Great place to stay in Welland
03/07/2019 ddjd, Pennsylvania
Stayed for two nights in June of 2019. Anniversary/cycling mini vacation. Booked a single queen suite and was very surprised at the size of the room! Upon entering the room you walk into the kitche... more
Stayed for two nights in June of 2019. Anniversary/cycling mini vacation. Booked a single queen suite and was very surprised at the size of the room! Upon entering the room you walk into the kitchenette/living room. Kitchenette had an under-counter fridge, sink, 4 burner stove, microwave and enough utensils for a couple. Hint: make sure the fridge is turned on when you arrive. Living room had a chair, sofa & tv & desk. In a separate room was the bedroom and 2nd tv. Two large closets and nice size bathroom. Room was very clean and maintained. Staff at the front desk was very pleasant and helpful. Breakfast in the morning included a number of hot and cold items. Did not disappoint. And if you are a cyclist, the Welland Canal Trail is right out the back door. You can go south to Lake Erie/Port Colborne or north to Lake Ontario/St. Catharines. On the last day we checked out and went for a bike ride. Upon returning in the afternoon we used the public restrooms to change clothes before starting the trip home. My wife accidentally left her cycling clothes in the washroom and didn't discover she was missing this set until 2 weeks later. I called the hotel, described the clothes and they had been holding them (they hold lost and found for 6 months). After confirming our mailing address, they mailed the wayward clothes back to us. Many, many thanks to Sharon & Ivy for taking care of this! The other staff members gave us excellent recommendations on local restaurants, etc. We would definitely stay at this hotel again! Note: I will echo one other comment that the room above us did have squeaky floors. We were in room 212 & don't know if this issue occurs all over the hotel or only in certain places. We only noticed the noise in the evenings & didn't disturb our sleep. It wasn't something that would be a deal breaker for future visits. less
WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest,
Thank you so much for taking the time to post your review, we value your feedback and appreciate your loyalty to our brand. I am so pleased to hear that we were able to return your wife's cycling clothes. As you have stated the Greater Niagara Bike Trail is right behind our hotel, as well is the Welland Canal that offers many recreational water activities and we are only a 20 minute drive to Niagara Falls. We thank you for staying with us and hope you can come back and see us again. Again thank you for your review and have a wonderful day!
Warmest regards,
Anne Guillemette
General Manager
Best Western Plus Rose City Suites