Still can not remember how many stays!
My first stay this hotel dates back to 1997! I'm guessing that my latest stay is probably number 11. Each time my family has visited, we've been very satisfied with the entire stay. This time, Betty ... more
My first stay this hotel dates back to 1997! I'm guessing that my latest stay is probably number 11. Each time my family has visited, we've been very satisfied with the entire stay. This time, Betty made check-in super fast. She and Brad provided great customer service. The room was clean and comfortable. All of our basic needs were met. The view of the ocean from our room was beautiful; being off-season, it was also very peaceful and inviting. We stayed during the time of the Holiday Lights, so it was an extra special treat to see the beautiful decorations. The indoor pool area was as I remembered it; warm and fun to splash around. Breakfast had a great variety of delicious foods from which to choose. Of I had any complaints, it would be that the thermostat is the motion detector type; which meant the got chilly during the night as we slept. I'm sure that there is some way to make it stay on,but I did not inquire on how to do so. As always, this Best Western location felt like home and we will be returning for visit number 12! less
941jasonc, General Manager at Best Western Plus Sandcastle Beachfront Hotel, responded to this review
Thank you for choosing The Best Western Plus Sandcastle for your recent travels to Virginia Beach, Virginia. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.
Best Regards,
Jason C.
General Manager
Best Western Plus Sandcastle