Best Western Plus Richmond Hill Inn

Stayed at best western plus a few times in the past year, however found this last visit this month to be disappointing. We arrived around 4pm after a long drive and on check in, found the front desk clerk (I believe her name was Mallory) to be most unfriendly. She barely looked at me, recited the rules and regs like a robot, and made me feel like I was bothering her by checking in. Our room was 211 on the second floor, a non smoking room, but with a cigarette burn on the window sheer. The bathroom shower curtain was moldy, and there was pieces of long hair on the floor in front of the sink and tub. The motel is showing signs of age (chipped paint, splitting grout etc) which I have no problem with, however reasonably pleasant staff and a clean room are a must. On a better note, the day time desk clerk Caitlin was wonderful, the bed was comfy, there was a great variety of tasty breakfast items available, and our puppy loved the dog bones she got ! less

We love to stay at this Best Western since it is always clean and they allow dogs. This time was special because I drove from Florida to South Carolina to pick up a new Ski Boat. I knew the resort had one spot along side the hotel to park a boat. The hotel has a very safe parking lot. Hint: Ask them for the local pizza place that delivers and you won't be disappointed. less

Let me start by saying my husband and I just adopted a puppy from a shelter so we are new to looking for pet friendly hotels and we are a little choosy already so we thought we would have to sacrifice our comfort for our new addition to our family. However, when we checked in at this particular best western which is pet friendly we found the hotel was very clean, smelled good (very important to me),the room was clean and very nice, the staff was very accommodating and they had a designated pet area in the back if the hotel. We did have a small problem but it was addressed instantly and professionally. The staff was very accommodating and friendly. I will definitely make this one of our stops on our trips back and forth from Ohio to Florida. Thank you Nat for your kind hospitality and professionalism you showed towards our family. 😊 less

Fairly clean but felt old and in need of updating. Day staff great. Evening person not very friendly- maybe a bad day. Breakfast was a good selection. Very convenient location when traveling. Hopefully updating is on their schedule soon. less

Loved the salt and mineral pool and hot tub! We cannot wait to return. Also a close proximity to Historic Savannah, Georgia. Very clean, comfortable rooms, close to I-95 freeway. We felt renewed and great. less