Best Western Plus Ruston Hotel

1011 Willow Glen Boulevard, Ruston, Louisiana, 71270-3896, United States
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Best Western Plus Ruston Hotel

The newest jewel in Rustons crown, the Best Western Plus Ruston Hotel, is ready to exceed your expectations. Our state of the art hotel boasts large community spaces, well-appointed guest rooms and suites, and a breakfast with a wide variety of tasty show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1011 Willow Glen Boulevard, Ruston, Louisiana, 71270-3896, United States

Reviews of Best Western Plus Ruston Hotel

Traveller Overview:
4.5 Rating: 159 reviews
Excellent 69%
Very Good 13%
Average 5%
Poor 5%
Terrible 6%
Rating

pbprod51, wrote review 03/08/2021

Pretty, but not cleaned well

My husband and I stayed here for one night in August, 2021. Here's what we noticed: Positive 1. New, attractive hotel. 2. Helpful front desk person. Negative 1. In the first room we were given, we fou... more

Rating

trahanr2021, wrote review 31/07/2021

Disappointed in Overall Sanitation. especially in current times

Hair in the shower from previous guest, Glass on mirrors x 3 with many streaks, bugs on window seal, remote had bag stating cleaned and sanitized (problem was remote not in bag, so obviously not clean... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience at Best Western Plus Ruston Hotel. I absolutely regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager
Rating

D117trip, wrote review 19/07/2021

Not a good experience

Unfortunately our room didn’t seem to be serviced upon arrival. After we checked our room at check in we asked for our bathroom to be cleaned and the floor vacuumed and neither were done. We had to cl... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience at Best Western Plus Ruston Hotel. On behalf of our entire team, I would like to apologize for the problems you experienced while staying at our hotel. I am very sorry to hear that we could not meet your expectations, but we will resolve these problems as quickly as possible. I shall ensure that you have an awesome stay next time. Sincerely, Hotel Manager
Rating

cfuller2021, wrote review 08/07/2021

No breakfast and tiny pool

Do not pay for the breakfast. They do not offer it. The pool was tiny! Staff did not assist with issues and pushed it off on the manager. Manager never called to assist with the issue. Awful exp... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.
Rating

BamaGrandslammer, wrote review 07/06/2021

Checks All The Boxes

With several events in Ruston this past weekend (Baseball, Softball, Peach Festival), all hotels had raised their prices. Felt lucky to find a room at the Best Western and was pleasantly surprised wit... more

Owner Response
Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you very much for staying with us and appreciating it. It's really so sweet to hear from our guests that they had a good stay. We are privileged to have hosted you and are sure you will be back. Your endorsements shall be our greatest reward. Looking forward to your next trip. Best Regards, Hotel Manager.