Best Western Plus Rose City Conference Center Inn

Brandi at the front desk was rude, unhelpful and just plain horrible. She refused to take our Rewards number and said it was someone else’s job to credit us our Best Western $20 gift card. She raised her voice at me when I asked if we would get BW points credit for our stay. Her exact words: “I don’t know how that works”. When checking out, another employee (helpful) had to go find her and once again, Brandi was rude and said someone else would credit our account in 5-7 days. Our previous night BW stay in Americus Georgia was wonderful and they credited our gift certificate without question and with pleasure. The hotel itself was very nice, but the whole stay was soured by the interaction with their reception. Why would a hospitality business put someone who obvious hates their job to greet their customers? less

The front desk clerk was very ill and did not even wear a mask. When we asked why our room was not made up, we were told it was becasue we didn't ask to have it done. Since when do you need to ask for clean towels? After almost two weeks, we still have not received our promised gift cards. less

To begin, they changed my reservation because my room was “out of order” and didn’t even contact me. I showed up to the hotel and they had “upgraded” me to the King suite for $170. I informed them that I would just like a regular room- I made the reservation 2 months ago and I don’t want to pay $50 extra for a sitting room with a couch, as it’s just me and my husband and we are going to a wedding so we will be out the whole night and don’t need that room. They told me they’re sold out and charged me full price for the room they selected without my permission. I either had to walk or take the room, and as the wedding started in a hour I didn’t have time to try to find another place on the 4th of July weekend. The room smelt funky. You can hear everything-including someone taking a shower in the room above you. The hallway had a huge smell of weed, alcohol, and there was even a dirty diaper sitting out there. The AC was messed up. The room said it was 72 degrees, but it was hot in there. Overall the hotel is old and out of date. Ultimately, my main issue though is the fact that they changed my reservation the day of and didn’t even tell me until I checked in and made me pay full price for the room they selected for me. While I complained of the room change and up charge, management never spoke to me and no one addressed my issues other than the girl at the counter who said she was new and didn’t know what to do. It’s pretty crazy to think I paid $170 for a crappy, dirty, smelly, overpriced hotel room when the holiday inn and express is right next door and had rooms for around $115. I would have for sure stayed there if I knew how this was going to turn out. less

Room was ok for the money but the customer service is horrendous. I was forced to have my key card re-coded each night of my stay. When I tried to explain that this was a hassle the two gals at the desk we dismissive to the point of stating I must be doing something wrong. When I tried to reach out to the sales manager Claire she did not return my call. The internet was very week and the TV channels left much to be desired. less

Let me start by saying that the only bright spot in this stay was Quonia, at the front desk who did everything possible to make the stay go well. She was at a disadvantage since there wasn't much she could do about the physical limitations of the hotel. First off, the original room we received was ok but when we entered we were met with the blast of the AC Compressor. It vibrated the room and sounded as if it were in the room itself. It was deafening. Quoinia was quick to try and help us out and she personally inspected a number of rooms before offering us another. Unfortunately for her, the new room worked out to be nearly as bad as the first. We stayed in that room but there was not a restful night's sleep. In the morning, we found that the elevator was out of order. This caused more issues since my wife has trouble negotiating stairs and we were on the 3rd Floor. All in all, the stay was terrible and I will not use the Best Western brand again any time soon. less