Dont stay here
28/08/2019 stephaniezambrano1, Visalia, California
The front desk is rude, not helpful she could not give me directions to my room, she did not give me any hotel information like the evening drinks, the breakfast, where the fitness room was! The beds ... more
The front desk is rude, not helpful she could not give me directions to my room, she did not give me any hotel information like the evening drinks, the breakfast, where the fitness room was! The beds are so hard my entire body hurt the next day. The rooms are outdated, and the lobby is small. Overall i wouldn't recommend this place to anyone i knew. bathroom was small not enough room for 2 people to get ready. less
BWRoyalOak, General Manager at Best Western Plus Royal Oak Hotel, responded to this review
I am disappointed we failed to handle all of your requirements in a satisfactory manner and I appreciate your constructive critique of our performance. You have alerted us to an area needing attention and corrective action will be taken immediately.
We do appreciate your patronage and would like to think that the incident in which you experienced was an isolated one and hope that you would give us another chance, a chance to redeem ourselves if you will.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Best Western Plus Royal Oak Hotel