05/01/2019 James L, Retford, United Kingdom
We stayed at the Rogerthorpe Manor Hotel on New Years eve 2018, however we were very disappointed. Before I begin about what was bad, I would like to say how clean the hotel was and what a lovely venu... more
We stayed at the Rogerthorpe Manor Hotel on New Years eve 2018, however we were very disappointed. Before I begin about what was bad, I would like to say how clean the hotel was and what a lovely venue it is. Also our evening meal was lovely. Firstly this hotel needs to have a think about what a CONTINENTAL breakfast is, our breakfast was simply given to us in 1 paper bag on check in, there was 2 of us and all the bag contained was 1 Orange, 1 Apple, 2 Muffins, 2 Chocolate Bars, 1 Croissant and 1 Pano Chocolate. The bag didn't even have napkins never mind a plate or cutlery and when we asked where we should eat it the member of staff simply said, 'The Bar', I mean come on who wants a muffin and chocolate bar for breakfast. Especially when told you were having a continental breakfast, E.G. cheeses, breads, Cured Meat, yoghurts. NOT CHOCOLATE BARS! Also, the entertainment was horrific, the 2 men singing were totally out of tune and that was the only entertainment for 3 hours. The 2 men also held a disco afterwards which was better, they were DJ's who could NOT sing. I suspect the hotel asked them to sing to attempt to entertain the guests before the disco. Very disappointed Rogerthorpe Manor. less
Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Firstly thank you for your review and taking the time to write this your feedback is extremely important to us.
Thank you for pointing out the cleanliness and how lovely our venue is.
I am very sorry to hear that your New Years Eve experience was disappointing. I can reassure you that your comments have been given to the management and events team and we definitely have changes in place for this years event, to include a full English breakfast on New Years Day.
I am also saddened to hear you did not enjoy the acoustic singers as we have had nothing but great feedback. They are very well established within the industry as singers and can reassure you that they do have years and years of experience which is reflected within their website and endless reviews.
I do hope you will choose Rogerthorpe Manor again in the future to allow us to exceed your expectations on a second visit.
If i can be of any further help please do not hesitate to contact myself directly at the hotel.
Best Western Plus
Rogerthorpe Manor Hotel