Best Western Plus Richmond Hill Inn

We stayed one night on our trip Florida from North Carolina. The hotel is conveniently located off I-95 and easy to find. The rooms were clean and the breakfast was well stocked. Staff was also friendly. It’s a great place to stay for the price and quality of the hotel. My only complaint is the beds could have been a little softer, but that’s my personal preference. less

I made a room reservation via cell phone a couple hours prior to arrival. My 1st try was met with an error message that my reservation did not go through (bookiing.com) I tried again only directly through the hotel. My reservation went through. An hour later my email showed TWO room reservation confirmations. I contacted booking.com to cancel one reservation but they could not do it. Upon our arrival to the hotel at 5:30 pm, a young girl at the front desk said the manager left for the weekend...that he was the only one that could cancel a room reservation. Obviously, I did not need 2 rooms and all this hotel wanted was for me to pay twice. We were willing to stay if one of the room reservations was cancelled. My husband and I walked out. I immediately disputed both room reservation charges to my credit card company. A lesson learned how inflexible this hotel truly is...grab the credit card first before ditching the customer. We will never stay at a Best Western again. less

Rooms are very nice and refreshing, no odors. Staff was polite and helpful. Breakfast was very very nice, good selection and staff very attentive when items started running low. Close to 95 and some nice places to eat within a mile. less

Very good for stopover. Super friendly staff, even at Breakfast area. Very Clean. One of the best Best Western I have been. Clean pool and spa Area. Good Food around. I complain Dennys. Will come back again. less

Worst hotel ever for customer service. I booked a standard room for my family of 4, hotel put me in a 1 bedroom room. They had 2 bed rooms available but wanted to charge me an extra $25 per night to switch. I have never had this problem with holiday inn express or baymont by Wyndham. I spent an hour with customer service only to be told they couldn't do anything. Carol at the front counter was rude. The couch bed is in front of the air conditioning and when we called the front desk to get it opened, carol told us it can't be opened in a king size room. They also told us they don't have adjoining rooms, they do. Do not waste your time or money with this hotel chain. No one was willing to help. Customer service said they would have someone call me, nothing as of 5 hours later. less