Does not look much like the pictures
13/06/2018 Paula W, London, United Kingdom
As other reviewers have already pointed out, this is more a motel than a hotel. When you open the door to your pretty small room, you are greeted by the sight of earplugs on the bedside table (because... more
As other reviewers have already pointed out, this is more a motel than a hotel. When you open the door to your pretty small room, you are greeted by the sight of earplugs on the bedside table (because the motel/hotel is so close to the roadside).
Despite the warm weather I did not see anyone use the pool while I was there - likely because it is just too close to the major highway. The room was clean enough and the bathroom OK, but it felt like a sixty dollar motel, not a $250+ a night hotel (what I was actually paying). Breakfast was awful (again, OK at $60 a night, less so for $250+). The guy at reception was nice, but the whole feel of the place, at that price, is wrong. less
BW_Mgr15, General Manager at Best Western Plus Riviera, responded to this review
Hi Paula W, I am sorry we missed the mark and did not meet your expectations as we strive to provide an inspiring experience with our friendly, caring staff and comfortable accommodations. Indeed, while we are located on El Camino Real, a major street, and in a prime location next to Stanford University, we do want our guests to enjoy a restful night's sleep therefore we place earplugs in our guestrooms. In addition, we The Best Western Plus Riviera offer a complimentary hot breakfast, wi-fi, parking, and our room rates are competitive for our immediate area and Silicon Valley.
Wishing safe travels,
Jennifer Garivay, General Manager