Best Western Plus Sandcastle Beachfront Hotel

Room was great! Check in took a long time because the price I was quoted and had a confirmation number on wasn't the same when we arrived. The front desk wanted to charge $300.00 difference. I booked through the Best Western official web site. The person on the front desk was a great help though with this problem. She called the official site number and we eventually got the room for about the same price! The charged an extra $5.00 for the room. We had to wait about 1 hour to get this mixed up fixed. Otherwise so far our stay is great. The only problem I see is that the pool area the heating system needs to be upgraded. The pool water was warm but the inside air was very cool! I want to say that Betty on the front desk on 2/21 was very helpful. We went out to walk on the beach and forgot our keys. She made two new keys for our room. She was very pleasant to talk too. Every morning Antwan welcomed us for breakfast and asked how our stay was going. I would also like to say thank you for the woman who helped checked us in on February 18 She went out of her way to help with our check in problem less

I enjoyed staying at this lovely hotel has good restaurant with good food and good Prices the rooms are a good Price as well and I got a beach front room it was very very nice clean and comfortable beds staff is very nice as well and on top of there job I will definitely recommend this hotel and will be staying again less

My father and I took a quick 2-night stay at the beach and picked this hotel based on the reviews. We were not disappointed. Our third floor room(317) was just right for us. It appears that upgrades are being done in the rooms (new paint, new flooring). All of the furnishings and fixtures were in good condition and worked fine. The room was extremely clean and spotless, down to the tee. Shout out to our housekeeper on the third floor. We didn't get her name, but I can tell that she takes great pride in her work and it shows. Saw painters and other workers doing work on the hallways but that did not impact our stay at all. The indoor pool was just the right temperature. Wish there was a hot tub, but that's okay. What sets this place above all, is the staff. Everyone we came into contact with, Front Desk(Suzanne), Breakfast staff, Housekeeping, etc. always said hello and were super friendly in general. I work in the hospitality industry, so I greatly appreciate a friendly staff and a great value in general and this hotel delivered on both of them. Thanks again. less

My wife and I came to Virginia over Valentines Day weekend and we had a great time. Being in the Navy and The staff was amazing and they had the best breakfast I’ve have in a hotel. The Host Tonya was very friendly. She made our trip even better. Her personality and friendliness was an experience that we will never forget. I will definitely be return and will tell all my friends and family about Tonya and our amazing time. less

Great room, bed was very comfortable nice view of the ocean and sunrise, under some construction so the dining/brakfast was on the first floor, in the past the food was awesome but it was just okay this time, thanks to the ladies at the front desk when we checked in /out Ms Suzzane ,Ms Betty and Ms Tiffini you always made us feel welcome. less