Booked multiple rooms for a wedding thru Agoda.com.
First, DO NOT USE Agoda.com for booking, it’s a horrible site experience. They state you can easily change or cancel your reservation on their site, up to a specified date. No, you can’t change anything on their site, and the cancel date got moved back several days without warning. They also state you don’t prepay, you will pay at the hotel. No, they charge you and then you have to work with the hotel to get a credit back for giving them your card when you check in. Bad site, avoid it and save yourself the frustrations.
Now for the hotel. My daughter was having her wedding near Athens. She called the hotel to make a change to her room reservation (because she couldn’t with Agoda). The hotel told her they couldn’t make any change, that she would have to contact Agoda. I called the hotel and asked them to make the change because we had no success with Agoda, and they took care of it.
She arrived and got checked in, planned on a friend staying with her one night. So she pulled out the couch bed to get it ready. It hadn’t been cleaned from previous use. There were crumbs on top of the mattress, along with a quarter and two large stains. And it was not made up, no sheets or blanket. She called the desk to assist, and was asked to come get the sheets at the front desk. No offer to come clean the bed or make it up. And she was told they were out of pillows for the pull out bed, due to being booked because of weddings. And the pull out bed was so uncomfortable it wasn’t possible for anyone to sleep on it.
While we all recognize the world is a different place, and resources are not what they were a year ago, it’s still not appropriate in my view for a hotel to ask visitors to get their own bedding and make up a bed, not have sufficient pillows for bedding, and not be able to clean a room properly. If we visit the area again, we will be looking more carefully at other lodging options. less