Best Hotel in Rockville, Maryland
18/11/2018 lindun104, Kutztown
The Best Western in Rockville is clean and comfortable. We got to know Ebra, Loza, and Julio by name, but all the employees are very helpful and friendly. They have fantastic shuttle service to the ... more
The Best Western in Rockville is clean and comfortable. We got to know Ebra, Loza, and Julio by name, but all the employees are very helpful and friendly. They have fantastic shuttle service to the Metro and to Rockville Town Center. It runs every hour on the hour from the hotel and is on demand for the return trip. The breakfast is far superior to that of any other hotel/motel, IMO. We didn't need to stop for lunch in the city. Minor complaint: The silverware was NOT placed at the buffet with the handles up. This is not very sanitary, IMO. Can this please be remedied before we return again in the spring? Also, can you please use real eggs again like you did the last time we stayed? On the weekdays while we were there the eggs were not as good. I thought that they might be Egg Beaters. The eggs on Saturday were better, and I thought that they were real eggs. The last time we were at the hotel, the eggs were the best I had ever tasted. Will we be back in the spring? Yes, we will stay there again when we are in the DC area. less
HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We are happy to know that our wonderful staff provided superior customer care. Thank you for letting you know how we can improve. We will work hard to implement the changes. Thank you for your loyalty. We look forward to welcoming you again.