Good customer service
I stayed for one night during my trip. It was a group tour, and they chose this hotel due to its location.
What impressed me the most was the customer service. Our room wasn't ready when we arrived, ... more
I stayed for one night during my trip. It was a group tour, and they chose this hotel due to its location.
What impressed me the most was the customer service. Our room wasn't ready when we arrived, and there's a laundry hanging at the door knob. We called our tour guide and he asked a hotel staff down to check on us. Within 2 minutes, he finished checking our room and assigned us to a suite in order to make up for us. The suite was suitable for couples than family with a big Jacuzzi.
I did have a good sleep for that night, and will recommend Best Western Plus Rotterdam Airport Hotel to friends and family. less
BestWesternRotterdam, Front Office Manager at Best Western Plus Rotterdam Airport Hotel, responded to this review
Dear EsenTina,
Thank you for you rvery kind words, we hope to see you again soon!
Kind regards
Kim Buijsman - Front Office Manager