Best Western Plus Rockville Hotel & Suites

1251 W Montgomery Avenue, Rockville, Maryland, 20850-3133, United States
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Best Western Plus Rockville Hotel & Suites

Our Rockville hotel features government rates in the Washington DC area, along with a convenient location close to Washington DC. If you need easy access to business travel in Rockville, MD, our hotel is in the perfect location. Hotels near Rockville show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
1251 W Montgomery Avenue, Rockville, Maryland, 20850-3133, United States

Reviews of Best Western Plus Rockville Hotel & Suites

Traveller Overview:
4.0 Rating: 1155 reviews
Excellent 37%
Very Good 30%
Average 16%
Poor 7%
Terrible 7%
Rating

carolynsY3980CS, wrote review 09/04/2021

Family visit

The hotel was filthy. The elevator you stuck to the floor. The rooms were ok. My biggest complaint was none of the staff except housekeeping wore masks. Weed wafted through the hallways. Just horribl... more

Owner Response
Dixie Eng, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for your review about your stay. I will look into your comments as they are important to us so we can improve and provide a safe and pleasant experience. I have not had reports or observations of staff not wearing masks, but we remind our staff and guests that they are required in the hotel and in the state of Maryland.
Rating

georgesE2729YA, wrote review 04/04/2021

Amazing staff!! Great stay!!

The front desk was very nice and very helpful we had a great experience and a nice trip !! Highly recommend the hotel !! Definitely five stars !! We were traveling with our dog to dc and the hotel is ... more

Owner Response
Dixie Eng, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for the 5 star review. Glad to hear you and your family had a great visit and were able to bring your dog with you. We hope to see you on your next visit to DC and our area.
Rating

josephcG1734JF, wrote review 21/03/2021

Possibly worst hotel experience I've had.

*I booked a king bed; they gave me two doubles. *The bed was extremely hard, lumpy, and noisy (clearly very old and needs to be replaced). I tossed and turned all night. *There were crumbs on the nigh... more

Owner Response
Dixie Eng, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for you response. The hotel is renovating and experiencing some challenges. We hope that you brought your concerns to our attention during your stay. Please contact me at the hotel as I would like the opportunity to discuss your stay with you personally.
Rating

Y4667HXlaurar, wrote review 12/03/2021

Do not book here.

Upon checking in for a seven night stay, I was informed that the property was under renovation and that my husband and I might be moved to the renovated wing mid-stay. After informing the very nice c... more

Owner Response
Dixie Eng, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
We regret the inconvenience you experienced at our hotel as a result of our renovation. The air condition situation was unfortunate and although we attempted to secure fans last night, they were not received until this morning. We advised you that you would not be charged for your stay and apologize that we were not able to provide you with a better guest experience on your first night. Upon the completion of our renovation, we invite you back to try our new hotel rooms.
Rating

Passport617213, wrote review 01/03/2021

!Don't do it

We have stayed at this property several times in the last 6 years, and this is absolutely the last time. We knew the hotel was undergoing some "updating" but what we experienced is simply poor manage... more

Owner Response
Dixie Eng, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
We are so sorry that you had many issues during your last stay with us. We take pride in providing excellent guest service and when we fall short we want to provide remedies. Please contact me at the hotel. I would like to make it right.