21/05/2019 Quest14964879412, Boquete, Panama
If you get one of the pool side rooms, it is like an oasis. Rooms in the PLUS section are updated and have their separate breakfast area, which, by the way, is excellent! Food in Sangria is average, b... more
If you get one of the pool side rooms, it is like an oasis. Rooms in the PLUS section are updated and have their separate breakfast area, which, by the way, is excellent! Food in Sangria is average, but service throughout the hotel is very good. If I could change one thing, it would be the gym, which is rather dated and the equipment is limited. less
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review
Dear Quest14964879412, thank you for posting your nice comments about your stay with us.
We are truly happy that it was so good and that you found our surroundings so beautiful because we really thrive on our guests' total comfort and satisfaction. We are glad to inform you that the Irazu Complex has two different hotels (the Best Western PLUS and the Best Western Irazu); even though they share most of the common areas, they are two completely different hotels with different services, different types of accommodations and different rates. We are delighted that you really liked and enjoyed our complimentary daily breakfast, our Food & Beverages Staff are going to be thrilled about it. We apologize that you found our gym so dated and limited and we ask you to please accept our most sincere apologies for it. We are glad to inform you that the building of a new and very modern gym has already started, all the work and all the new equipment is going to be ready next year so we really hope that you will be able to see it when everything is ready so you can provide us with you feedback which is truly valuable to us.
It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again soon.
Guest Relations Manager