Convenient location, breakfast subpar.
Stayed 1 night here. Room was clean and comfortable. Not allowed to sit on sofas in lobby. Breakfast offered was water, granola bar, yogurt, fruit cup which was homemade in a plastic dish with plastic... more
Stayed 1 night here. Room was clean and comfortable. Not allowed to sit on sofas in lobby. Breakfast offered was water, granola bar, yogurt, fruit cup which was homemade in a plastic dish with plastic wrap for cover and no juice on it, and cold breakfast sandwich. Have stayed at other hotel which offered hot breakfast served by staff instead of self serve. Expected better from a Best Western. Pool closed. less
Jasmine Mosher, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
Thank you for your review. We appreciate your feedback and will use it to continue improving our changes, while still maintaining strict safety protocols to keep our guests and team members safe during this difficult time. Our pool is back up and running, however we require advance reservations on time slots in order for our team to disinfect the surfaces thoroughly after each use. We are now providing Grab & Go menus upon check in that guests can order off of in advance (the night before) and bringing it to your door, to provide you a fresher breakfast experience at the time that you indicate in advance. Your feedback is very important to us and we will keep listening and adjusting to ensure that we provide the best service possible.