Best Western Plus Richmond Hill Inn

Our room was very clean and comfortable. Location is Interstate easy on/off. All of the usual amenities -- wi-fi, breakfast, etc -- were efficiently delivered. Check-in and check-out was fast and efficient. Cost was reasonable. Can't think of anything more to expect from a road-trip motel. less

This was a clean and comfortable hotel in a safe location for our stop on the way south. Good breakfast, clean rooms, updated decor, comfortable beds, and quiet rooms. Will stay again in the future. It allows pets with a fee and offers police or military discount prices. It’s not the least expensive place but if you’re looking for a nicer place at a decent price this is a good place to stay. less

After checking out and given a receipt with a $0 balance, noticed credit card charge of $152 from hotel the day before even though it was paid in full with travel site. Called hotel and was informed that it was for “damaged towels”, understand that yes we have dyed hair that bleeds slightly and has always washed out without any issue (slight bleeding is normal with do it yourself dye, since that is our budget. Shampoo interacts with the dye and pulls it off of hair, so slightly bleeding. Since shampoo is able to strip off color, detergent can wash it out of towel.) Called hotel and questioned charge, however none of the staff could find where it was even charged. As they too saw it was no additional charges, so asked for a manager. Initially refused to further speak on issue and just stated damaged towels, $152 worth of towels for 2 people?? Asked to speak with manager and was constantly directed to reservation line, every attempt calling hotel resulted in transfer to reservations. When directly requesting a manager, was always told none available. Finally had contact with the GM (Alicia) and she very rudely said that due to towel damage, card is charged. Asked how did you know of towel damage prior to checkout since the room was not cleaned throughout stay? Asked for proof of damage and nothing, especially since credit card is showing charge prior to check out yet check out receipt has no balance. Asked why charged on credit card before checking out yet receipt given stated no balance upon leaving? Asked what exactly is damaged? As was there an attempt to wash and it wouldn’t come out? Ok maybe could understand the charge, however most important issue was charge occurred BEFORE we left hotel and room had never been cleaned so they had no knowledge of “damaged towels” until after checking out. Not one employee can find the charge in the computer system, on the GM (Alicia) has knowledge of the charge and refuses to state anything more than damaged towels. Thanks to constant dodging when called, I vow to never stay at any Best Western (also will make sure my friends and family are aware of this behavior from BW) as this is absolutely insane and very unprofessional to avoid customers and make charges without proof. Informed Alicia that reviews will be posted on every site possible and it didn’t seem to bother her in the slightest ... so thank you GM Alicia for letting me know exactly how you run your hotel, how you are willing to avoid and disrespect your customers and I will be sure to never step foot on any BW ever again. less

I was recently traveling with my boyfriend for a spring break trip. The first night was fine, and when he and I returned back from a day in Savannah we realized the room hadn't been cleaned. We figured it could have been a fluke occurrence, but we stayed there six nights and the only days our room was cleaned was the day we checked in and the day we checked out. I, on multiple occasions, had to go to the front desk and ask for more towels and additionally I asked the front desk manager to leave a note to make sure our room was cleaned the next day, but to no avail. The towels that we had sat in the bathroom for days. I was highly disappointed. I have stayed with Best Western before and had great service but the service in this particular hotel was more than unsatisfactory. In addition, once my boyfriend and I had checked out, he received a charge on his credit card for over $100 that was never put in the receipt. On our drive home, he repeatedly called the hotel to ask about the charge but the manager continued to avoid his calls until we finally found out after about 6 or 7 back and forth phone calls that he was being charged for damages to the room and then it took another 2-3 call to figure out what the damages were. It turns out that we were being charged for damages to towels. I color my hair and know it occasionally will bleed, however, just washing the towels and using bleach will get any color out as it is only semi-permanent. However, the hotel had stated that they could not get the stains out at all and also they had disposed of the towels and charged the card without putting it anywhere in writing. I can't imagine I'm the only one who colors their hair and visits that hotel. I would recommend anyone who colors their hair and is prone to bleeding either bringing enough towels to be okay with not having your room tidied for a few days or to do your best not to shower. less

What a great place that has been renovated. There are still more updates down the road but this is a real surprise. The staff are awesome, the morning breakfast is really great and the place is clean and nice. Cookies are served nightly at 6 pm and nachos are served nightly at 6:30 pm. Hot coffee and tea is available 24/7. There is a small indoor pool and hot tub that is nice and a fitness center. Both need updating and that will occur later on. The lobby area is small but really nice and cozy. Everyone we encountered were very polite and helpful. Many guests had their dogs with them and there was lots of room to walk their pets. The only complaint we had was the people who smoke close to the entrance. There are other places to smoke but people will smoke where they can get away with it. less