Best Western Plus San Jose

We stayed here twice in two weeks this spring- bookending our vacation to Costa Rica. The first time was fantastic- an overnight after a long day of flights. Excited to finally arrive. The front desk girl gave us lots of great recommendations & was quite enthusiastic. The room was great, complimentary breakfast tasty & pool clean and inviting. On our way back into San Jose the day before we departed we had a quite different experience. We had booked king rooms both times but arrived in our room to find a suite with a double (possibly queen?) bed. We called down & got a response that didn’t really address the issue, so we went back down. After awhile we were assigned a new room down the hall from the first & headed back up with our cart of luggage. We were assured this was a king room. It wasn’t. From what I could gather from the conversation between the front desk agent & manager it sounded as if the room generally had a king bed in it but half was taken out to leave a tiny (for two adults) bed. Back to the lobby we went. The third time was a charm- but with not much more charm than a plain ‘sorry about that’. The room was great- though we did find some broken glass in the carpet (with our feet). As platinum best western rewards members we were pretty discouraged by this experience to say the least. Shuttle will cost you $8usd per person to/from the airport should you need. less

I ordered a room by accident, I pressed the wrong button. Well I called the company I booked through and they said my deposit was denied and not even a credit? So terrible, I work in the travel industry and I'm in San Jose 2 weeks a month. I know what hotels are good, stay at Radisson or Park Inn. They are Honest people not theives! I was open to staying here but not when my refund gets reject from a mistake, this is robbery. less

Our experience at the San Jose Plus was exceptional. We offer this recommendation: stay on the PLUS side and enjoy the luxurious breakfast accommodations -- it is worth it! We also recommend a "poolside view" for room. The concierge service was outstanding and allowed us to explore parts of the city and region independent of more expensive and more time limiting tours. We found the staff to be some of the BEST we've ever encountered -- and we have traveled throughout the US and Europe. The property and grounds were well cared for. The onsite lounge SANGRIA has very tasty menu selections at very reasonable pricing and it's just beyond the hotel lobby so very convenient. less

People were very nice and the breakfast was delicious, but our room smelled terrible...like urine. With the AC on or without it the room still smelled terrible. The free drink tickets they give you upon arrival were nice. less

Front desk staff Gimena and Pamela are second to none and the manager working behind the scenes also, but did not meet that person. Concierge, bell man, luggage handlers all superb! The bar staff needs to be more friendly and anntentive and welcoming to patrons. less