Best Western Plus Salinas Valley Inn & Suites

We stayed here between San Francisco and Los Angeles. It was hot and we loved their pool. Also loved their guest laundry. Room clean and very comfortable. Breakfast adequate. Lots of places to get food. Walk past the obvious burger places and go to Los Altos which is a fantastic Mexican restaurant. less

We had to move from our first room because loud chiming was coming from the room next door. When we asked to move the desk clerk made some snide remarks about it sounding as if a church service was going on. The next room did not have an operational telephone nor did it have a blow dryer for wet hair. We could not call down and notify the desk because the phone did not work. When we checked out we asked for some type of discount or at least give us a AAA discount since one of the travel companions had AAA. The desk clerk said NO she didn't have authority to do that and there was no one on the premises to do that. What good is a desk clerk if they can't do anything? less

BW site mentioned jacuzzi in suites on the hotel amenity part. That's why we reserved two suites. Upon arrival no one was present at the desk. A sign saying "be back in 30minutes" was on the desk. The suites were very large but no Jacuzzis present. Our daughters and we were very disappointed. Next morning the hotel manager assisted us in a customer friendly way to cancel our 2nd night stay so we could checkout. Unfortunately for us we paid a high amount of money for unnecessary large rooms. So we still feel disappointed staying here. less

We got switched to this hotel after a fiasco with another hotel in Salinas and were very happy with the location, the cleanliness, the breakfast And the staff. Rooms were big and airy. Wonderful staff. Very happy with the outcome and would return any time. Even got communicating rooms with our boys in the other room. Perfect stay. less

After having a reservation booked for 11 months, it was canceled the day before my arrival because my credit card was rejected. My credit card was changed because it had been compromised. Had they called or emailed me, it could have been easily rectified. This cancellation was done without any contact from hotel! I had received several emails from them in the 11 months and verbally confirmed the reservation for us and our friends meeting us there. Upon arrival we were told they had “no record” of our reservation despite showing them the email confirmation. They didn’t tell us why it was canceled. They did assist in getting us rooms at another nearby hotel. After I contacted BW, a manager followed up and said me the hotel told them they attempted to contact me the day before. I HAD NO RECORD OF A CALL, TEXT OR EMAIL! Yet the manager believed their story and offered nothing other than supporting the company policy that the cancellation was in order. I only used BW as we were attending a very popular event, the US Open in Pebble Beach and rooms were scarce. I’m a frequent traveler and will stick with my usual choices of Marriott or Hilton properties. less