MR T (Juan T) Is GREAT
25/02/2018 Alvin L, Garden Grove
My family and I recently went on a weekend getaway from Monterey south back to LA. In our travels we didn’t plan to stay at San Luis Obispo, needless to say, we didn’t have reservation for a hotel. He... more
My family and I recently went on a weekend getaway from Monterey south back to LA. In our travels we didn’t plan to stay at San Luis Obispo, needless to say, we didn’t have reservation for a hotel. Hence our arrival at Best Western Plus Royal Oaks.
Upon arrival the front desk person was helping another couple. You can sense his HOSPITALITY & sincere desire to help them. This put me at ease & hoped that he would take care of us well. His name is Juan T
He immediately greeted us with a SMILE and asked what we needed. He listened and booked the best room for us and what we had hoped for. After the whole process was done, he offered options for us to eat, places to stop in for other necessities. He made sure we were familiar with our surroundings to have a good short stay here in SLO.
Also, the lady that helped us in the pool area for towels & brought us our cot was great.
This place have pleasant people, great location, nice amenities and clean room.
Thank you very much Best Western Royal Oaks. less
BWRoyalOak, Front Office Manager at Best Western Plus Royal Oak Hotel, responded to this review
Hello Alvin L,
Thank you very much for the wonderful review of our hotel! Juan has an outstanding reputation of delivering excellent customer service and It looks like his reputation held up well with you! I cant wait to show him your review! Thank you so much for sharing your experience with us!
Front Desk Manager
Best Western Plus Royal Oak