Not the usual BW Plus quality
We stayed 3 nights and had numerous problems. The beds were very firm. When we arrived, the room was very warm as the heater was on and set to 84 (it was 75 degrees outside). It took quite a while to ... more
We stayed 3 nights and had numerous problems. The beds were very firm. When we arrived, the room was very warm as the heater was on and set to 84 (it was 75 degrees outside). It took quite a while to cool down the room. The internet sometimes worked and when it did it was very slow. We ended up leaving the hotel in search for better internet for work/school purposes. We had to visit the front desk for toilet paper, towels, and light bulbs. There were multiple light fixture problems. The tub stopper would not stay plugged. They also did not provide breakfast for the full advertised time periods in the morning. Breakfast was a grab-and-go option that included a small bottled water, an apple, granola bar, and small packaged pastry. I was told there were pancakes available, but this wasn't visually obvious how/where to find those. They did not restock the coffee condiments or the yogurt either. The furniture in our room was also badly stained. We usually enjoy our Best Western Plus stays, but overall, this hotel is very poorly maintained even though it's fairly new. less
Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
I am very sorry to hear that we did not meet your expectations.My apologies for all the inconveniences.
We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.
Despite your disappointment, we hope you will return to stay with us again.
You can be assured of our very best attention