Best Western Plus Roland Inn & Suites

I had a terrible experience that was not handled appropriately. On the 2nd night I was staying here, my car was broken into. The back window was smashed in and completely shattered, and two of my suitcases were gone. I was moving from Illinois to Texas so I had my entire wardrobe in those suitcases. When I informed the front desk about the situation, they did not react in any way. They just told me there is nothing they can do. There were no cameras in the parking lot and they refused to check the other cameras for any suspicious vehicles carrying out two really big suitcases. Then when the person in the front desk came out to look at the damage, he told me he was aware that car was broken into because he had to clean the glass up that morning. I thought it was really strange and unprofessional that he did not inform me or the police that a car was broken into on the hotel property. The hotel had my car information from when I checked in. Now I am left with absolutely no wardrobe in a state thousands of miles away. I do not recommend staying at a place that is so irresponsible with other people's belongings. less

We had to wait to the last minute before we could figure out what area we needed to get a hotel in San Antonio. At first we were not sure of the area or the hotel. I have to say I was very very impressed especially when the hotel was 8 minutes from where we had to be in the morning. Researching for a hotel at 1:00am was a challenge however the hotel we stayed at was very nice rooms were very nice . I thought the hotel was new i was told the hotel has been there for 2 years you would think it was just opened. I would recommend it to anyone needing a place at the last minutes. Whataburger was in the same parking lot at the Best Western nice perk. Staff was very nice. less

At 1:49 a.m. on 12/9/20, I was awakened to Police pounding on a door, just down the hall. I ooen the door, and the Police wave, as if, this us some normal occurrence. I call the front desk, asking why the Police are banging on that door and the response was "strange guests." Well, what's more strange? Being awakened at that hour at all, let alone by Police, or tge fact that they'll rent a room to "strange guests" or what's even more bizarre, why do yiu call Law Enforcement on people you merely deem strange? Now, they're running in snd out of that same room, I can hear? The night before, above us, sounded like some team of plumbers (a guess) plunging the toilet? Ugh! I met the owners, just after check in. Although they seemed like nice people, it takes more than that. Some weird bug, was also in the bed, when we got in tonight. less

By far the greatest and cleanest best western I’ve stayed. Extra clean rooms. Services are excellent here. Easy access to everything. I will defiantly recommend this hotel for whoever reading this review less

Despite the fact that signs announcing the mask mandate are visible from wherever you stand in the hotel lobby, the front desk staff wasn't wearing a mask when we checked in (around 6pm), and took a good minute or two to dig around and find a mask. When he finally got it on, it was under his nose. Furthermore, there was no enforcement for mask wearing among guests. If you hop on google right now you can see that somewhere in the ballpark of 300,000 americans have died an early death from this pandemic. It's so simple. We just have to wear our masks and people almost entirely stop dying. less