Best Western Plus San Antonio East Inn & Suites

8669 E IH-10, San Antonio, Texas, 78109, United States
based on 447 reviews Trip Advisor Logo
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Best Western Plus San Antonio East Inn & Suites

Conveniently located on Interstate 10 in central Texas, the Best Western Plus San Antonio East Inn & Suites is a newly built hotel located less than ten miles from the infamous Alamo, Riverwalk, the Alamo Dome, and an array of shops and highly recomm show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
8669 E IH-10, San Antonio, Texas, 78109, United States

Reviews of Best Western Plus San Antonio East Inn & Suites

Traveller Overview:
4.5 Rating: 447 reviews
Excellent 69%
Very Good 18%
Average 6%
Poor 2%
Terrible 2%
Rating

bfloyd0816, wrote review 21/01/2021

Surprised !!!

My 2003 pete was in the shop for minor repairs. I chose here because of convenience to dealer. It was a wise choice because it was one of the best hotel experiences i have ever had in 46 years of bein... more

Rating

wil r, wrote review 10/01/2021

Just a modest freeway motel, not Plus

Hotel is oddly sited; it had no real entrance of it’s own. Just a gravel drive that it shared with 18 wheeler tractor dealer next door. The other side is a storage yard for RVs. The rooms and hall... more

Rating

elliesway2, wrote review 20/12/2020

Great Stay

On our way to Louisiana for Christmas. Decided to spend two night at Best Western Plus San Antonio. The owners were very nice and helpful. Everyone that worked there were kind. Would stay again. Roo... more

Owner Response
Rupesh Patel, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Eleanor, thank you for your feedback and thank you so much for choosing us we look forward to seeing you on your way back. Safe travels and happy holidays!
Rating

EvangelistAngela, wrote review 28/11/2020

Quiet but professionalism and service of some needs to be addressed

I am disappointed that we had this experience as well, but if customer service is important my question is why didn't I experience this in every area of stay? My issue now is you are pushing your busi... more

Owner Response
Rupesh Patel, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
We are again genuinely sorry for the experience that you had and disappointed that expectations had fallen short during your stay. I reassure you that all of your comments have been taken very seriously from the outset and appropriate corrective actions have been in place. As mentioned previously, we apologize for your experience. Staff have been thoroughly reminded of expected behaviors and practices. Our standards and delivery is usually of a much higher quality to all guests consistently. We thank you for taking the time to share your feedback and have used it to further improve. We wish you Happy Holidays in advance.
Rating

Angieb0720, wrote review 16/11/2020

Customer Service should be paramount

On the 28th and 29th we had the unfortunate encounter with Ms Rosa. On the 28th we watched her address another guest, Hispanic very courteous. She made sure he was pleased with what she provided. Ho... more

Owner Response
Rupesh Patel, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for your review. Yes, absolutely, customer service should be paramount, and we are passionate about delivering this to all our guests. In addition we ensure a very high standard of cleanliness prior to and during this pandemic. We are taking Covid-19 cleaning procedures and protocols very seriously in accordance to guidelines. The manager had been able to discuss these matters with you after check-out. We are deeply sorry that you had felt this experience, which was very unusual for us. Feedback had been given to all of the staff at the time. The issues mentioned have been addressed. We are doing our best to offer a Free Hot Breakfast that goes above the offerings of most hotels, currently during the pandemic in a safe manner. Two tables have been placed in front of the breakfast attendant to allow you to be fully served with distance created between the guest, and therefore a tray needs to be slid across. Again, sorry for your encounter. The housekeeping were Spanish-speaking, wearing masks and believe there may have been some language barriers and mis-perceptions as they do provide extra items upon request. Front Desk personnel would have been happy to assist and convey any specific requests to housekeeping, especially as she may not have had an extra mattress cover with her. We like to encourage all guests to mention any issues at the time so that we can provide a solution and a comfortable pleasant stay during your visit. Shuttle trips that had been requested daily were above our normal offering which we happily provided to you. We are glad that you had a good experience with other team members. We hope that a future stay would be positive all around, as that is the standard we strive for.