Start serving breakfast again!
If you are only going to provide a piece of fruit, granola bar, and pop tart for breakfast then you need to start giving discounts on the room rate. If you are unable to have the usual buffet breakfas... more
If you are only going to provide a piece of fruit, granola bar, and pop tart for breakfast then you need to start giving discounts on the room rate. If you are unable to have the usual buffet breakfast, then at least provide some decent pre-packaged breakfast foods such as, muffins, breakfast sandwiches, yogurt, etc.
We love the hotel and the beautiful river but it’s really not fair to pay over $260 dollars for one night and then receive a $2 “breakfast”. If you can’t provide it right now, then start giving discounts on the rooms especially to your return guests! less
James Grissom, General Manager at Best Western Plus River Escape Inn & Suites Sylva Cherokee Area, responded to this review
Thank you for reviewing us regarding your recent stay at our property.
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 828-586-6060.