We have stayed at this hotel for years. Our son goes to school in the area and we stayed here because of the price plus, being an awards member, I earn points toward free stays. We have watched this h... more
We have stayed at this hotel for years. Our son goes to school in the area and we stayed here because of the price plus, being an awards member, I earn points toward free stays. We have watched this hotel go down over the last year or so. My last stay, and it will be my last, I didn’t make a reservation. I figured being an awards member I’d have no trouble just walking in to book a room. Not so!!! The woman behind the desk couldn’t have been more rude. I was alone and was told they only had rooms with two beds. I was thanked for being a ‘gold’ member but facial expressions speak volumes. I did a room on the fifth floor. The odor that hit me as I opened the room door nearly made me sick. The fan was so noisy I ended up with a headache. I shut it off but could hear the fan from the next room. What really disgusted me was the bathroom. The floor was dirty, pieces of the mirror had fallen off, the ceiling had been patched and not finished. I felt like I was in a boarding house. When I climbed into the shower my stomach just turned. The back of the toilet was covered with urine stains. The breakfast was very minimal, the coffee in the lobby was stone cold and there was no hot water for tea. What should have been hot water was stone cold coffee. I stayed at a lot of Best Westerns when I travel, both family and business. I will never stay at this one again. less
GM_Front_Desk, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for your constructive review. We sincerely apologize for the condition of your room and the lapse of service during your stay. What you have described does not match the high level of standards we strive to uphold. Your feedback will be used to address each of these concerns. Thank you for your loyalty; please give us another chance to deliver the comfortable experience you deserve.