Horrible
19/05/2019 Amanda O,
Room was dirty and walked in to weed smell in the entire floor and then the entire floor had a party till 3 am banging on doors slamming doors screaming and nothing was done about that.
Had to have t... more
Room was dirty and walked in to weed smell in the entire floor and then the entire floor had a party till 3 am banging on doors slamming doors screaming and nothing was done about that.
Had to have the front desk person clean the dirty bathroom and change the dirty sheets hair on the sheets and bathroom obviously it wasn’t cleaned. Was told the manager would compensate me and they never did. Beds are hard as brick and just overall a horrible experience. less
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
While we're incredibly sorry for the issues you raised during your stay, I must assure you that we, in fact, DID contact the local police department to deal with this unfortunate incident--in fact, we had to call them twice. We were finally able to get the unruly occupants of which you speak removed and evicted from the property. Anytime something like this happens, it's unfortunate--and a HUGE hassle not only to our great guests but to us also as we have to then "manage" the damage that they've caused--both physical damage as well as possible damage to the reputation of our business. I have also spoken to our General Manager and she indicated to me that she never received any in-person complaints or concerns during your check-out. Had you done that, I can assure you that you were have been properly compensated--especially in light of the fact that we had to call the police twice and the issue you raised was certainly founded.
I would also encourage and advise you that, if in the future you experience any less-than-satisfactory experience in one of our hotels, that you immediately ask to speak to the manager on duty so that we have the opportunity to correct any problems. As can be seen by our overwhelmingly positive reviews, we work very hard to provide the very best accommodations to our guests and what you detail is not the norm. We hope you'll accept our apologies and know that this is an isolated incident of which we were all the victims.