Best Western Plus Rockwall Inn & Suites

Great place to stay!!! Both the staff and the hotel were great! Mr Himmat Chauhan the GM is a great guy, right there ready to assist you with your very need! Paula the breakfast lady makes breakfast a wonderful treat! My grandkids loved the indoor pool just as I did. Will definitely visit again! less

Great place to stay. Very nice, convenient to highway and local restaurants. Staff was very nice and the room was very clean and everything worked great. The bed was very comfortable and the pool was a nice getaway and relaxing. We will stay here again. less

Where do I begin? I’m not one to complain. But Really?? 1) It’s probably the nosiest “hotel” I’ve stayed at. I was on the east side of the building, had a balcony with what sounds like single pane windows allowing all the freeway noise into my room. With the door shut, it still sounded like my window was open impeding my sleep for business. 2) The WiFi is terrible. Download speeds are incredibly slow. Streaming. Slow. I used my phones hotspot for my computer more than half the time. 3) And last but certainly not least ... someone began smoking. Now credit must be given to the front desk. After two times calling they were willing to move me. However, here is the kicker. They wanted to move me closer to the loud freeway and steal someone’s reservation because they were unable to knock on the said individuals door and tell them to quit smoking. In a hotels policy that doesn’t allow smoking. So for a customer doing the right thing (myself), they wanted to move me (Inconvenient) and take someone else’s reservation (Not fair) and place me in their room because they didn’t want to “offend” the smoking guest. Or change their policy of knocking on doors. Or who knows? I respectfully declined however; because I didn’t want to take someone else’s reserved room. What can I say? I am disappointed and I still have two more nights. I will also be sure to tell my company about my experience and see if we can get it changed on where we stay next. Hope this helps future guests. I also understand I’m one of many guests who stay in hotels and the world doesn’t revolve around me. But ultimately I am disappointed. less

The hotel itself seems to be a bit older, but well maintained. Really nice staff. Samuell checked us in. There was a mistake on the bill where we were going to be charged $20 for 2 pets even though we had registered with only 1. When I asked why we were being charged for 2, Samuell apologised and corrected it. The room was clean and everything worked. First floor room had a view of a large wall, certainly not a nice feature. That evening, the wi-fi slowed way down, but was ok the next morning. Nice towels and toiletries, but cheap toilet paper. Cleaning staff was very friendly, smiling and saying hi to us as we passed in the hall. Breakfast itself was decent and Paula, the kitchen person, was great! Hard worker, friendly, kept everything in stock and talked to everyone who came in. Can't say enough good things about Paula! Checkout was quick and the bill was correct. Will consider staying here again the next time we are in the area. less

We enjoyed our stay at this hotel location. Visited two different friends, one 40 years in the making. Not knowing either of their addresses till we arrived, could not have picked an easier location to both. Enjoyed the breakfast every morning. Paula the breakfast manager, is such an asset to this property. She spoke to everyone and assisted them when needed. She has such a sweet spirit! Loved seeing her to help start out day off with a happy greeting! Beds were very comfortable and we slept like babies. Would stay at this location next time we are visiting the area! less