Great place, excellent front desk staff
Front desk staff Gimena and Pamela are second to none and the manager working behind the scenes also, but did not meet that person. Concierge, bell man, luggage handlers all superb! The bar staff need... more
Front desk staff Gimena and Pamela are second to none and the manager working behind the scenes also, but did not meet that person. Concierge, bell man, luggage handlers all superb! The bar staff needs to be more friendly and anntentive and welcoming to patrons. less
Marjorie E, Guest Relations Manager at Best Western Plus San Jose, responded to this review
Dear Cruiser19563348216, thank you so much for sharing your fabulous review.
We are elated and very proud to learn that your stay with us was such a success since you felt truly comfortable and more than pleased with our accommodations and customer service (especially with our staff members Pamela and Gimena. This is very rewarding for us because there is nothing more important than our guests'total comfort, satisfaction and well being. We always strive to provide our guests with everything they might need so that they can rest and completely relax during their entire stay. Even though our hotel does not have any restaurants or bars of its own (the ones in our premises do not belong to the hotel), we are very sorry to learn about the service you received from the bar's personnel. We are going to share your comments about it with its Management so that they can take it into account as see to it immediately because we are not going to tolerate that our guests get bad service.
It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again soon.
Guest Relations Manager