Best Western Plus Richmond Hill Inn

We love staying at the Best Western, the one in Richmond Hill is especially clean, staff is very helpful and friendly. Breakfast is excellent, there is a large variety to choose from and it is always replenished. If you need a tray to carry your food to your room it was given to you. The girl that took care of the breakfast area was also very friendly and helpful. When we travel we look forward to staying in Richmond Hill. less

If you have a pet and really have no qualms at all of ruining the environment for those who are 1. Allergic 2. Concerned about fleas 3. Unable to get out of the way quickly enough when 2 dogs face off to fight- then this is definitely your go-to place as two floors out of three are pet friendly. As an animal lover who may one day want to travel with my pet I understand the desire to have a travel companion. However, any hotel that prioritizes animal habitat over human habitat is doing a disservice to its average client who is not traveling with an animal. I exited the elevator in the middle of a dog fight and wondered how soon it will be before hotels get the message that dogs need to be muzzled in order to prevent incidents that end badly . This hotel appears to be new and shiny. However, it has its issues-animal prioritization being only one of them. Jasmine, at the desk when I entered the lobby to register was as disinterested in my arrival as it was possible to be. She didn't look up, smile or explain anything. Inside the guest room the Internet was not working. A representative had to reset it. Apparently the entire hotel had been without service. The room was clean and bright and the bathroom was large. Unfortunately, the porcelain throne was so ridiculously low to the floor it was begging for a night time visitor to miss it completely. Over 50's might need a hand dismounting. The air conditioner did not shut off on its own. The refrigerator's compressor constantly cycled and groaned loudly all night. The bedding was comfortable. This hotel served a pre-Covid style breakfast which was a plus in this time of paper bag offerings. Rooms at the rear of the hotel face a lawn and trees. less

I was pleasantly surprised to see how nice this hotel was seeing that it is pet friendly. Everything was clean and smelled clean and fresh. I will be staying here with my dog on our future trips to the beach as it is the halfway mark. So glad I found this hotel for us. less

This Best Western Plus was just what we needed for our travels. Really nice hotel, great service, clean and comfortable. We plan to keep this hotel on our list of stopovers on our travels. Absolutely worth your consideration! Pet friendly too! less

Hotel was clean and comfortable, and staff was friendly and helpful. I felt very welcomed. And after a 10 hour drive, the 30 minutes I spent in their jacuzzi made me VERY happy! I highly recommend this hotel. less