I stayed here from 6/14/18 until today 6/17/18.
Never stayed a Best Western before, will not be staying at one again! I booked this hotel /because/ of the great reviews compared to everywhere else in the area. Still a little confused about that rating, honestly.
The area this hotel is in itself looks a little run down-- not a great view, if that matters to you. Also, there is a median strip in the middle of the road, which leads to you having to do a lot of u-turns JUST to get to the location. Construction of another hotel nearby as well.
When we first checked in, the person that greeted us barely even looked at us and recited lines at us like she couldn't care less about it. Told us the wifi password was on our card, but didn't tell us how to sign in (hint: ask her for the username and password instead of pressing the get free account button-- you won't be locked out for an ENTIRE NIGHT).
Went upstairs and entered our room. Beds aren't really that soft and are a little on the small side for Queens, which is what we ordered. Pillows are small, too. Rooms are very humid unless you're constantly using the fan/air conditioner, which is really noisy.
Right away, I noticed that our bathroom door didn't lock, despite having a lock. The bathroom fan hardly works, so you're steaming up the area quickly and there was mold near the top of the shower. Do not use their soap/shampoo/conditioner-- it will dry you out! Their shower water is also really awful-- it made my hair feel so tough, almost like I was bleaching it!
Not many channel options and the HBO comes in fuzzy. Have to ask about everything, tbh, which is inconvenient.
Everything was overpriced! There's a resort fee to begin with, despite their amenities being lackluster. Their free breakfast was absolutely awful. Their omelets tasted like literal plastic. The only good thing about it was the person serving the buffet and the coffee, which was always fresh, morning to night. We ate breakfast that first morning and didn't go back yesterday or this morning. They have "convenience" items in the room-- which were a whopping $4-6 per item! Advertises 24 hour icecream in the lobby, but neglects to the tell the prices for that-- also $4-6 dollars for a BAR or a pint. (You're better off just going to the store.) The drink machines were also conveniently broken on my floor AND in the lobby area, but at least the ice machine worked on my floor. Laundry is $2 per machine, coins only. Their bedside candy is some tootsie rolls. Definitely missing amenities from what the website lists. (No starbucks bar, no cocktail lounge, no foosball, etc.)
The pool is very tiny. Only goes to about 5ft. 2in in depth, and is circular. There's a 20 person max, but I doubt anyone would even be able to move if 20 people were actually in the pool. They have a hot tub, but I skipped it as it started to storm outside and the lights flickered when lightning struck. (Windows also leaked onto the air conditioning when it stormed-- thought that was really unsafe.) The pool room is chilly, but the pool water is very warm. I could also smell the pool from my room on the third floor.
Also used the gym, but some of the machines are outdated (and made a LOT of noise when using them) and the room is so hot, it's hard to breathe. Make sure the light isn't on automatic or it'll cut off mid-exercise.
The ONLY upside to this hotel was the cleanliness of the rooms. The maids did an excellent job at cleaning and not even disturbing anything we'd had in there. Besides the mold in the bathroom (and some leftover hair in our towels) everything was spotless. It's a pet friendly hotel, but I think they keep the rooms separate. Did not smell like smoke, thankfully.
It's about 30 minutes from most places.
Also was not told about how our room keys would deactivate if put near a credit/debit card or cell phone, which was apparently what happened when we were locked out the second day around. Inconveniently, when our arms were full of our dinner. Funny, as we put one of the cards by our phone later and didn't seem to have an issue.
For this price, I feel like you could do a lot better. I've personally stayed at a lot better for this price and left satisfied. Definitely not the case here. less
BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Greetings from the Best Western Plus Richmond Hill.
We have noticed your lengthy feedback and regret for all the inconvenience.
Your reviews are important to us.
We shall check, investigate and take corrective steps on priority.
Customer satisfaction is important to us.
Please do visit us again.
Heather Spice Management.