Worst Best Western I've ever stayed at so far!
02/06/2017 charlenebF2652SL, Sacramento, California
The staff were rude, unprofessional and unfriendly. The room smelled horrible, the floors were filthy and the maids never changed the sheets after 3 nights; even though I requested clean sheets each ... more
The staff were rude, unprofessional and unfriendly. The room smelled horrible, the floors were filthy and the maids never changed the sheets after 3 nights; even though I requested clean sheets each day. They told me they didn't even have 1 clean sheet to give me to use over the top of the dirty sheets. The electrical outlets didn't work in the bathroom and they told me they would fix them & they didn't. This made it tougher to get ready on time in the morning for my appointment. The smoke alarm in my room was covered with a shower cap and the room smelled disgusting. When I told the front staff this they shrugged their shoulders and did nothing about it. The pool was closed for the first 2 days even though I was told at the time of booking that it would be open. The traffic noise was terrible all day and night and the parking garage below was unacceptable. The clearance was so low that we hit our heads and the trunk hit the ceiling when we tried to load and unload the car. Overall the hotel was dirty, the breakfast was worse than crappy fast food and the staff were unprofessional at the least. I would never stay here again. less
BW_Mgr15, Manager at Best Western Plus Riviera, responded to this review
I want to deeply apologize for the multiple inconveniences you experienced throughout your stay as this is not a typical experience for our guests. I would love the opportunity to remedy your experience with a much more inspiring one and have privately messaged you.
Jennifer Garivay, General Manager