Best Western Plus Roland Inn & Suites

The hotel lobby was really clean. Receptionist or guest check in clerk was not the friendliest when I went down to ask for more towels. Made a reservation for 4 people there were only 2 wash cloths and dry towels. She gave me hand towels and said they didn’t have any more wash cloths. She seemed very stingy with giving towels when requested. I thought for over $200 a night it should not be a problem. But I guess it was a problem. Also the door would not latch so I was afraid for me and my kids that someone would come in while we slept or while we were away. We actually had to slam the door and then check several times to make sure it latched. Also pool was really cloudy you could not see the bottom the whole time we were there, so I was skeptical about getting in or allowing my kids to get in. Kind of disappointed for the cost! less

Check-in and first three days were fine. On the fourth day our wastebaskets and bathroom items were either full to overflowing (wastebaskets) or no longer available (bathroom items). Went to desk to ask for service. Gentleman at the desk asked me to wait while he prepared several keys. I did. He then started working at his computer monitor ignoring me standing there. I left. I returned with one of the overflowing wastebaskets and told hi I needed service. I place tow of the overflow items on the counter. He (Aiden) to me I could leave the hotel. Not exactly service with a smile. I don't need a mangers reply saying you are sorry for the incident on a "No Reply" email. Just do what you pst all over the hotel. less

Very clean, enjoyable stay, and felt more safe here than at other hotels in this area. Wasn’t expecting a nice greenery view from the front side of hotel, but it was definitely a plus! Better than cars, freeway. traffic and noise which is typical at most places like this. Quiet and tucked away. Next to Whataburger if you need something to eat. less

I was in the area for the night before I finished my trip to Houston and I always stay at best westerns. Some are hit or miss but this one was amazing! It’s indoors so at night you have to use a key to get in, which I love, and the rooms were spacious and clean. It was a little pricy but I did stay on a Friday night so that’s understandable. less

Room was cleaned but poor quality of toiletries and very bad breakfast. We were served with old food at the beginning and then later on they prepared some fresh eggs. By then we all ate old stuff. When we told the server that the eggs were not fresh, initially she tried to hide the fact with unrealistic reason but eventually she admitted that Mr. Patel (Manager) told them not to throw the unused eggs from yesterday but serve it at the beginning. less