Best Western Plus Sands

The entire team at this hotel nailed it when it came to customer service. Great pub downstairs with excellent craft beer selections. Breakfast special is a must and very tasty! Rooms have been recently renovated and shower head is magical. Cheers! less

The drab looking exterior doesn't do justice to the people working inside. They are the best! Very friendly and courteous. The breakfast on offer is generous and really very good. The restaurant ambience is warm and inviting. It was a pity we visited when renovations were being conducted. The lights went out a few times and there was constant banging noises. The air conditioning was kind of old. less

We booked this hotel many months in advance as thought the location would be ideal for exploring Vancouver at the end of a 3 week road trip. As it turned out, the location was the only positive point about this establishment! Check in was chaotic. The reception was crowded and there was no system for ensuring an orderly queue. We were told that we had a good room as it had recently been upgraded. It was clean and tidy but it wasn't anything special. We had just started unpacking when my husband commented that he had seen something run across the floor. Sure enough there was a (large) mouse running around the room! We immediately rang reception who said that they would send someone up to to room. When there was no sign of anyone appearing we called reception again and they said that someone would be with us shortly. Finally a male member of staff eventually knocked on the door and when we opened it he thrust a handful of complimentary breakfast vouchers at my husband! When we asked how these were supposed to get rid of the mouse he had no idea what to do or say but his comments regarding mice in the heating system led us to believe that this was not the first time he had encountered such an incident. We then asked reception to move us but they advised us that this was not possible as the hotel was fully booked. We asked to be moved to another BW chain hotel and had the same response. We also tried to find alternative accommodation ourselves to no avail as there was an evening event on in the city and everywhere was booked out. By this time we had wasted so much time that we had to accept that were were going to have to stay at this rodent infested hotel. The final insult was that the hotel tried to charge us for all 3 nights but fortunately I noticed it and asked for the bill to be amended. Again, there was no apology. I have read 2 other reviews from guests who visited after us and clearly there is a problem with mice in this hotel. Lets face it, you don't just have one mouse in the house and it was clear from staff attitude that this was common place. I have complained to BW since our experience and their method of dealing with complaints is appalling. The responses I have had to date range from border line rude to people telling me what I already know ( ie- that I have received one night accommodation free of charge). They consistently fail to answer any queries regarding the rodent in the room. It may as well have been an elephant in the room as they just ignore it! Take my advice and avoid, avoid avoid the hotel. None of our family, friends or colleagues will be using BW in the future either. I rarely make complaints but the difference between this and another travel related complaint that my husband reported a couple of years ago is very relevant. In that case, the company responded to all correspondence quickly, apologised and offered a solution. BW would do well to accept that they have a problem with this property and deal with it properly as well as training their customer service team. less

We've stayed at the Best Western Sands over a dozen times; it is a great location; easy walk to Stanley Park, easy walking to lots of ethnic food restaurants. The rooms have recently been remodeled and are very bright; the bathroom remodel is great. Also, the remodeled lobby is great; everything is very bright and clean. We will be staying there again and again. I only rated it "Very Good" for value because all the hotels in Vancouver are expensive! less

I love staying here with my dog because the location is perfect. It is right across the street from English Bay/Stanley Park. Lots of opportunity to walk my pooch. The staff are great, the rooms are good, and I have all the amenities I need. less