Short but Sweet Getaway
My father and I took a quick 2-night stay at the beach and picked this hotel based on the reviews. We were not disappointed. Our third floor room(317) was just right for us. It appears that upgrades a... more
My father and I took a quick 2-night stay at the beach and picked this hotel based on the reviews. We were not disappointed. Our third floor room(317) was just right for us. It appears that upgrades are being done in the rooms (new paint, new flooring). All of the furnishings and fixtures were in good condition and worked fine. The room was extremely clean and spotless, down to the tee. Shout out to our housekeeper on the third floor. We didn't get her name, but I can tell that she takes great pride in her work and it shows. Saw painters and other workers doing work on the hallways but that did not impact our stay at all. The indoor pool was just the right temperature. Wish there was a hot tub, but that's okay. What sets this place above all, is the staff. Everyone we came into contact with, Front Desk(Suzanne), Breakfast staff, Housekeeping, etc. always said hello and were super friendly in general. I work in the hospitality industry, so I greatly appreciate a friendly staff and a great value in general and this hotel delivered on both of them. Thanks again. less
941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Hello my name is Jason and I am the General Manager here at The Best Western Plus Sandcastle In Virginia Beach. I was very happy to hear that you enjoyed your time with us. We take pride in providing our guests with superior customer service because we truly believe that's what it's all about. We hope to see you again very soon.
Yours In Hospitality,
Best Western Plus Sandcastle