20/02/2018 lindab9172018, Philadelphia, Pennsylvania
Small, cramped and dark room without ample ceiling lighting. The bathroom was also extremely small. Doors and art work was splashed with something, and apparently never cleaned. Room heater was ex... more
Small, cramped and dark room without ample ceiling lighting. The bathroom was also extremely small. Doors and art work was splashed with something, and apparently never cleaned. Room heater was extremely loud - enough to keep us awake. We had to turn the heater off and did report it upon our check out. Families were impolite with children running and screaming along with parents in the halls between Midnight and 12:30 am. I realize that is not the hotel's fault, however. Breakfast on Sunday morning was beyond crowded without enough tables to accommodate guests. I was walked into several times. It was not a relaxing breakfast at all with noise and commotion. On Monday, our check out day, breakfast was quieter, but there were no eggs, and the woman attending the food area said they would be out right away, but we finished breakfast and left and there were still no eggs available and this was @ 7 or 7:30 am. less
Jason C, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
First and foremost I would like to apologize for not exceeding your expectations and for the problems you encountered while you were with us. We take pride in offering our guests a clean comfortable room with superior service, but it most certainly seems like we dropped the ball on you, and as the General Manager it is my job to make this right. I would truly enjoy the opportunity to win back your business. This being said, please don't hesitate to contact me at the hotel or via email so we can discuss this in greater detail. I look forward to the opportunity to fix this.
Yours In Hospitality,