A surprise, to say the least
At 1:49 a.m. on 12/9/20, I was awakened to Police pounding on a door, just down the hall. I ooen the door, and the Police wave, as if, this us some normal occurrence. I call the front desk, asking why... more
At 1:49 a.m. on 12/9/20, I was awakened to Police pounding on a door, just down the hall. I ooen the door, and the Police wave, as if, this us some normal occurrence. I call the front desk, asking why the Police are banging on that door and the response was "strange guests." Well, what's more strange? Being awakened at that hour at all, let alone by Police, or tge fact that they'll rent a room to "strange guests" or what's even more bizarre, why do yiu call Law Enforcement on people you merely deem strange? Now, they're running in snd out of that same room, I can hear? The night before, above us, sounded like some team of plumbers (a guess) plunging the toilet? Ugh! I met the owners, just after check in. Although they seemed like nice people, it takes more than that. Some weird bug, was also in the bed, when we got in tonight. less
Tony Holm, General Manager at Best Western Plus Roland Inn & Suites, responded to this review
We appreciate your feedback on your stay with us. I am sorry for the inconvenience caused by the police response to other guests. Our goal is always to cooperate with the police and if someone calls the police because of an issue they observe, it is our obligation to work with the police department. For privacy, we are not able to identify the specific issue the police are responding to. I assure you this is not a normal occurrence at this property. We strive to provide a quiet and comfortable stay for all of our guests and hope you will give us another chance to show our commitment to service and hospitality.