Thank you, Staff
19/04/2018 Sn0wb1rd, Maine-Florida
Peeves first and out of the way - Did not care for fact my retired military photo ID was not acceptable with credit card at check in and got the 'need your drivers license' for address, etc. (as if no... more
Peeves first and out of the way - Did not care for fact my retired military photo ID was not acceptable with credit card at check in and got the 'need your drivers license' for address, etc. (as if not on the reservation), then phone number, then reason for the 4 night visit by which point I was surly and said I'll keep my business to myself.
TV guide in room incorrect, but quickly changed when brought to attention
With large signs prohibiting either open or concealed carry, my inquiry about in house security met a negative response. Hmmmm.
Room was clean, of good size and comfortable. Internet was average.
Breakfast was varied and plentiful, and 14 year employee Paula treated it as her domain and guests as family and friends to be pleasantly and graciously served. I made a point of telling her that 'her' reviews had gone a long way towards my selection of that hotel. less
Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
I am terribly sorry you did not appreciate our southern hospitality. We do our best to greet every guest with a smile and conversation. We weren't trying to be nosey just friendly. Ms. Paula does a great job of making everyone feel at home during their stay. We hope you choose to stay with us again.