Dumpy Best Western Plus Rockville, MD
08/08/2018 Rita W, castle pines, colorado
My Husband and I stayed at this hotel for 2 nights in August. We had previously stayed there for 2 nights in July 2014 and the rooms have been on a downhill slide for sure. There was construction ever... more
My Husband and I stayed at this hotel for 2 nights in August. We had previously stayed there for 2 nights in July 2014 and the rooms have been on a downhill slide for sure. There was construction everywhere of offices around hotel, hotel did not have any entrance or exit markings to register. The hotel receptionist was polite and friendly upon our arrival and the lobby was attractive. However upon entering our room that was another story. The wallpaper was peeling, the sheets did not fit, the microwave was old and was difficult to operate, the pillows were small and completely old and lumpy, the bathroom faucet was crooked and falling off the tub, the mirror above the sink was chipped. Basically the room needed complete renovations and was many years overdue. This room should not be allowed in a Best Western Plus and my husband agreed that we stayed in a dumpy hotel. We had stayed in a beautiful Best Western Plus in Henderson, NV in May and we would have been happy if this one was 1/10th as nice. NEEDS COMPLETE RENOVATION less
HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
We called the phone number we have on file for you and left a voice message.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Please consider staying with us again so that we can have another chance to provide you with superior service.