Please stay away from this place
22/06/2019 Global55536895640, Coalinga, California
I tried to stay to this hotel but had a problem with this staff, they don’t even know their own policies. I got a call in the middle of the night about a none existent problem. The guy at the front de... more
I tried to stay to this hotel but had a problem with this staff, they don’t even know their own policies. I got a call in the middle of the night about a none existent problem. The guy at the front desk was very rude, he kept saying “I don’t know how are things done where are you from but this is California”, if I didn’t know better I would think he was being racists, he said that at least three times. When I explained that the situation and contacted the local authorities and they (on the phone) explained that there was not a problem he made a threat saying that “something might happen”. I got converted that he or someone would actually harm our property, we decided to pack and leave that place. That happened on a Saturday night. I contacted management and was told to leave a voice mail, I did and got no call back, I called again and finally got to talked to a manager, she had no sympathy or any customer service, it wasn’t until I told her that I was going to report the incident to the corporate office that she finally started showing some concern. I did not get to see much of the hotel but room seem clean and the view do the pool looked great, but I didn’t experience it since I had to leave in the middle of the night feeling threaten. I would not recommend this hotel to anyone I care about. less
BWRoyalOak, Front Office Manager at Best Western Plus Royal Oak Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. After reading what happened could this have been a prank call from another guest? This is so out of character for any staff member to call a guest room in the middle of the night? With that being said, your satisfaction is important to us and we will be using the feedback you gave us to look into this very strange incident.
Front Office Manager
Best Western Plus Royal Oak Hotel