Best Western Plus San Antonio East Inn & Suites

My 2003 pete was in the shop for minor repairs. I chose here because of convenience to dealer. It was a wise choice because it was one of the best hotel experiences i have ever had in 46 years of being on the road. 👍👍👍👍👍 less

Hotel is oddly sited; it had no real entrance of it’s own. Just a gravel drive that it shared with 18 wheeler tractor dealer next door. The other side is a storage yard for RVs. The rooms and halls are spartanly furnished. Noise from the freeway and the tractor dealership next door is considerable. The hotel does not resemble the picture. Very fully priced in relation to other equivalent nearby properties. The staff was very courteous and helpful. less

On our way to Louisiana for Christmas. Decided to spend two night at Best Western Plus San Antonio. The owners were very nice and helpful. Everyone that worked there were kind. Would stay again. Rooms clean and I liked they checked on us to see if we needed anything in our room. With the Covid most hotels never come around to your room. less

I am disappointed that we had this experience as well, but if customer service is important my question is why didn't I experience this in every area of stay? My issue now is you are pushing your business at the expense of my experience. You are going on and on about what your staff should be doing and not focusing on my issues during our extended stay. How does your cleaning procedures and protocols have anything to do with the racial tone some of your staff members clearly displayed? We, however have different opinions on our conversation which is why my comment was written. Like now you are making excuses for very clear racial behavior as a language barrier. You know as well as I do the tables between us was not my issue, yet you are sharing with all who may read my comments a plug to show what you are doing. But if we can stay on subject it was NEVER about the tables it was the difference in how we were served oppose to the Hispanic and white hotel guests. Neither of their food requests were slid across the table nor were they spoken to rudely. However, our experience was very different. I don't know what you consider customer service, but as a former hotel manager her behavior would not be tolerated nor would I excuse it by saying it was a language barrier. The housekeeping speaking Spanish of which I spoke enough to say what I needed. So, no she decided that she would not honor my request and if she needed to go and get what I requested they should have done just that. That is providing a service with a reasonable request. She could have spoken to the Front Desk personnel when they called our room after I made the request if she was unsure. But I am sure my Spanish language was good enough for her to understand and refuse to provide the service. So, noted you provided me with 30 minutes of excuses during our phone call as you are now. As for COVID-19 procedures they aren't being strictly enforced as guest freely walked in your hotel with no mask and no staff members urged them too and your breakfast server used a hand with no glove to serve food items which we refused. Based on our 30 minute conversation and your response here, as you stated on our call you had to address her behavior before, you are not fixing but patching up a bleeding wound. So, if you have addressed her before, but you say the issue was addressed then how is your explanation valid. Because in my opinion you are providing excuses. I have stayed a numerous hotels and never have they attempted to make excuses for bad behavior as if the guest not being able to understand the hotel staff or visa versa being the issue. It is not a regular occurrence for me to address matters of such, but if I spend money to stay at a hotel and basic service is not provided then I address the issue. less

On the 28th and 29th we had the unfortunate encounter with Ms Rosa. On the 28th we watched her address another guest, Hispanic very courteous. She made sure he was pleased with what she provided. However, when we walked up to the table she slid our food across the table, got upset because we didn't want orange juice after she made the wrong drink and when we asked for a different orange because it was way too soft she interrupted us and said, "wait a minute I am not finished yet." So we just let her continue even though what we asked for was wrong. We thanked her and left. I went down alone on the 29th and our order was placed without biscuits and gravy, however when she put them on the plate I told her no we requested bagels and not biscuits she yelled, " just wait a minute. I am not finished yet." She then dropped a fork on the table and when I requested another one she said, "it is all the same." It may be to her, but not to me. Then she is wearing one glove and touched the rim of our drinking cup with the hand that had no glove. This is the second time she was rude. In the time of this pandemic it is extremely important to watch sanitary procedures. It is because people are not acting responsibly and with extreme caution that it is spiking again. My desire to act responsibly should not be offensive to someone who chooses not to. We had the same rude experience with the housekeeper on our second room service. She even acted annoyed by our simple request for two extra small towels because we don't wash our face with the towels we wash our bodies with. The housekeeper on Wednesday seemed upset while cleaning our room. We are not nasty or disorganized and to be honest our request wasn't anything out of the ordinary. My wife asked her to change the mattress cover and replace for a clean one. She said she could not and proceeded to change the linen. When my wife asked if she could spray freshener in the room and get two extra small towels she huffed as my wife annoyed her, after getting the towels the housekeeper just went around spraying as if it were a bother. I realize everyone has a job to do, however no guest should ever feel unwelcome or uncomfortable about simple requests that is another person's job. The front desk staff was professional and the shuttle service is a plus. less