18/09/2018 krn, Vestal, New York
The front desk staff were extremely helpful. We had to check out of our resort in Disney by 10am, drive the 45 miles to Sanford, and had no where to go because Best Western check-in wasn't until 3pm.... more
The front desk staff were extremely helpful. We had to check out of our resort in Disney by 10am, drive the 45 miles to Sanford, and had no where to go because Best Western check-in wasn't until 3pm. When I called Best Western to explain our dilemma, the front desk said that she may be able to work something out. After arriving at 12:30, we found that she did have a room ready for us!! Yay!! She greeted us with a big smile, was extremely friendly, checked us in quickly, asked us if we needed a wake up call and informed us that there would be a continental breakfast available at 4:30am before we had to leave for the airport. She also let us know the wi-fi password and said that if we needed anything to not hesitate to call her. Our room was bright, clean, roomy, had a refrigerator, microwave, coffee maker with coffee supplies, blow dryer, iron, ironing board, and toiletries. The room had two very comfortable queen size beds and many pillows. We were able to close the curtains darkening the room so that we were able to take a much needed nap. We couldn't believe how quiet this hotel was! Checking out was just as efficient and wonderful. The staff at this hotel is amazing. They went out of their way to make sure that we were comfortable and not wanting of anything.My only criticism was that the beds were too high for me to get into. (Which seems to be my issue in any hotel/resort we stay in these days). Luckily I still had the little stool I bought for the resort and just brought it with me to this hotel. less
Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
We are so glad to hear you enjoyed your stay. We are always happy to help our where ever we can. We hope to see you again soon.