Best Western Plus Rio Grande Inn

We were passing through on our way to San Diego. Spent the day in the city and had a great night of sleep at the hotel. It was in good condition, the staff was friendly and the check in and out process was easy. Breakfast was also pretty tasty. less

Everyone was so helpful and kind. Clean room and the breakfast was very good. Good location too, very safe. The front desk is super helpful and truly went above and beyond to help us with everything. I’d stay again. less

One of my favorite Best Westerns! Great location right off highway and close to Old Town. Room was clean and comfortable. Didn’t feel outdated, like other reviews have mentioned. Staff was incredibly friendly and helpful, even microwaving my leftovers that I’d brought back from lunch! We were given vouchers to use at the on-site restaurant for breakfast, which was really convenient (and the food was very good). We had originally planned to stay only one night but extended our stay for two more nights since it turned out to be such a great home base for our activities in the area, and I was sorry to leave. You can’t go wrong staying here! less

I made two reservations for this location since our travel was going to/from Las Vegas, one reservation was NO problem, now my second reservation my family was turned away after a night of driving through storms in the dark and tired of driving, my family is not from this area, I am rewards member and stay at multiple BW in different cities, but this one is by far the worst!!! Front desk clerk claimed the manager had strict restrictions on accepting debit cards less

Pros: The room is clean, very clean. Super important. The food at the onsite restaurant is good and service good there too. The location is great if you want to walk to Old Town and eat/shop. It's right off the freeway and I didn't hear freeway noise. Cons: It's kind of scary looking, old and dated, needs updating inside and out. The AC is loud (I usually like the sound), I booked a King Pool View which was extra, see pic below (not what I was expecting) but apparently if you are facing "In" it's called pool view, the vending machines are either out of order, half empty or out of what you want but it doesn't say it's out of what you want. Elevators and hallways hot. Pillows too fluffy, bed too hard but did I mention the room was very clean! I should mention I'm on business and a small woman so the part about scary is just from experience traveling around the country and what I usually experience. I want to leave but I had to cancel my trip the day before arrival :-( less