MY 2-day stay at BWP
15/05/2018 John C, Clintondale, NY, United States
When I read the other reviews, I had to wonder if I had stayed at the same facility. I stayed two nights, about a week ago. It took almost half an hour to check in. When I got to my room, there was no... more
When I read the other reviews, I had to wonder if I had stayed at the same facility. I stayed two nights, about a week ago. It took almost half an hour to check in. When I got to my room, there was no heat. I called the front desk, who sent up someone to check the (excessively loud, non-functioning) heating unit. No luck. He left, saying he was going to try to get another room for me. About a half an hour later, he returned and told me he had gotten me an upgrade to a suite. I packed up and headed off to my new suite, and discovered... Guess What... NO HEAT!!! By this time, I was too tired to fight, so I just went to bed.
Breakfast the next morning was the typical hot/cold buffet and was fine. The next morning, however, I arrived an hour after breakfast had started and found nuked bacon, burnt, dried scrambled eggs and refrigerator-cold sausages. Yummm. I opted for an overripe banana and a small yogurt.
My suggestion: next time you are in Rockville, check out alternative lodging. less
HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We work very hard to provide superior customer care to all of our guests, we apologize if that was not your experience. Please know that we are using your feedback to ensure that you and our future guests have a great stay with us. Please stay with us again.