Best Western Plus Ruston Hotel

1011 Willow Glen Boulevard, Ruston, Louisiana, 71270-3896, United States
based on 137 reviews Trip Advisor Logo
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Best Western Plus Ruston Hotel

The newest jewel in Rustons crown, the Best Western Plus Ruston Hotel, is ready to exceed your expectations. Our state of the art hotel boasts large community spaces, well-appointed guest rooms and suites, and a breakfast with a wide variety of tasty show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Ruston Hotel

Traveller Overview:
4.5 Rating: 137 reviews
Excellent 75%
Very Good 13%
Average 4%
Poor 3%
Terrible 2%
Rating

bigsemi, wrote review 24/06/2020

Great spot

Clean, new, and very helpful staff. Great location. Easy access to highway, or La Tech. Happy hour! Provided a tooth brush I forgot. Grab and go breakfast currently because of the pandemic. Lots of di... more

Owner Response
bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you so very much for sharing your wonderful feedback. It is exciting to receive positive comments from our guests. We are delighted to note that you had a pleasant experience with us. I hope you are impressed with the exceptional and warm hospitality extended to you by our team. We look forward to welcoming you back soon again. Sincerely, Hotel Manager
Rating

Peggy Y, wrote review 24/05/2020

Covid 19 is no excuse for this

Asked about breakfast at check in, she pointed where the bags will be sitting. She said there would be granola bar, muffin, fruit and water. The noisy kids above us were horrible, so I was forced to c... more

Owner Response
bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Peggy, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations.The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.
Rating

MissTeshaA, wrote review 22/05/2020

Not Professional

Check in was fast. Got to room and air did not work. Front desk quickly came and checked it. We had to move to another room. TV was on wrong input. Quick fix by front desk. Very helpful and polite wor... more

Owner Response
bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Miss Tesha, We are extremely disappointed to see your comments. This is an unusual incidence and our apologies. We will investigate this with the concerned department. Actions will be taken for the closure of the grievance as well as prevention from repetition. Request your understanding and support. Sincerely, Hotel Manager. Best Western Plus Ruston Hotel.
Rating

dannya278, wrote review 08/03/2020

Not Disappointed

We were in town for a concert and had booked due to the reviews. We were note disappointed. The staff was very friendly and helpful. The room was very clean and large. The bed was comfortable. It... more

Owner Response
bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Danny, Thank you so very much for sharing your wonderful feedback. It is heart-warming to receive positive comments from our guests. We are delighted to note that you had a pleasant experience with us. I hope you are impressed with the exceptional and warm hospitality extended to you by our team. We look forward to welcoming you back soon again. Sincerely, Hotel Manager
Rating

J K, wrote review 02/03/2020

Great hotel next to interstate!

This hotel is new, clean, and close to everything! I would definitely stay here again. It was advertised and in my confirmation email that evening drinks and snacks were served. However, the front de... more

Owner Response
bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Dear J K, Thank you for taking the time to share your review. We are glad to learn that you had a good stay at the Best Western Ruston Hotel. Appreciate your compliments to our team for their good work and will ensure that your praise is shared with them. We hope that you will notice more exciting improvements on your next visit and sincerely look forward to welcoming you back. Sincerely, Hotel Manager.