THERE WERE MICE and they didn't seemed concerned!
The hotel is...nice. Near the Seawall & within reasonable distance to the rest of downtown. There is a bus stop right out front. Heating works well. The room is modernly decorated, bed super comfy & S... more
The hotel is...nice. Near the Seawall & within reasonable distance to the rest of downtown. There is a bus stop right out front. Heating works well. The room is modernly decorated, bed super comfy & SEEMINGLY CLEAN!
Unfortunately, I was sitting in my bed quietly, I saw a mouse, then another, then a third. Clearly scurrying around very quickly on my bedroom's floor.
Unsurprisingly, I called the front desk; they didn't seem all that concerned though.
They offered to have someone come up "soon" or to change me to another room. I accepted the offer for them to have someone come up, as I didn't really want to come off my bed and so I could see what they would do.
Eventually, I was too freaked out to wait in the room and went down to the lobby. They gave me a card for a new room.
I regret not taking pictures of all the mice!
Cause when I went back up, I didn't see mice anymore.
I looked around the room and moved the couch.
And I found mouse traps! (See Photos)
Unfortunately, I could not find another hotel in Van for anywhere near a reasonable price.
I moved rooms but I was still uncomfortable; Feeling like there would be mice in all of the hotel!
So spent the night walking around Vancouver.
I wish they would have taken the situation more seriously!
I wish they offered to move me (+any other guests) to another hotel while they dealt with the situation!
They never told me if they got an exterminator or dealt with it at all. I don't think they informed the other guests. less
BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Thank you for taking the time to review your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. We do apologize sincerely if back in December, there was a mouse in your room. We can assure you that we have been proactive in our pest control, and we do have a preventative pest control program in place. All businesses are required to have these types of programs to prevent this issue and we apologize that it failed in your situation. We are happy to hear that you found our rooms to be nicely decorated and super comfortable. If a guest is very unhappy with their stay, we most definitely allow them to move hotels without penalty, but it would be up to the guest to find this new hotel. Thank you for choosing to stay with us and we hope you will consider staying with us again in the future.