Best Western Plus Rockville Hotel & Suites

The Best Western Plus was recommended for a brief business stay because it was close to the destination and I was told it provides a shuttle service within a 5-mile radius. No, my first experience was the intellectually challenged front-desk staff when asking about the shuttle service. "Our shuttle is broken down. We only provide shuttle transport to the Metro station". I encountered these intellectually challenging responses several times from front desk staff during my stay. The breakfast quality (and choice) was significantly poorer than in comparable hotel chains. And while the room was up to standard (size, cleanliness), the air conditioning was deafening (see picture). Impossible to sleep with A/C on. Response front desk: "yes, some rooms have an A/C that is louder". Neither helpful not competent. So overall, this stay counts among my "not to be repeated" exercises. Now I'm curious to see how many positive reviews will be posted "all of a sudden" after this authentic review goes online. less

I was terrified to stay at this hotel, based on all the poor recent reviews. I stayed in a room on the 7th floor which, noise aside (beside the elevators) was just fine. Clean, updated, no cockroaches, a comfortable temperature. Did you know if you put the shower curtain inside the tub, it doesn’t spray everywhere? Geeze. Some people. Was it the ritz? No. Was the breakfast very good? Not really. Was it inexpensive and clean with friendly staff and comfortable beds? You bet. less

The condition that this hotel is in is absolutely disgusting! The rooms are very old and outdated. They are also very dirty. In addition, when my Dad and I were driving to this hotel, there wasn't a clear sign posted on the road with the name of the hotel. They were also doing some work on the parking lot when we were there, which was an inconvenience. The breakfast buffet was also not good. My Dad and I were staying in Rockville while we were going to an event in Washington D.C. and we wanted to save some money by staying outside of Washington D.C. However, I must say I don't recommend this hotel. less

You can put as much lipstick on a pig as you want and it’s not going to change the fact that it’s still a pig. We came with a sports team and will never stay here again. They attempted to make this hotel look like they recently updated everything and at first glance you believe it. Then every few minutes you see more evidence that this place is falling apart and very dirty. In our bathroom the smell of mold was overwhelming. The floor and baseboard were disgusting, the towel rack was rusty, wallpaper peeling off the walls, bad wallpaper patch jobs and the ceiling looked like it had been cut open numerous times. Overall the room was very dirty. We didn’t have any towels. I called the front desk numerous times. No one answered the phone. Our room on the 6th floor was so hot we couldn’t get comfortable. The thermostat was old and useless. Our friends on the 4th floor had no heat and froze. The clerk who checked us in seemed to be new and poorly trained for a number of reasons. He also sold two rooms while we waited to check in. We had other families from our team show up later to be told they couldn’t honor their reservation (that they’ve had for months) because they didn’t have any rooms left. The clerk kept trying to call a supervisor but no one was answering. This establishment has clearly avoided making much needed repairs, doesn’t train their staff well and is very dirty. Avoid it! less

This was our second stay at the Rockville MD BW. We returned becaused we just loved the place. It has all the amenities you would expect from a 5 star hotel plus it is conveniently located on I-270. We were in town for the baptism of our grandson at St. Raphael's which is just one exit south on I-270. Only ten minutes away for this who wish to attend Mass on the weekend. less