Comfortable, Clean, and a Great Breakfast, too
06/06/2019 ThomasTCat, St. Louis, MO
We are always pleased with our accommodations at Best Western Hotels, and this one was no exception. Our king suite was large and comfortable, with two t.v.'s and a nice sitting area. We were happy ... more
We are always pleased with our accommodations at Best Western Hotels, and this one was no exception. Our king suite was large and comfortable, with two t.v.'s and a nice sitting area. We were happy to see white sheets and comforters on the bed because we know they are washed after every guest stay.
The breakfast was very good, with a lot of choices from hot entrees that changed daily, to muffins, warm and cold cereals. waffles with a variety of toppings including whipped cream, various breads and fruit, juices and hot beverages. The breakfast area was kept well stocked and tidy.
The business center was in a great location near the front desk, and everything usually worked well, including the internet. When we needed help getting the printer to work, someone from the front desk came and assisted us.
The only improvement that we could suggest is that when you walk in the front door there is a container of lemon water (nice, but it was empty) and hot coffee there as well (but dirty cups and coffee spills on the table made it look messy and unattractive as soon as we walked in the front door). That was not cleaned up until the next morning and stared us in the face every time we came and went.
Also, we noticed a popcorn machine in the corner of the breakfast room, which is a nice feature that many hotels offer their guests in the evening. However, this particular hotel only used the popcorn machine one evening out of the three that we were there, and it ran out of popcorn relatively quickly and to our knowledge was never refilled.
I would, however, still recommend this hotel, as the things that were most important like a clean, comfortable room and great breakfast were provided. less
BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you so much for sharing your experience with us. We appreciate your detailed feedback regarding on what we could improve on and we have taken notes. Thank you for choosing to stay with us and we hope to see you again in the near future.