maid not trustworthy
12/10/2018 Tina F, Greenville, Ohio
Nice hotel ...we stayed there for the races...room was nice ..appearance was nice. however were not happy with receiving no maid service...But the maid came in to the room and took the tip off the pil... more
Nice hotel ...we stayed there for the races...room was nice ..appearance was nice. however were not happy with receiving no maid service...But the maid came in to the room and took the tip off the pillow . will not stay in that best western again. less
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
Thank you for letting us know about this incident, although from speaking with our staff, it appears as if you made us aware of this when you checked out--and we immediately discounted your rate as a good-will gesture. According to our housekeeping records, there as a do not disturb sign on the door the first day of your stay--therefore, you received no service on this day (at your request). We do show that your room was serviced on the second day of your stay and, as I stated previously, we immediately compensated you for your trouble.
While we're happy to hear that you found our hotel to be pleasant, we are NOT excited to hear about the possible problem you encountered. We have spoken to the housekeeper assigned to your room during your stay and whether or not they were responsible for taking the tip, they have been reminded of our high standards of customer service and even the appearance of impropriety. We hope, in light of the fact that we addressed your issue, you will give us an opportunity in the future to again exceed your expectations.