Best Western Plus Ruston Hotel

1011 Willow Glen Boulevard, Ruston, Louisiana, 71270-3896, United States
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Best Western Plus Ruston Hotel

The newest jewel in Rustons crown, the Best Western Plus Ruston Hotel, is ready to exceed your expectations. Our state of the art hotel boasts large community spaces, well-appointed guest rooms and suites, and a breakfast with a wide variety of tasty show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1011 Willow Glen Boulevard, Ruston, Louisiana, 71270-3896, United States

Reviews of Best Western Plus Ruston Hotel

Traveller Overview:
4.5 Rating: 139 reviews
Excellent 74%
Very Good 13%
Average 4%
Poor 4%
Terrible 2%
Rating

Str8nlvl, wrote review 08/09/2020

Nice, appeared relatively new

Lobby was clean and pleasant. We stayed during September yet there was little amenities available. i.e.; alcohol, eat in breakfast, healthy snacks. Sheets smelled bad, as if they had been used before.... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Guest, Thanks for your stay. I appreciate your feedback and telling us the positive and negative sides of your stay. Our apologies for the inconveniences . We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.
Rating

Kate681, wrote review 12/07/2020

Not what I expected

With such great reviews I was excited about this hotel. It didn’t live up to the reviews though. It’s a pretty new hotel, the lobby and such was nice, and the staff were friendly. But our room was dir... more

Owner Response
Kevin Patel, Owner at Best Western Plus Ruston Hotel, responded to this review
Hello Kate, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to many unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.
Rating

bigsemi, wrote review 24/06/2020

Great spot

Clean, new, and very helpful staff. Great location. Easy access to highway, or La Tech. Happy hour! Provided a tooth brush I forgot. Grab and go breakfast currently because of the pandemic. Lots of di... more

Owner Response
bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you so very much for sharing your wonderful feedback. It is exciting to receive positive comments from our guests. We are delighted to note that you had a pleasant experience with us. I hope you are impressed with the exceptional and warm hospitality extended to you by our team. We look forward to welcoming you back soon again. Sincerely, Hotel Manager
Rating

Peggy Y, wrote review 24/05/2020

Covid 19 is no excuse for this

Asked about breakfast at check in, she pointed where the bags will be sitting. She said there would be granola bar, muffin, fruit and water. The noisy kids above us were horrible, so I was forced to c... more

Owner Response
bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Peggy, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations.The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.
Rating

MissTeshaA, wrote review 22/05/2020

Not Professional

Check in was fast. Got to room and air did not work. Front desk quickly came and checked it. We had to move to another room. TV was on wrong input. Quick fix by front desk. Very helpful and polite wor... more

Owner Response
bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Miss Tesha, We are extremely disappointed to see your comments. This is an unusual incidence and our apologies. We will investigate this with the concerned department. Actions will be taken for the closure of the grievance as well as prevention from repetition. Request your understanding and support. Sincerely, Hotel Manager. Best Western Plus Ruston Hotel.