Best Western Plus Sandusky Hotel & Suites

6011 Milan Road, Sandusky, Ohio, 44870-5869, United States
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Best Western Plus Sandusky Hotel & Suites

Best Western Plus Sandusky Hotel & Suites has been completely renovated in 2019. Brand new, elegant and fresh. The hotel is top on TripAdvisor. Hotel offers easy access to action and adventure at Cedar Point, Kalahari Resort and Summit Motorsports show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Sandusky Hotel & Suites

Traveller Overview:
4.0 Rating: 1011 reviews
Excellent 44%
Very Good 32%
Average 13%
Poor 5%
Terrible 4%
Rating

kellyawild, wrote review 06/12/2019

Nice clean hotel with friendly staff

I had to stay in this area for work and was very pleased with this hotel. The room was clean, the bed and pillow were comfortable and the staff was very helpful. The included breakfast was adequate.... more

Rating

murfinva, wrote review 08/11/2019

Great room and price - Off Season

Spent 3 nights, have stayed here several years ago. Rooms and motel have been upgraded, could tell the difference. Room was really nice, comfortable beds and all the amenities you need. Breakfast was ... more

Rating

Mary W, wrote review 21/10/2019

We liked this place so much we stayed twice

I have nothing bad to say about this hotel. The front desk staff was very friendly. The breakfast was delicious and the price was great too. You can definitely tell it's been renovated. It was rea... more

Rating

ambersH7458QT, wrote review 05/10/2019

Do not recommend!

There was just so much wrong with this hotel. I booked a stay for our anniversary and was immediately disappointed the minute I walked in. I'm not one to complain, but the two star hotel that I stayed... more

Owner Response
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
I'm not sure how to respond to that myriad of issues you had with our hotel. The hotel has been COMPLETELY refurbished with new furniture, carpet, equipment, etc. While we appreciate that there might be some issues that needed attention during your stay, it would be much more effective (and worth your time) to let a property know that WHILE you're on the property. Not giving us an opportunity to fix issues does no one any good--not you the customer nor we the business that are constantly trying to improve and grow. My response is also not trying to downplay a bad review. It's just good business to respond to folks and let them know that we're interested in hearing feedback and knowing where we could improve. Doing otherwise or ignoring your feedback altogether would absolutely confirm that we don't care--and that's not the case. Additionally, our great reviews come from people who actually stayed with us--not people passing by judging the property on the outside looks. Our overall great reviews come as a result of our tireless staffs' attention to detail and our ability to deliver a great product at competitive rates. We gladly let you out of your obligated reservation and were able to re-rent the room without issue. The release of funds used on debit cards are strictly between a bank and its customers--we have nothing to do with that. At any rate, thanks for staying with us. We hope your next stay will be more akin to the hundreds of positive reviews that we've gotten for our beautiful and well-appointed property.
Rating

lifesgood83, wrote review 24/09/2019

Clean and a good price

Rooms were clean, nice size with couch, refrigerator, microwave. Very friendly staff both on the phone and In person. Great breakfast... a number of hot dishes and cold add well. All 3 coupl... more