This place gives Best Western a really bad name!
02/11/2017 clubphoto, California
"We rang the bell at the front desk for 5 minutes before the hotel clerk appeared. I requested a room on an upper floor so I didn't have to listen to people walking around overhead, but was given a 2n... more
"We rang the bell at the front desk for 5 minutes before the hotel clerk appeared. I requested a room on an upper floor so I didn't have to listen to people walking around overhead, but was given a 2nd floor room(I was lied to by the front desk clerk that the third (top) floor was closed by the manager for repairs). I listened to people walking overhead all night. The room was clean, and the beds were comfortable. OK breakfast, but items ran out and there was no attendant to replace them or clean the tables. I don't recommend staying here."
My wife and I have always preferred to stay at Best Western hotels in our travels for their dedication to excellent service and comfort. Shame on you, Best Western, for allowing this kind of irresponsible management to tarnish your reputation. less
daniel o, Manager at Best Western Plus Salinas Valley Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.