Wouldn't stay here again.
11/02/2017 Sazzly_razzly, Toledo, Ohio
Took a month for them to remove the funds from my account. I wrote a review previously and they took it down. They did not change the bedding during the entire stay even after we requested it. Very ru... more
Took a month for them to remove the funds from my account. I wrote a review previously and they took it down. They did not change the bedding during the entire stay even after we requested it. Very rude when I left the last review to the point where they had it removed. Stay somewhere else! I certainly wish I did! less
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
First, as the owner of a business, we don't have the power to take anything down from TripAdvisor. We, however, do have the ability to dispute untrue charges leveled upon our property. This is the case with your review.
As we've indicated in the past, our credit card processing is batched regularly on a daily basis--credits AND debits. If for some reason funds did not come out of your account in a timely basis, that would be an issue between you and your bank.
Second, as we've also indicated before, you stayed with us during one of our busiest times of the year. As such, we have our highest number of employees during that time and we clean each and every used room on a daily basis--unless there is notification from the guest that they do not wish to receive service. While we're certainly not immune to mistakes happening, we make EVERY effort to make a wrong right as soon as we're made aware of it. If, for some reason, your room was missed being cleaned initially, had we been made aware of this problem, it would have been resolved immediately.
These are the reasons we disputed your review previously as this doesn't even sound like our hotel. We're still quite certain that you are reviewing the wrong property but to put this to rest, we're simply offering "our side" of the story so that other guests have the opportunity to make an educated judgment for themselves. If anyone looks at the balance of our reviews, we feel confident that this one review would be an anomaly and not true to the nature of our track record!