14/07/2018 GarKeith, Clarksburg, wv
This is a terrible hotel. I'm spoiled by being a Marriot Elite member, but the one local was sold out so we had to find another option for one night before continuing our trip. Disaster. First of... more
This is a terrible hotel. I'm spoiled by being a Marriot Elite member, but the one local was sold out so we had to find another option for one night before continuing our trip. Disaster. First of all i booked a Holiday Inn Express, arrived at the address to find a Best Western. The clerk acted like i was an idiot or something, even though i had a confirmation email that said Holiday Inn! The facility is an old turd, remodeled with stone of the ugliest carpet I've ever seen. In the morning, the free breakfast was an unorganized disaster where everything was empty. I saw evidence that breakfast happened, but all i got was eggs. Nasty eggs. Then the real fun, power outages and no cable/satellite signal. Between 8-10 3 long power outages, and no cable all morning. I don't know if this is a strategy to get people to check out faster or a coincidence, but i don't really care, for my trip, disaster. No more Best Westerns for me, ever. less
Don H, General Manager at Best Western Plus Sanford Airport/Lake Mary Hotel, responded to this review
We apologize that you had this experience with us. This property was previously a Holiday Inn Express. We are currently renovating the property. The power outage was something that was out of our control and apologize for any inconvenience it may have caused.