The hotel itself seems to be a bit older, but well maintained. Really nice staff. Samuell checked us in. There was a mistake on the bill where we were going to be charged $20 for 2 pets even though we had registered with only 1. When I asked why we were being charged for 2, Samuell apologised and corrected it. The room was clean and everything worked. First floor room had a view of a large wall, certainly not a nice feature. That evening, the wi-fi slowed way down, but was ok the next morning. Nice towels and toiletries, but cheap toilet paper. Cleaning staff was very friendly, smiling and saying hi to us as we passed in the hall. Breakfast itself was decent and Paula, the kitchen person, was great! Hard worker, friendly, kept everything in stock and talked to everyone who came in. Can't say enough good things about Paula! Checkout was quick and the bill was correct. Will consider staying here again the next time we are in the area. less
Best W, Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you so much for taking the time to let us know about your recent stay with the Best Western Plus Rockwall Inn & Suites. Guest feedback is extremely important to us, both positive and constructive as it allows us to continually grow and move forward. Our goal is to create a memorable experience for each guest that enters through our door and to ensure 100% satisfaction with both product and service. I am delighted you enjoyed your stay and I will make sure to share your review with the rest of our team. Thanks again and we hope we can look forward to welcoming you back on your next visit to Rockwall. Have A Great Day!