Worst Hotel Experience EVER!
18/09/2019 ACReeb44, Castaic, California
I'm actually sitting in the room writing this because it's so awful here. First, the girl at the front desk was cold and acted like I was bothering her making her do her job when I checked in. I par... more
I'm actually sitting in the room writing this because it's so awful here. First, the girl at the front desk was cold and acted like I was bothering her making her do her job when I checked in. I parked in the back which is the only place to park and it was scary. It is so dark that it is unsafe and a major security issue. Next, the directions to get to the rooms are so unclear that I couldn't find my room. As I'm walking around I hear people partying everywhere, doors open and people yelling back and forth. And the stench of pot is all over the place.
I got in my room, which has a bad odor to it and there were two moths flying around to greet me. There are loud conversations going on everywhere around me and I can hear everything through the paper-thin walls. I called the front desk and asked the same girl if there was another room somewhere in the hotel with less people. I explained I am on a business trip and have to get up early. (Not to mention I explained to her I am pregnant and sick and need to get sleep.) And she responds "I don't have any other rooms" with the most nonchalant, I could-care-less attitude. The parking lot is a quarter full. I say "you don't have ANY other rooms in this entire hotel?" She says no, not any that aren't assigned to people. I can tell people to quiet down. I asked, "there's really no way you can do anything to help?" She said "like I said, I can try and tell people to quiet down." I told her that wasn't going to help because there were people everywhere talking loudly. It was coming from everywhere. Again, she could not care less. It was just like a "well, I guess that just sucks for you, huh?" attitude.
I travel a lot for work. I have never had an experience this bad in a hotel traveling for business. It's an awful place to stay for business travelers. Do not stay here if you are looking for sleep comfort or customer service. The customer service is non-existent. And the pictures on the website are SO deceptive. I work for a massive government agency and you better believe that the second I get the opportunity I will be letting the administrative section in charge of travel issues know that this hotel should not be included as one to be used for our employees. Disgraceful. less
BWRoyalOak, Front Office Manager at Best Western Plus Royal Oak Hotel, responded to this review
I just finished reading your review, and i'm so sorry that you had to endure such a horrible experience. I will address this issue immediately and I thank you so much for bringing this to my attention. I sincerely thank you for giving our hotel a chance.
All the best,
Front Desk Manager
Best Western Plus Royal Oak