Best Western Plus Rockville Hotel & Suites

1251 W Montgomery Avenue, Rockville, Maryland, 20850-3133, United States
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Best Western Plus Rockville Hotel & Suites

Our Rockville hotel features government rates in the Washington DC area, along with a convenient location close to Washington DC. If you need easy access to business travel in Rockville, MD, our hotel is in the perfect location. Hotels near Rockville show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Rockville Hotel & Suites

Traveller Overview:
4.0 Rating: 1126 reviews
Excellent 37%
Very Good 31%
Average 16%
Poor 7%
Terrible 7%
Rating

paullH7639ZG, wrote review 30/12/2019

Disgusting

We have stayed at this hotel for years. Our son goes to school in the area and we stayed here because of the price plus, being an awards member, I earn points toward free stays. We have watched this h... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for your constructive review. We sincerely apologize for the condition of your room and the lapse of service during your stay. What you have described does not match the high level of standards we strive to uphold. Your feedback will be used to address each of these concerns. Thank you for your loyalty; please give us another chance to deliver the comfortable experience you deserve.
Rating

175SJS2019, wrote review 16/12/2019

Tired, worn and home to bugs

The hotel needs updating and fumigating for bugs. There is visible water damage which makes me wonder about mold issues. I understand the hotel is slated for renovations starting in January 2020. T... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Although our convenient location and excellent staff made a positive impression on you during your stay, we are saddened to know that we fell short in meeting your expectations regarding our facility's settings that need to be updated and breakfast. Please accept our apologies for any inconvenience caused. Should your travels lead you back our way, consider staying with us again so we can change your perceptions.
Rating

terressagamble, wrote review 13/12/2019

Quick stay

Hotel was very nice, the king suite was nice too.. bathroom, sitting room and bedroom was all clean.. The only problem we had was two dirty rags and towel was left hanging on the shower rod from the ... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Dear Terressa, Thank you for stopping in with us! It means the world to our team to hear that you had a pleasant and comfortable stay. We take pride in our cleanliness and we appreciate the compliments and the constructive insight you shared. Thank you for recognizing us as a great option! We look forward to serving you again here at Best Western Plus Rockville Hotel & Suites.
Rating

bpo-spam, wrote review 11/12/2019

Best Western "Plus"? It's more a Best Western "Minus-Minus"

The Best Western Plus was recommended for a brief business stay because it was close to the destination and I was told it provides a shuttle service within a 5-mile radius. No, my first experience was... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Although we are happy to know that our location was convenient for your business needs, we are distressed by your experience. Our team receives frequent compliments for their helpful, courteous service, and your experience is not typical nor reflective of our standard. Rest assured your comments will be carefully reviewed so we can work to correct where we've fallen short. It would be an honor to make it up to you the next time you're visiting the area.
Rating

Christinetlondon, wrote review 07/12/2019

Not awful!

I was terrified to stay at this hotel, based on all the poor recent reviews. I stayed in a room on the 7th floor which, noise aside (beside the elevators) was just fine. Clean, updated, no cockroache... more