Experience not as good as previous years
22/04/2019 Bill4873, Centreville, United States
We have stayed at this hotel Easter weekend for the past few years. Some time ago the stay was top-notch, but over the past couple of years the hotel has shown its age.
Pros
- Included breakfast are... more
We have stayed at this hotel Easter weekend for the past few years. Some time ago the stay was top-notch, but over the past couple of years the hotel has shown its age.
Pros
- Included breakfast area returned to second floor conference area from last year's cramped first-floor lobby setup. Breakfast food quality was good
- Staff was friendly
Cons
- One elevator was out, leaving one to share with nine floors. Elevator competition was a struggle throughout the stay. Other signs of age were apparent, such as having to hunt for a working ice maker... a sign at the stairwell door saying the ice maker was out of service on that floor would have helped
- We arrived fifteen minutes early for check-in, we were told to go park and wait until 3:00pm. This has never been a problem in the past, and having a family of tired travelers from driving four hours wait with no accessible bathroom (need a room key to get into lobby bathroom), and have to wait in line twice for check-in, was not a good start. Even then, the multi-level suite had prep issues (pull-out beds didn't appear to have new sheets (crumbs or some material on them when pulled out), little issues like cups and tissues not stocked, room safe was found locked and had to get maintenance to open)
We elected to leave late afternoon of our final day instead of staying the night, the thought of making trips packing the vehicle and checking out with everyone else in the hotel with one elevator was enough incentive to finish our trip up a little early. less