroe and Apopka.
DIRTY CARPETS IN THE ROOMS!! Feet and socks turn black! I have photos if the hotel asks.
With the exception of the front desk personnel, who are already behind plexiglass, I saw few, if any staff wearing masks. Same with the guests.
SECURITY ISSUE - Back door from the patio area does not lock, allowing for the opportunity of unwarranted persons entering the building.
HOUSEKEEPING - Flat sheet on the bed was essentially just thrown on without any regard to it being straight and even on all sides. Not tucked in at all, even at the foot. The right bottom corner was on the floor. If they have housekeeping standards as to how to make a bed, they're not being followed. (Mgmt - note I have video of this as well.)
TV Service, as is the case with many BW properties, is provided by HughesNet (which sucks anyway), The generic light blue & white remote is relatively functional, but the service does not offer a channel programming guide.
Only one of the two tables on the back patio has an umbrella.
If you want to be close to Disney (37 miles) or Universal (30 miles), this probably should not be on their list. MCO is about 30 minutes south.
No laundry bag in the room. Maybe this is a corporate COVID or environmental thing, but it's the 3rd BW in a row that I've stayed at that did not have them in the room. You can ask for them at the front desk.
Beware of the coffee maker. It brews both cold and hot, so make sure you press the right button. HOT is the bottom one :) less
Jeffrey Smith, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
Thank you for providing feedback about your stay. We will work on improving the areas you have noted. We hope to see you again!