Not impressed - It was just a place to sleep
My wife and I stayed only 1 night, When we arrived we were told that parking was not included and that it was an additional fee. Something that should have been clearly stated in the confirmation or ... more
My wife and I stayed only 1 night, When we arrived we were told that parking was not included and that it was an additional fee. Something that should have been clearly stated in the confirmation or on the website during booking that Parking was extra.
The Parking stalls are VERY skinny so if you have a truck like I do it fills the space and then some.
The lobby has two elevators but only one was working and due to COVID only one group could use it at a time. so there was LONG waits at the elevator
The Key Cards that were issued did not work so I have to wait for the elevators again and then get them re-programed and wait for the elevators again to get back to the room.
We were on the top floor away from the elevator with a balcony with partial harbour view. BUT the room next to us was a family with young children that were extremely noisy. The walls in this hotel are very thin and you can hear everything that the next room is saying.
Through the night there was something on the roof making a metalic sound that because it was really windy outside was waking me up
The next morning when we woke up the floor by the sliding glass door to the balcony was wet. I could only assume that the heater/airconditioner leaked all over the floor
because it had not rained.
The hallway carpets outside the rooms were filthy and in need of updating. You could tell that they had done some renovations inside the room but the hotel is OLD and is showing that it is still not kept up.
I would not be staying at this location again as in my opinion does not live up to the best western standards I have seen at other locations.
The hotel pricing was high for what was received less
, General Manager at Best Western Plus Sands, responded to this review
Thank You for the review of the property. I apologize the hotel did not exceed your expectations. We have been renovating the hotel constantly for the last 3 years and are still continuing to do upgrades. We agree the hallway carpet does require updating and new carpets have been ordered and are excited to install them. We look forward to you giving us a second chance to exceed your expectations on your next trip to Vancouver.