Bad customer service
Arrived girl took a few minutes to get to the front desk she was too busy watching a movie, asked if I could reedem my best western vouchers for a discounted room she said they don't accept best weste... more
Arrived girl took a few minutes to get to the front desk she was too busy watching a movie, asked if I could reedem my best western vouchers for a discounted room she said they don't accept best western vouchers at that location she lied to me because she didn't know how to do it or didn't want to because the movie was more important, and hotel was empty and didn't offer a up graded room like every other best western I have ever stayed at and the place is out dated probably won't be back any time soon less
danielo5478, Manager at Best Western Plus Salinas Valley Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.