24/08/2015 Floridacrew10, Doncaster, United Kingdom
Stayed 1 night for family wedding , wedding amazing , reception lovely , evening buffet lovely , big problem trying to get at drink till not working for over an hour , my brother had same problems pay... more
Stayed 1 night for family wedding , wedding amazing , reception lovely , evening buffet lovely , big problem trying to get at drink till not working for over an hour , my brother had same problems paying for his room that afternoon , were told breakfast finished 9.30 !! Key wallet says 9.45 , & lo & behold got home to a msg from Rogerthorpe to say my son was being charged for a no show !!!! Really ? When it was cancelled 8th July at 20.08 pm !!! Should not happen , bit of a damper on a great wedding , less
Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it.
I'm pleased to see you had a pleasant stay and the wedding was excellent, I am sorry to hear about your disappointment, unfortunately we can not predicted a power failure and our systems do take a while to restart, we currently have our IT department looking in to this issue and it should hopefully not happen again.
Thank you again and I hope you will join us in the near future.
If I can be of any further assistance then please feel to contact me at the Hotel.
Guest Relations Manager
BEST WESTERN PLUS Rogerthorpe Manor Hotel