Best Western Plus Rockville Hotel & Suites

1251 W Montgomery Avenue, Rockville, Maryland, 20850-3133, United States
based on 1128 reviews Trip Advisor Logo
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Best Western Plus Rockville Hotel & Suites

Our Rockville hotel features government rates in the Washington DC area, along with a convenient location close to Washington DC. If you need easy access to business travel in Rockville, MD, our hotel is in the perfect location. Hotels near Rockville show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Rockville Hotel & Suites

Traveller Overview:
4.0 Rating: 1128 reviews
Excellent 37%
Very Good 31%
Average 16%
Poor 7%
Terrible 7%
Rating

twinkle25616, wrote review 03/02/2020

Quiet place

Hotel is very quiet, peaceful & clean. Check in was simple & quick. I enjoyed my room & was able to relax doing my stay. I'm planning on visiting very soon & this will be my 1st option. Next time I... more

Rating

sroines, wrote review 28/01/2020

Good price

Price was right and breakfast was good. But there were problems in the room: One light didn't have a bulb and that was handled quickly; drapes did not meet in the middle and the gap was significant (... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Although we are pleased to know that our breakfast and rates matched your standards, it saddens us to hear of the other aspects of our amenities that detracted from your overall experience. Rest assured, we will discuss the issues you have detailed with our maintenance team to ensure the comfort and convenience of future guests. We hope you give it a second thought to depend on us again, as we know we can work to offer you the stay you deserve and expect.
Rating

paullH7639ZG, wrote review 30/12/2019

Disgusting

We have stayed at this hotel for years. Our son goes to school in the area and we stayed here because of the price plus, being an awards member, I earn points toward free stays. We have watched this h... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for your constructive review. We sincerely apologize for the condition of your room and the lapse of service during your stay. What you have described does not match the high level of standards we strive to uphold. Your feedback will be used to address each of these concerns. Thank you for your loyalty; please give us another chance to deliver the comfortable experience you deserve.
Rating

175SJS2019, wrote review 16/12/2019

Tired, worn and home to bugs

The hotel needs updating and fumigating for bugs. There is visible water damage which makes me wonder about mold issues. I understand the hotel is slated for renovations starting in January 2020. T... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Although our convenient location and excellent staff made a positive impression on you during your stay, we are saddened to know that we fell short in meeting your expectations regarding our facility's settings that need to be updated and breakfast. Please accept our apologies for any inconvenience caused. Should your travels lead you back our way, consider staying with us again so we can change your perceptions.
Rating

terressagamble, wrote review 13/12/2019

Quick stay

Hotel was very nice, the king suite was nice too.. bathroom, sitting room and bedroom was all clean.. The only problem we had was two dirty rags and towel was left hanging on the shower rod from the ... more

Owner Response
GM_Front_Desk, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Dear Terressa, Thank you for stopping in with us! It means the world to our team to hear that you had a pleasant and comfortable stay. We take pride in our cleanliness and we appreciate the compliments and the constructive insight you shared. Thank you for recognizing us as a great option! We look forward to serving you again here at Best Western Plus Rockville Hotel & Suites.