29/05/2019 Coastal41740776658, Rockwall, Texas
I will never use Best Western again. The owner, manager off this property followed us around the property. Beat on our door not in a uniform or nametags. Accused us of smoking because I used Febreeze ... more
I will never use Best Western again. The owner, manager off this property followed us around the property. Beat on our door not in a uniform or nametags. Accused us of smoking because I used Febreeze to cover up the excessive chlorine odor from the pool and I vape, I don't smoke. I even went til the designated smoking area outside to vape and he kept having the front desk call us. Finaly left because of the harrassment. It also bothered the housekeeping we didn't want service. I'd already made my bed when I gotten up. She couldn't clean in the bathroom because I had wet swimming suits and pool toys drying and I'd swapped out towels with her already because ours were wet from the pool. She repeatedly asked to come in the room even when my boyfriend, son and I were trying to get ready to go out. There was also water outside of the elevator area that my boyfriend slipped, this was witnesses by Cherry one of the desk attendants. less
Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
I am sorry that you feel you were harassed during your stay. According to hotel policy, signed at check in, smoking of any kind is not allowed anywhere within the building. When questioned by the front desk agent, you confirmed that you had vaped in the room as well as in the hallway. At that time, the management informed you of the $150 fee if you did not stop or else you would be asked to check out. The smell returned the next morning at which time you were called again. This call prompted you to check out. It is unfortunate that you chose to leave instead of abiding by the policy of the hotel.
Regarding your claim that your boyfriend slipped in the lobby, he reported to Cheri, at the front desk, that he had slipped. No one actually witnessed it.