Great location and breakfast but some obvious glitches in service. Overall, lots of potential!
I give this hotel an overall grade of "A-" because this is a gorgeous hotel in a great location, but they overlooked some obvious details with regard to service. Unlike the other BW hotel down the street, this one is a little further away from the highway and McDonald's, so we just felt a little safer. I think this hotel is a fair value for the money and has a lot of potential.
Positives: Location, location, location. We could hardly hear the highway due to this hotel being just a little further away from traffic. That was nice. The lobby is huge and beautiful, as was our room. Very clean, and the layout was very doable for our family. The hotel room was split between two adjoining rooms, so my kids had their own room. That worked out well! Also, breakfast was spot-on. Clean, large breakfast area with plenty of selection and beautiful presentation. The few staff members on hand were polite. friendly and attentive during breakfast. No detail was overlooked.
Negatives: There were some obvious negatives that travelers should be aware of. First, the parking lot was under construction while we were there. Three-fourths of the parking lot was roped off and not accessible. The problem was that there no signage or visual aids warning guests that the parking lot was under construction, nor was there signage to support us in finding alternate parking or another route around the hotel. Another big negative was the sink handle. The water spout was reversed for hot/cold. The staff warned us that those were reversed, but that could be hazardous to small children who turn the water on for cold and get burned by the hot water. Another problem (a pet peeve of mine as a hotel reviewer), was the size of hotel staff. It appeared that there were literally 2, maybe 3 staff members running the entire hotel. This one lady was working the front counter, then doing the laundry, then doing like 3 other jobs. While I commend her work ethic, it should not have been like that. Half the time there was nobody working the front office. That's a security concern for me and an inconvenience to hotel guests like me. I personally think hotels should have a staff member at the front desk at all times. less