To begin, they changed my reservation because my room was “out of order” and didn’t even contact me. I showed up to the hotel and they had “upgraded” me to the King suite for $170. I informed them that I would just like a regular room- I made the reservation 2 months ago and I don’t want to pay $50 extra for a sitting room with a couch, as it’s just me and my husband and we are going to a wedding so we will be out the whole night and don’t need that room. They told me they’re sold out and charged me full price for the room they selected without my permission. I either had to walk or take the room, and as the wedding started in a hour I didn’t have time to try to find another place on the 4th of July weekend. The room smelt funky. You can hear everything-including someone taking a shower in the room above you. The hallway had a huge smell of weed, alcohol, and there was even a dirty diaper sitting out there. The AC was messed up. The room said it was 72 degrees, but it was hot in there. Overall the hotel is old and out of date.
Ultimately, my main issue though is the fact that they changed my reservation the day of and didn’t even tell me until I checked in and made me pay full price for the room they selected for me.
While I complained of the room change and up charge, management never spoke to me and no one addressed my issues other than the girl at the counter who said she was new and didn’t know what to do.
It’s pretty crazy to think I paid $170 for a crappy, dirty, smelly, overpriced hotel room when the holiday inn and express is right next door and had rooms for around $115. I would have for sure stayed there if I knew how this was going to turn out. less
Claire Hoxie, General Manager at Best Western Plus Rose City Conference Center Inn, responded to this review
I am very sorry your stay was not as expected. and apologize for any inconvenience it may of made.