Best Western Plus Richmond Hill Inn

I have stayed at this hotel twice. It is well located and easy to reach. Room was spacious and quiet. There is great areas to walk a dog. The breakfast selections were numerous and well stocked. Evening cookies along with salsa and chips were a nice surprise. Will definitely stay here again. less

We hadn't been to this location for almost 2 years and remembered our previous excellent stays. The hotel has been updated, at least our room was, and was very nicely appointed. Sleeping quarters, a king , was superb and much appreciated after a very long day on road. Arrived at almost 10Pm and our room was waiting for us at the agreed to AARP rate of 99. Very accommodating staff at the breakfast bar kept the food items fresh and well stocked. This hotel continues to provide excellent resting spot off of 95 and I continue to recommend it highly. less

The check in & out staff has Horrible customer service, were not friendly at all. There were Flying Roaches in our room, have a video of the horrible experience. Best Western displayed false advertisement, no fresh baked cookies. Dogs were everywhere in the Hotel. We asked for non smoking rooms, it smelled like Phillip Morris cigarette factory! The worst complaint we have about the Hotel was when we woke up the next morning to find that their white cat had destroyed our motorcycle! The cat tore our motorcycle seats up, cat hair all on our bike, holes everywhere in our seats, scratches on the motorcycle. We advised the clerk who told us, yes they do have a white cat that stays in the front all day. Then she told us they are not liable for damaged property, but she took pictures to show her Manager. She was very rude about the situation. We put a cover on our motorcycle before turning in because of the rain, we expected to have a good experience and a restful stay here at the Best Western which were not the case! I will never stay here or refer this Hotel to anyone! Especially with flying roaches. She advised us that she would have maintenance spray. I have a video of both disasters! I am very upset and disappointed! Then try to be sarcastic and tell us to call the police and have him take a report but he would not be able to arrest a cat. The joke is on you, not funny at all! less

The Best Western, Richmond Hill is an excellent location to stay when traveling on interstate 95. The rooms are very clean and spacious. The staff is very friendly. Breakfast is fair as the preremade food isn't very enjoyable. For the low price, I think it's a good deal especially if you are just passing through. less

The hotel offered the perfect rest for weary travelers. All aspects of the facility exceeded my expectations. The complimentary lemonade and nachos were a welcoming surprise upon check in. The hotel also had complimentary car air fresheners for your continued travels available at breakfast. I highly recommend this place. less