Best Western Plus Roland Inn & Suites

333 Roland Avenue, San Antonio, Texas, 78210-3325, United States
based on 142 reviews Trip Advisor Logo
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Best Western Plus Roland Inn & Suites

Welcome to the Best Western Plus Roland Inn & Suites. Amid the health crisis we are open!!!

This hotel is located on I-10 East and Highway 87 (Roland Road). We are three miles near San Antonio Downtown, the Riverwalk, Texas Institute of Cul
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
333 Roland Avenue, San Antonio, Texas, 78210-3325, United States

Reviews of Best Western Plus Roland Inn & Suites

Traveller Overview:
4.5 Rating: 142 reviews
Excellent 71%
Very Good 11%
Average 10%
Poor 1%
Terrible 5%
Rating

L3429FZmariaz, wrote review 19/01/2021

Unprofessional and Irresponsible service

I had a terrible experience that was not handled appropriately. On the 2nd night I was staying here, my car was broken into. The back window was smashed in and completely shattered, and two of my suit... more

Rating

kckc033, wrote review 17/12/2020

Last Minute Business Trip

We had to wait to the last minute before we could figure out what area we needed to get a hotel in San Antonio. At first we were not sure of the area or the hotel. I have to say I was very very impres... more

Rating

PitmasterJ2019, wrote review 09/12/2020

A surprise, to say the least

At 1:49 a.m. on 12/9/20, I was awakened to Police pounding on a door, just down the hall. I ooen the door, and the Police wave, as if, this us some normal occurrence. I call the front desk, asking why... more

Owner Response
Tony Holm, General Manager at Best Western Plus Roland Inn & Suites, responded to this review
We appreciate your feedback on your stay with us. I am sorry for the inconvenience caused by the police response to other guests. Our goal is always to cooperate with the police and if someone calls the police because of an issue they observe, it is our obligation to work with the police department. For privacy, we are not able to identify the specific issue the police are responding to. I assure you this is not a normal occurrence at this property. We strive to provide a quiet and comfortable stay for all of our guests and hope you will give us another chance to show our commitment to service and hospitality. Sincerely, Tony H General Manager
Rating

eddiecarlossatx, wrote review 02/12/2020

Best of the best

By far the greatest and cleanest best western I’ve stayed. Extra clean rooms. Services are excellent here. Easy access to everything. I will defiantly recommend this hotel for whoever reading this r... more

Rating

calebjay, wrote review 01/12/2020

No mask compliance

Despite the fact that signs announcing the mask mandate are visible from wherever you stand in the hotel lobby, the front desk staff wasn't wearing a mask when we checked in (around 6pm), and took a g... more