OK but tired
09/07/2019 Herdiebest, Lancashire, United Kingdom
I have not seen the refurbished rooms/suites so cannot comment on these, but I was in one of the smaller rooms that look as though they haven't been touched since the 1980's decor wise, with dingy pin... more
I have not seen the refurbished rooms/suites so cannot comment on these, but I was in one of the smaller rooms that look as though they haven't been touched since the 1980's decor wise, with dingy pink paint and dark wood. The room lighting was poor, with either very bright overhead lights or just spots by the bed. The bed was comfortable and the pillows excellent (a rare thing in hotels). The bathroom was functional, but the shower was no more than a dribble from a miniscule shower head. The bath towel was large and thick, but there was only one, so you were a bit stuck if wanting to wash your hair.
I suspect the newer rooms are a big improvement on all this, it does seem time to give the standard rooms (and the hotel corridors) a bit of tlc. less
Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
I would firstly like to thank you for your review regarding your visit to us and I appreciate the time you took to write this.
We value your feedback regarding our classic rooms and indeed our executive rooms and superior suites are of a different decor and theme, providing a taste for everyone.
As you can appreciate the classic rooms are of a more traditional theme to in keep with the historic nature of the building, some smaller rooms than others due to the structure of the building.
I am delighted to hear that you had a wonderful nights sleep with our high quality pillows and bath towels were to your liking, apologies that you only had the one large towel but can be provided on request with reception, all the instructions for any additional items you are looking for can be found on our interactive TV's in your room. I will certainly mention the shower to the maintenance team to check over.
I do hope we have the opportunity to meet you in the near future.
If I can be of any further assistance then please feel to contact me at the Hotel.
Marketing & Customer Service Manager
BEST WESTERN PLUS Rogerthorpe Manor Hotel