Best Western "Plus"? It's more a Best Western "Minus-Minus"
The Best Western Plus was recommended for a brief business stay because it was close to the destination and I was told it provides a shuttle service within a 5-mile radius. No, my first experience was... more
The Best Western Plus was recommended for a brief business stay because it was close to the destination and I was told it provides a shuttle service within a 5-mile radius. No, my first experience was the intellectually challenged front-desk staff when asking about the shuttle service. "Our shuttle is broken down. We only provide shuttle transport to the Metro station". I encountered these intellectually challenging responses several times from front desk staff during my stay. The breakfast quality (and choice) was significantly poorer than in comparable hotel chains. And while the room was up to standard (size, cleanliness), the air conditioning was deafening (see picture). Impossible to sleep with A/C on. Response front desk: "yes, some rooms have an A/C that is louder". Neither helpful not competent. So overall, this stay counts among my "not to be repeated" exercises.
Now I'm curious to see how many positive reviews will be posted "all of a sudden" after this authentic review goes online. less
GM_Front_Desk, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Although we are happy to know that our location was convenient for your business needs, we are distressed by your experience. Our team receives frequent compliments for their helpful, courteous service, and your experience is not typical nor reflective of our standard. Rest assured your comments will be carefully reviewed so we can work to correct where we've fallen short. It would be an honor to make it up to you the next time you're visiting the area.