Not Impressed...
Where do I begin? I’m not one to complain. But Really??
1) It’s probably the nosiest “hotel” I’ve stayed at. I was on the east side of the building, had a balcony with what sounds like single pane wi... more
Where do I begin? I’m not one to complain. But Really??
1) It’s probably the nosiest “hotel” I’ve stayed at. I was on the east side of the building, had a balcony with what sounds like single pane windows allowing all the freeway noise into my room. With the door shut, it still sounded like my window was open impeding my sleep for business.
2) The WiFi is terrible. Download speeds are incredibly slow. Streaming. Slow. I used my phones hotspot for my computer more than half the time.
3) And last but certainly not least ... someone began smoking. Now credit must be given to the front desk. After two times calling they were willing to move me. However, here is the kicker. They wanted to move me closer to the loud freeway and steal someone’s reservation because they were unable to knock on the said individuals door and tell them to quit smoking. In a hotels policy that doesn’t allow smoking. So for a customer doing the right thing (myself), they wanted to move me (Inconvenient) and take someone else’s reservation (Not fair) and place me in their room because they didn’t want to “offend” the smoking guest. Or change their policy of knocking on doors. Or who knows? I respectfully declined however; because I didn’t want to take someone else’s reserved room.
What can I say? I am disappointed and I still have two more nights. I will also be sure to tell my company about my experience and see if we can get it changed on where we stay next.
Hope this helps future guests. I also understand I’m one of many guests who stay in hotels and the world doesn’t revolve around me. But ultimately I am disappointed. less
Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Sorry to hear that smoke smell really upset you! Since you were inhouse, I got opportunity to personally talk to you yesterday to offer my apology and chance to explain how some guest can be irresponsible and disrespectful to other guest by smoking in a room, in a non smoking hotel. We have placed No-Smoking signs and notice at front desk, in every guest room, guest registration copy which is explained to guest that our hotel is non smoking hotel and if you are found smoking there will fine of $150/- we make every guest reg card sign at the time of checking in. It simply makes us question every individuals nature is and how one can behave is, really beyond our control. We did everything that we could do. a. We did offer you to change a room to a different floor . b. we sprayed "Smoke odor eliminator" on entire corridor that eliminated most of the smoke smell. c. We found the guest and warned them to stop smoking immediately or to check out of the hotel.
In regards to High speed internet we have recently upgraded from 100 mbps to 200 mbps, we reset access points switch.
Once again thank for allowing me to explain you that each and every complaint in this hotel is taken seriously and we do our best to resolve the issue in most efficient and timely manner. I also want to thank you for letting is us know that you appreciated me talking to you and you will revise this review.
Sincerely