For a Long Stay, Not the newest but great hospitality
20/02/2018 Umbear, Washington
If you are going for a long stay. The bed was great, the staff was great and it could not be any cleaner. Problem is that it could use an update to the bathroom as rust was developing down from the ha... more
If you are going for a long stay. The bed was great, the staff was great and it could not be any cleaner. Problem is that it could use an update to the bathroom as rust was developing down from the handle in the bath/shower. It had definitely seen a long time use. The room had several patches that were obvious in the sheet rock and paint. There was no elevator so if you can't take the stairs which is inside, then you have to reserve the 1st floor. There was also
no upgrade available (as only one room was an upgrade and it was taken for the entire 9 day stay). The staff was outstanding and it was like staying with friends. less
Vikram S, General Manager at Best Western Plus Sam Houston Inn & Suites, responded to this review
We do apologize for all of the issues you experienced while staying with us. We realize that our maintenance staff had overlooked that issue. We assure you that we have repaired all of our bathtubs and surrounding walls. I would like to clarify that we do have an elevator and I apologize if this was not communicated to you. We appreciate your compliments to the staff and hope to see you again in the future.