Polar Express 2019
Let me preface this by saying I am one of those "I don't write reviews" guys. However, I feel obligated to pass along my experience to others.....My wife and I first stayed here in Summer of 2013. L... more
Let me preface this by saying I am one of those "I don't write reviews" guys. However, I feel obligated to pass along my experience to others.....My wife and I first stayed here in Summer of 2013. Loved this place. We made a pledge to come back again for a date weekend.
Fast forward 6 yrs and two kids later. Our first trip back, sadly not for a date weekend but The Polar Express.
This place hasn't changed, and that's a good thing! Very nice exterior grounds. Famous deck w/ rocking chairs overlooking the river. Fire pit and heated lamps for enjoying the evenings by the river. Inside, the lobby, at the time, was wonderfully decorated for Christmas complete w/ train circling overhead on 2nd floor. Front desk personnel were cordial and friendly. Rooms were clean and roomy enough for a pack-n-play w/ plenty of walking room.
Continental breakfast as always was a nice touch. Waffle AND pancake maker.
Here is where the hotel staff took it up a notch. The day we left it was pouring rain. Pouring. About 30 mins after we left, phone rings and its the front desk informing us we left our ipad in the room. I am in no mood to backtrack 30 mins on these roads to get this thing. I was ready to write it off. My last thought was to greedily ask if they'd mail it to us. Josh, was working front desk said "of course". Really?? Sure enough a week later the ipad arrives. I swore I'd write a review once I got it back. So here it is. Still our secret slice of heaven. less
James G, Manager at Best Western Plus River Escape Inn & Suites Sylva Cherokee Area, responded to this review
Thank you so much for staying with us again at the River Escape and for your kind words! I'm glad you had a great time and we look forward to visiting with you again on your next stay. The river is calling!