Bad Choice, REALLY Bad Choice
28/08/2018 Tupelo010835, Denton, Texas
Should have stayed elsewhere. Even a park bench would likely have been better.
The bed was well past its use by date. Had to sleep in the middle to keep from rolling there anyway as it sagged so much... more
Should have stayed elsewhere. Even a park bench would likely have been better.
The bed was well past its use by date. Had to sleep in the middle to keep from rolling there anyway as it sagged so much. The pillows were lumpy and awful.
The noise from I30 was unbearable. Good thing I had my earplugs or I wouldn't have gotten any sleep at all. The front desk was deserted when I tried to check out. After several minutes someone finally showed up.
The only saving grace was the wonderfully upbeat and completely charming, delightful lady in the breakfast room. She's a real gem. Without her, it would have been a total disaster.
And no, I didn't mention any of this to management on checkout. Why? And get a forced apology? Again, why?
Never, never again. less
Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do not have any information on you or your room number. Please contact the hotel directly, either by email or phone.so we can address these issues specifically. bwrockwall@gmail.com or (972)722-3265.
Thank you!