Covid 19 is no excuse for this
Asked about breakfast at check in, she pointed where the bags will be sitting. She said there would be granola bar, muffin, fruit and water. The noisy kids above us were horrible, so I was forced to c... more
Asked about breakfast at check in, she pointed where the bags will be sitting. She said there would be granola bar, muffin, fruit and water. The noisy kids above us were horrible, so I was forced to call the desk around 1 a.m. It rang for so long that I was about to hang up. He had obviously been sound asleep and muttered that he'd go check. The noise continued and disturbed us all night. There was only decaf in our room. I carried them to the desk, along with the used filter of coffee that was still in our coffee maker. I said that after a sleepless night we needed real coffee and that I wasn't sure what this kind that was left in our room was. She looked and said they had no regular coffee. When we left 30 minutes later, that used filter was still lying on the counter where I set it. Noisy. Indifferent staff. Never again. I realize it's challenging times but for what we paid, never again. Breakfast was a small apple and mini water bottle. Never again. less
bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
I am sorry to learn about all the inconvenience you had to endure.
Our sincere apologies.
We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations.The entire points will be investigated to take appropriate actions. You will have a nice stay next time.
Request your understanding.