Best Western Plus Roland Inn & Suites

This was a welcome rest for our travels. It was a beautiful hotel with a lovely room for us. The room was clean and oh so comfortable for there weary travelers. We will definitely keep our eyes open for another Best Western when we travel. less

Not a good showing, Best Western. We are BW fans. This was the worst experience we have had and it wasn’t close. Housekeeping did not follow COVID protocol. No masks. No gloves. No nothing. Terrible check in. Breakfast options were dismal and it wasn’t because of COVID restrictions. No power on one side of the bed. No water pressure. No hair dryer. No room phone. I can’t believe I paid over $120 a night for this experience. less

The hotel was clean, friendly and helpful checkin. the problem I had was water pressure. I had a colleague stay there as well and she had the same problem and checked out. she could not stand another night of not getting a decent shower. I mean there was hardly any water coming out of shower! there is nothing worse than when your tired and needing a good shower to go to bed and rest and your in the shower for 45 minutes to get a bath is very frustrating. the hotel was clean. typical hotel snacks for breakfast and coffee. less

I had a terrible experience that was not handled appropriately. On the 2nd night I was staying here, my car was broken into. The back window was smashed in and completely shattered, and two of my suitcases were gone. I was moving from Illinois to Texas so I had my entire wardrobe in those suitcases. When I informed the front desk about the situation, they did not react in any way. They just told me there is nothing they can do. There were no cameras in the parking lot and they refused to check the other cameras for any suspicious vehicles carrying out two really big suitcases. Then when the person in the front desk came out to look at the damage, he told me he was aware that car was broken into because he had to clean the glass up that morning. I thought it was really strange and unprofessional that he did not inform me or the police that a car was broken into on the hotel property. The hotel had my car information from when I checked in. Now I am left with absolutely no wardrobe in a state thousands of miles away. I do not recommend staying at a place that is so irresponsible with other people's belongings. less

We had to wait to the last minute before we could figure out what area we needed to get a hotel in San Antonio. At first we were not sure of the area or the hotel. I have to say I was very very impressed especially when the hotel was 8 minutes from where we had to be in the morning. Researching for a hotel at 1:00am was a challenge however the hotel we stayed at was very nice rooms were very nice . I thought the hotel was new i was told the hotel has been there for 2 years you would think it was just opened. I would recommend it to anyone needing a place at the last minutes. Whataburger was in the same parking lot at the Best Western nice perk. Staff was very nice. less