Best Western Plus Rockville Hotel & Suites

We have stayed at this hotel for years. Our son goes to school in the area and we stayed here because of the price plus, being an awards member, I earn points toward free stays. We have watched this hotel go down over the last year or so. My last stay, and it will be my last, I didn’t make a reservation. I figured being an awards member I’d have no trouble just walking in to book a room. Not so!!! The woman behind the desk couldn’t have been more rude. I was alone and was told they only had rooms with two beds. I was thanked for being a ‘gold’ member but facial expressions speak volumes. I did a room on the fifth floor. The odor that hit me as I opened the room door nearly made me sick. The fan was so noisy I ended up with a headache. I shut it off but could hear the fan from the next room. What really disgusted me was the bathroom. The floor was dirty, pieces of the mirror had fallen off, the ceiling had been patched and not finished. I felt like I was in a boarding house. When I climbed into the shower my stomach just turned. The back of the toilet was covered with urine stains. The breakfast was very minimal, the coffee in the lobby was stone cold and there was no hot water for tea. What should have been hot water was stone cold coffee. I stayed at a lot of Best Westerns when I travel, both family and business. I will never stay at this one again. less

The hotel needs updating and fumigating for bugs. There is visible water damage which makes me wonder about mold issues. I understand the hotel is slated for renovations starting in January 2020. The location is great for connecting with Montgomery College and related meetings. The saving grace is the hotel staff. While waiting for my ride to the meeting I heard several people complain about the breakfast options (or lack of). The front desk staff managed complaints very well. less

Hotel was very nice, the king suite was nice too.. bathroom, sitting room and bedroom was all clean.. The only problem we had was two dirty rags and towel was left hanging on the shower rod from the last guest I assume.. But overall a very nice place to rest your head at night... less

The Best Western Plus was recommended for a brief business stay because it was close to the destination and I was told it provides a shuttle service within a 5-mile radius. No, my first experience was the intellectually challenged front-desk staff when asking about the shuttle service. "Our shuttle is broken down. We only provide shuttle transport to the Metro station". I encountered these intellectually challenging responses several times from front desk staff during my stay. The breakfast quality (and choice) was significantly poorer than in comparable hotel chains. And while the room was up to standard (size, cleanliness), the air conditioning was deafening (see picture). Impossible to sleep with A/C on. Response front desk: "yes, some rooms have an A/C that is louder". Neither helpful not competent. So overall, this stay counts among my "not to be repeated" exercises. Now I'm curious to see how many positive reviews will be posted "all of a sudden" after this authentic review goes online. less

I was terrified to stay at this hotel, based on all the poor recent reviews. I stayed in a room on the 7th floor which, noise aside (beside the elevators) was just fine. Clean, updated, no cockroaches, a comfortable temperature. Did you know if you put the shower curtain inside the tub, it doesn’t spray everywhere? Geeze. Some people. Was it the ritz? No. Was the breakfast very good? Not really. Was it inexpensive and clean with friendly staff and comfortable beds? You bet. less