For Reservations, request 1st or 2nd floor and check-in by 3:00 PM
22/05/2017 jlfouss, Cedar Park, Texas
I experienced a delay at my initial check-in at this good quality hotel; check-in time noted on the website is 3:00 PM, but our room (reserved a month in advance) was not ready until about 5:00 PM, an... more
I experienced a delay at my initial check-in at this good quality hotel; check-in time noted on the website is 3:00 PM, but our room (reserved a month in advance) was not ready until about 5:00 PM, and a room with King Bed (as requested on the reservation) was not available in a first-floor room. We had to accept a 2nd floor room to get a King Bed, and we had one very large and heavy suitcase to get up the stairway; help from the staff was offered, but we chose not to request help. The room had very good quality furnishings and the bed was great. At check-out I requested my reservation for 05/15/17 for our return trip back through Baton Rouge from vacation to the East included a request for a first-floor room. I assumed that the room would be available by 3:00 PM at the normal check-in time because of the difficulty I had for the stay I was checking out for. The room was ready at 3:00 PM for check-in and on the first-floor when we returned on 05/15/2017. It was an excellent quality room and located near our parking space. A much more satisfied stay, and thus I recommend this hotel. less
19068, General Manager at Best Western Plus Richmond Inn & Suites-Baton Rouge, responded to this review
Thank you for taking the time to leave feedback about your recent stay with us. I am pleased to hear that you enjoyed the experience in our spacious and clean room and we appreciate your repeat business on your return trip. I am sorry that we did not have the room ready on time and that we did not have a first floor room available on your first visit, but I am pleased to hear that we had everything ready for you on the second trip. We hope to see you back again the next time you are traveling to the Baton Rouge area. Safe travels.