Best Western Plus Rose City Suites

300 Prince Charles Drive, Welland, Ontario, L3C 7B3, Canada
based on 483 reviews Trip Advisor Logo
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Best Western Plus Rose City Suites

A cozy suite awaits you at this all suite Welland hotel, only 20 minutes from Niagara Falls, and nestled right up against the Welland Recreational Canal. Welland hotels are fortunate to be tucked into one of the most beautiful regions in the world. E show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
300 Prince Charles Drive, Welland, Ontario, L3C 7B3, Canada

Reviews of Best Western Plus Rose City Suites

Traveller Overview:
4.5 Rating: 483 reviews
Excellent 59%
Very Good 31%
Average 6%
Poor 1%
Terrible 1%
Rating

1Johnnyt, wrote review 13/03/2021

Thank you Best Western

Thank you to all of the staff at the Welland Best Western for providing a wonderful hotel. The hotel was very clean and the room well equipped, nicely decorated and very spacious. The staff were all... more

Owner Response
Lynn Goulet, Guest Services / Front Office at Best Western Plus Rose City Suites, responded to this review
Thank you JohnnyT for writing about your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. Your feedback helps us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again. Warmest Regards,
Rating

912shawnb, wrote review 14/02/2021

Lots to Like, But....

We found LOTS to like at the BW Plus Rose City Suites! First, and most importantly, our room was clean and had been properly prepared for us. This hotel is doing all it can to make you feel safe and... more

Owner Response
Lynn Goulet, Sales at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking to time to share such a review. We do sincerely appreciate the feedback in all areas of your stay. We have been working hard to ensure guests and staff are safe during these covid times, and Best Western was the first to introduce We Care Clean practices last year to ensure a clean and safe stay for everyone. We are happy to hear you enjoyed the breakfast options during your stay. We will take all your feedback about your stay to ensure a comfortable, and quieter stay for everyone. Warmest Regards,
Rating

CanningtonCrew, wrote review 15/01/2021

Best stay in Motel in a long time

Very courteous, friendly staff. Cleaning crew the best. They pay attention to all the details. Staying for 6 to 8 weeks and its just like home. Ample well lit parking. Very quite area. The room was m... more

Owner Response
Lynn Goulet, Sales at Best Western Plus Rose City Suites, responded to this review
Cannington crew, Thank you for writing a review regarding recent stays at our property. Our team is committed to providing an exceptional experience, with each and every stay, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. We look forward to the rest of your stay with us. On any stay, if there is anything we can do to improve your stay, please let us know.
Rating

yasminedimora, wrote review 11/01/2021

Amazing Service

The place is clean and the staff go above and beyond to ensure everything you need during your stay is available. The rooms also come with breakfast which is grab and go during covid but great choices... more

Owner Response
Lynn Goulet, Sales at Best Western Plus Rose City Suites, responded to this review
Yasmine, Thank you for your review and 5 star rating of your recent stay at our property. We greatly appreciate guest feedback. Your review provides us assurance that our team is keeping the needs of the guest their number one priority. Best Western was the first to introduce We Care Clean, which was a change in the way we clean the rooms to ensure all those important high touch areas are cleaned after every check out. Our comments on the breakfast is also greatly appreciated. Thank you for choosing Best Western, we look forward to your next visit.
Rating

gavolio2, wrote review 27/12/2020

Cold rooms

Rooms are freezing. Cold air coming in around the ventilations from outside. Windows not sealed cold sir. Blankets thin and not warm. Small square pillows horrible to sleep on. Only one vending it’s o... more

Owner Response
Lynn Goulet, Sales at Best Western Plus Rose City Suites, responded to this review
Gavalio - Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. We apologize that you found your suite was cold and you did not find the blankets adequate. By telling us about your stay and we'll bring these matters to the attention of the maintenance department and housekeeping. We hope you will provide us the opportunity to be service to you again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.