Good location only
24/07/2017 639clarencec, Dayton, Ohio
The staff was very nice and helpful. My room was old and needed some detailing. Carpet had a crusty feel. Something was on the walls and doors. For a 3 bed suite, only 1 bath. Price should be reduced... more
The staff was very nice and helpful. My room was old and needed some detailing. Carpet had a crusty feel. Something was on the walls and doors. For a 3 bed suite, only 1 bath. Price should be reduced. less
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to rate and review your recent stay with us. I'm concerned (and sorry!) that your experience didn't rival the vast majority of our other guests. As you can see, we are consistently ranked very high on TripAdvisor for the Sandusky-area and I'm disappointed that you didn't have the same stellar experience that our other guests have. Our property recently underwent some pretty massive renovations and our price point is very competitive for the area. I'm hopeful that you shared any problems, ideas, or suggestions that you had directly with our on-site management staff so that they could immediately tend to any concerns. It always takes honest and forthright folks like yourselves to help us to always maintain our sights on improving in everything we do. That's our commitment to all of our guests and we hope you'll give us another opportunity to deliver that to you and your family in the future.