Best Western Plus Sands

My wife and I stayed only 1 night, When we arrived we were told that parking was not included and that it was an additional fee. Something that should have been clearly stated in the confirmation or on the website during booking that Parking was extra. The Parking stalls are VERY skinny so if you have a truck like I do it fills the space and then some. The lobby has two elevators but only one was working and due to COVID only one group could use it at a time. so there was LONG waits at the elevator The Key Cards that were issued did not work so I have to wait for the elevators again and then get them re-programed and wait for the elevators again to get back to the room. We were on the top floor away from the elevator with a balcony with partial harbour view. BUT the room next to us was a family with young children that were extremely noisy. The walls in this hotel are very thin and you can hear everything that the next room is saying. Through the night there was something on the roof making a metalic sound that because it was really windy outside was waking me up The next morning when we woke up the floor by the sliding glass door to the balcony was wet. I could only assume that the heater/airconditioner leaked all over the floor because it had not rained. The hallway carpets outside the rooms were filthy and in need of updating. You could tell that they had done some renovations inside the room but the hotel is OLD and is showing that it is still not kept up. I would not be staying at this location again as in my opinion does not live up to the best western standards I have seen at other locations. The hotel pricing was high for what was received less

Very clean rooms, fast check in, all safety protocols in place for Covid-19, Very friendly staff! You will not be disappointed staying here :). Great location walking distance to everything you might need. less

Loved staying at the Sands with my 5 year old son. Clean, great service and a block to the beach. My son and I were in town for a stressful doctors appointment and the staff at the hotel made sure we had everything we needed. less

the housekeeping staff are just very nice and very polite. we were very pleased with how they treat us even though housekeeping is not something they would do on a daily basis because of pandemic. we just hope that the hotel would put exhaust fans in the bathroom less

Highlights: All the Covid-19 protocols were respected and executed by the hotel staff during our stay. 2- a minute walk from the English Bay beach. 3- friendly and helpful staff 4- BW hotels is generally my preferred choice for business and family leisure when available and our recent BW stay did not change my mind. less