Beach Break Bummer
12/11/2017 CDARLYN, Baltimore, Maryland
Not a great choice, and probably not the worse, I just wasn't impressed. Chose this hotel for a one night stay passing through town and I'm glad it was only for one night. View was great looking out ... more
Not a great choice, and probably not the worse, I just wasn't impressed. Chose this hotel for a one night stay passing through town and I'm glad it was only for one night. View was great looking out over the ocean's pier but I couldn't enjoy the sound of the ocean waves because of the loud intoxicated patrons at the restaurant/bar below the hotel rooms. A room with two queen beds was tight for four ppl (three being kids), and did not give us much room to maneuver around. Hallways we're gloomy, musky and very long. We rented a 4 seater bike from the store on the first level of the hotel, enjoyed a swim at the beach and walked out on the pier. We spent the evening at the amusement park, just a short walk from hotel. I remember housekeeping attendants being very friendly...unlike the front desk clerks at check-in. My kids said breakfast was good and there is a large parking garage attached to hotel. The hotel has a great appearance, it just didn't have everything I needed or wanted. less
Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello, my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle. I wanted to take a moment to apologize for not exceeding your expectations. Most of our guests really enjoy staying here so I was upset to hear that we didn't provide you with the service or product that you deserve. I would love to win back your business, this being said, please feel free to contact me via email or by phone so we can discuss this opportunity.