Best Western Plus Rockwall Inn & Suites

996 E I-30, Rockwall, Texas, 75087-4823, United States
based on 346 reviews Trip Advisor Logo
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Best Western Plus Rockwall Inn & Suites

From impeccable service to many nearby attractions, its no surprise this Rockwall hotel was awarded TripAdvisor Certificate of Excellence 5 years in a row from 2012-2016. In 2017 received Chairmans Award for Superior Quality Assurance by Best Western show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Rockwall Inn & Suites

Traveller Overview:
4.5 Rating: 346 reviews
Excellent 60%
Very Good 21%
Average 11%
Poor 3%
Terrible 2%
Rating

cyndy888, wrote review 07/01/2020

Great place to stay!

Great place to stay!!! Both the staff and the hotel were great! Mr Himmat Chauhan the GM is a great guy, right there ready to assist you with your very need! Paula the breakfast lady makes breakfast a... more

Owner Response
Best W, Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you so much for staying with us here at the Best Western Plus Rockwall Inn & Suites. We appreciate you for taking the time to write us such a great review! Our staff works hard every day to ensure that all our guests have a wonderful stay. We are thrilled that we could make your stay an excellent one and glad that you enjoyed everything! It was good having ya’ll stay with us. We look forward to seeing you again in the future! I hope that you have a wonderful day! Brittany Baker
Rating

Thomas Z, wrote review 01/01/2020

Best Western Rockwall, Texas

Great place to stay. Very nice, convenient to highway and local restaurants. Staff was very nice and the room was very clean and everything worked great. The bed was very comfortable and the pool w... more

Owner Response
Best W, Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you so much for staying with us here at the Best Western Plus Rockwall Inn & Suites. We appreciate you for taking the time to write us such a great review! Our staff works hard every day to ensure that all of our guests have a wonderful stay. We are thrilled that we could make your stay an excellent one and glad that you enjoyed everything! It was good having you here and we look forward to seeing you again in the future! I hope that you have a great day! Brittany Baker
Rating

twoeffjeff, wrote review 06/12/2019

Not Impressed...

Where do I begin? I’m not one to complain. But Really?? 1) It’s probably the nosiest “hotel” I’ve stayed at. I was on the east side of the building, had a balcony with what sounds like single pane wi... more

Owner Response
Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Sorry to hear that smoke smell really upset you! Since you were inhouse, I got opportunity to personally talk to you yesterday to offer my apology and chance to explain how some guest can be irresponsible and disrespectful to other guest by smoking in a room, in a non smoking hotel. We have placed No-Smoking signs and notice at front desk, in every guest room, guest registration copy which is explained to guest that our hotel is non smoking hotel and if you are found smoking there will fine of $150/- we make every guest reg card sign at the time of checking in. It simply makes us question every individuals nature is and how one can behave is, really beyond our control. We did everything that we could do. a. We did offer you to change a room to a different floor . b. we sprayed "Smoke odor eliminator" on entire corridor that eliminated most of the smoke smell. c. We found the guest and warned them to stop smoking immediately or to check out of the hotel. In regards to High speed internet we have recently upgraded from 100 mbps to 200 mbps, we reset access points switch. Once again thank for allowing me to explain you that each and every complaint in this hotel is taken seriously and we do our best to resolve the issue in most efficient and timely manner. I also want to thank you for letting is us know that you appreciated me talking to you and you will revise this review. Sincerely
Rating

Kenneth R, wrote review 03/12/2019

Good Stay

The hotel itself seems to be a bit older, but well maintained. Really nice staff. Samuell checked us in. There was a mistake on the bill where we were going to be charged $20 for 2 pets even though we... more

Owner Response
Best W, Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you so much for taking the time to let us know about your recent stay with the Best Western Plus Rockwall Inn & Suites. Guest feedback is extremely important to us, both positive and constructive as it allows us to continually grow and move forward. Our goal is to create a memorable experience for each guest that enters through our door and to ensure 100% satisfaction with both product and service. I am delighted you enjoyed your stay and I will make sure to share your review with the rest of our team. Thanks again and we hope we can look forward to welcoming you back on your next visit to Rockwall. Have A Great Day! Brittany Baker
Rating

Kathy B, wrote review 03/11/2019

Rockwall Stay!

We enjoyed our stay at this hotel location. Visited two different friends, one 40 years in the making. Not knowing either of their addresses till we arrived, could not have picked an easier location... more

Owner Response
Best W, Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you so much for taking the time to let us know about your recent stay with the Best Western Plus Rockwall Inn & Suites. Guest feedback is extremely important to us, both positive and constructive as it allows us to continually grow and move forward. Our goal is to create a memorable experience for each guest that enters through our door and to ensure 100% satisfaction with both product and service. I am delighted you enjoyed your stay. It’s not surprising that Paula took such wonderful care of you and made you feel valued. She is an important member of our team! Thanks again and we hope we can look forward to welcoming you back on your next visit to Rockwall. Have A Great Day! Brittany Baker