Best Western Plus Salinas Valley Inn & Suites

187 Kern Street, Salinas, California, 93905-2016, United States
based on 321 reviews Trip Advisor Logo
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Best Western Plus Salinas Valley Inn & Suites

Complimentary full breakfast including waffles, hot morning sandwich, cereals, pastries and fruit. Wi-Fi. Our pool and spa are open! Visit our hotel in Salinas, California, the Best Western Plus Salinas Valley Inn & Suites, to enjoy a comfortable sta show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
187 Kern Street, Salinas, California, 93905-2016, United States

Reviews of Best Western Plus Salinas Valley Inn & Suites

Traveller Overview:
4.0 Rating: 321 reviews
Excellent 34%
Very Good 33%
Average 15%
Poor 8%
Terrible 8%
Rating

Gae M, wrote review 24/07/2021

Average stay

Average stay hotel. Had a full breakfast. Rooms were average. Need some updating but it was clean. Employees were friendly. When we checked into the room, 203, a suite, the toilet was running. It stop... more

Rating

N2258WH, wrote review 29/05/2021

AVOID AT ALL COSTS

I booked a reservation on a Wednesday for the following Saturday and didn’t realized I booked the Best Western with all the bad reviews. I call reservations on Thursday to cancelled and they refused s... more

Owner Response
daniel oh, Owner at Best Western Plus Salinas Valley Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 831 751-6411.
Rating

breebigballs, wrote review 27/05/2021

Unprofessional

Staff was unprofessional, rude, and helpless. Charged my credit card 3 times!! Couldn't stay an extra night as reserved after driving 7 hours due to arriving on FRIDAY NIGHT and banks being closed. Ro... more

Owner Response
daniel oh, Owner at Best Western Plus Salinas Valley Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 831 751-6411.
Rating

591msantos, wrote review 24/04/2021

Disgusting!

Drapes were shredded, bugs In the room. TV didn’t work, no pillows on the bed and the poor young girl at the desk was all alone and manager is too lazy or cowardly to respond leaving the poor girl cry... more

Owner Response
daniel oh, Owner at Best Western Plus Salinas Valley Inn & Suites, responded to this review
I apologize for any inconvenience during your stay. The desk clerk did move you to a different room. She did help you as soon as possible. Thank you
Rating

jenglerc21, wrote review 28/02/2021

Business Trip

This hotel is great. The bed was comfortable and the AC fully operational. But there was no microwave in the room. Only a small refrigerator and coffee maker. The hotel does have Coffee and OJ Juice... more