Good Bad and Ugly
16/07/2019 brian b, Orting, Washington
Good: They had a room available. It was clean. The Breakfast was good. My double bed was comfortable.
Bad: I don't get the 4.5 star overall rating. My two stars are based on value. So $179/Ca... more
Good: They had a room available. It was clean. The Breakfast was good. My double bed was comfortable.
Bad: I don't get the 4.5 star overall rating. My two stars are based on value. So $179/Canadian IMO is pretty overpriced for this level of hotel. I always kick myself for not saying "No", and walking out. But after driving all day you just want a shower and a bed. I was worn out. Ok, so I don't mind paying $179 for the night but the Hotel better have enough amenities to make up for the cost. Like an Ice Machine on the 4th floor where they put you. (Negative) Like Free Laundry Machines...($1.50/load) (Negative) Like a room that isn't as plain as a 1990 room. (This place needs a remodel!) I expect a lot m pi re from a Best Western Plus. The carpet was worn smooth and had stains on it. (See pics) The elevator was SLOOOOW; and I had to wait each time I boarded. They need three elevators...they have one small sized one.
Ugly: I'm really tired of the Best Western Membership. I've been one for over 10 years but this time my name (the one whose paying for the room) did not come up. So I had ZERO Points to help out on the price. My wifes name did come up; and she was a "Gold" member and qualified for TWO 12oz bottles of water...WHOOPY!!! For this price two waters should be included @ no charge. By the way, my wifes Gold rating qualified us for 10% off and my $179 price refects that 10% discount. I'm just really tired of the game they play with you as if it even mattered. Trip Advisor showed three ways to get a $115 room and we showed it to them but they said no it was $179. The young "In Training" Receptionist seemed to have a smirky way about her. Like, "Let me count thy ways I'm learning to screw over these travelers". Well that's fine...they squeezed it out of me again; and life goes on, but not without this honest review. less
BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Dear Brian,
Thank you for your feedback. I am sorry to hear that we failed to deliver on your expectations. Although we strive hard to maintain a clean & friendly experience for our guests, we are open to any feedback from our guests and will take it to heart. We understand that we are aging and that we need to do better. That is certainly our focus and we are in the process of renovating our carpet flooring among many other items. We want you to know that we are listening and this will be something we will be able to address very soon.
We assure you that Best Western Rewards members get their best price on our branded website bestwestern.com for our hotel. We do not offer cheaper rates on any third party websites (any false advertisements on pricing or misleading information posted by third parties on their websites, such as posting in US currency, are not the responsibility of the hotel). If you have further questions on this, I would be more than happy to address this directly. Please ask for extension number 7907 when calling the hotel and I will be sure to follow up.
Thanks again for your detailed feedback and as mentioned, we take all feedback seriously and will address some of the concerns mentioned, which we can improve on, in order to enhance future stays.
Sincerely,
Jasmine Mosher