Best Western Plus Richmond Hill Inn

We booked this hotel through a third party site. The hotel listed as amenities, choice of room type, that the hotel was a non-smoking property. After booking and paying for the room, I called the front desk to ensure we could get two beds. Carol, the front desk clerk assured us that the hotel was a non-smoking hotel and that the only rooms left were with two beds. She then asked the name on my reservation. At that point, she informed me that the room selected for us was a smoking room with one bed. I chuckled, restating to Carol that she herself, as well as Priceline’s advertisement both listed the property as non-smoking. She said it would not be a problem, although she isn’t supposed to, she would upgrade my room for $20. I told her no thank you. Upon check in, I visited the room, located on the second floor, a floor that had the dank musty smell of the smoking hotel this place truly is. The best part is that they charge a higher rate for a smoking room, unless you don’t want one. It’s as old a game as three card monte. I paid the $20 extortion fee. I will not stay again in a Best Western Plus after that experience. Priceline was of no help whatsoever, saying the hotel refused to change or refund the charge. The hotel claimed that Priceline booked a smoking room. The hotel’s stats, just to prove their commitment to extortion, the hotel had 60 rooms, 4 of which are designated smoking. They had 17 rooms available at midnight when I checked in. This was a clear revenue grab. So much for southern hospitality. My credit card promptly refunded the $20 charge upon proof of the false advertisement. Just a sad example of the scummy privately owned hotels lack of service. Next stop, booking a hotel through Trivago, hopefully with a customer Service team that can make a difference. For reference, this is my first ever compliant in hundreds of hotel stays. less

Perfect. Nothing fancy. But friendly, quiet, clean, good breakfast and cheap while waiting on our flight. Great place. 1.5 mile from terminal. Plenty of eats nearby, some you can walk too. Very limited shuttle. less

My wife, two kids, and I stayed here for 4 nights at the end of June and loved it. The staff was very friendly and was even able to accommodate us with a room on the 1st floor because of my daughters issues with elevators. Their rooms were clean and the breakfast was excellent. Kat was the employee in the kitchen who made the biggest impression on me and my family with her friendly personality. The only slight issue we had was that the refrigerator in the room froze our drinks. I mentioned this to the front desk on our 3rd day (my wife and I both looked for the controls to lower it and didn't see one) but no one adjusted it by the time we checked-out. Also, housekeeping did a great job straightening the room after the first night but kept doing less and less the longer we were there. They would replace towels but didn't always make the beds. Overall, those are small issues compared to the overall great stay we had while visiting family who lives locally. less

I stayed here from 6/14/18 until today 6/17/18. Never stayed a Best Western before, will not be staying at one again! I booked this hotel /because/ of the great reviews compared to everywhere else in the area. Still a little confused about that rating, honestly. The area this hotel is in itself looks a little run down-- not a great view, if that matters to you. Also, there is a median strip in the middle of the road, which leads to you having to do a lot of u-turns JUST to get to the location. Construction of another hotel nearby as well. When we first checked in, the person that greeted us barely even looked at us and recited lines at us like she couldn't care less about it. Told us the wifi password was on our card, but didn't tell us how to sign in (hint: ask her for the username and password instead of pressing the get free account button-- you won't be locked out for an ENTIRE NIGHT). Went upstairs and entered our room. Beds aren't really that soft and are a little on the small side for Queens, which is what we ordered. Pillows are small, too. Rooms are very humid unless you're constantly using the fan/air conditioner, which is really noisy. Right away, I noticed that our bathroom door didn't lock, despite having a lock. The bathroom fan hardly works, so you're steaming up the area quickly and there was mold near the top of the shower. Do not use their soap/shampoo/conditioner-- it will dry you out! Their shower water is also really awful-- it made my hair feel so tough, almost like I was bleaching it! Not many channel options and the HBO comes in fuzzy. Have to ask about everything, tbh, which is inconvenient. Everything was overpriced! There's a resort fee to begin with, despite their amenities being lackluster. Their free breakfast was absolutely awful. Their omelets tasted like literal plastic. The only good thing about it was the person serving the buffet and the coffee, which was always fresh, morning to night. We ate breakfast that first morning and didn't go back yesterday or this morning. They have "convenience" items in the room-- which were a whopping $4-6 per item! Advertises 24 hour icecream in the lobby, but neglects to the tell the prices for that-- also $4-6 dollars for a BAR or a pint. (You're better off just going to the store.) The drink machines were also conveniently broken on my floor AND in the lobby area, but at least the ice machine worked on my floor. Laundry is $2 per machine, coins only. Their bedside candy is some tootsie rolls. Definitely missing amenities from what the website lists. (No starbucks bar, no cocktail lounge, no foosball, etc.) The pool is very tiny. Only goes to about 5ft. 2in in depth, and is circular. There's a 20 person max, but I doubt anyone would even be able to move if 20 people were actually in the pool. They have a hot tub, but I skipped it as it started to storm outside and the lights flickered when lightning struck. (Windows also leaked onto the air conditioning when it stormed-- thought that was really unsafe.) The pool room is chilly, but the pool water is very warm. I could also smell the pool from my room on the third floor. Also used the gym, but some of the machines are outdated (and made a LOT of noise when using them) and the room is so hot, it's hard to breathe. Make sure the light isn't on automatic or it'll cut off mid-exercise. The ONLY upside to this hotel was the cleanliness of the rooms. The maids did an excellent job at cleaning and not even disturbing anything we'd had in there. Besides the mold in the bathroom (and some leftover hair in our towels) everything was spotless. It's a pet friendly hotel, but I think they keep the rooms separate. Did not smell like smoke, thankfully. It's about 30 minutes from most places. Also was not told about how our room keys would deactivate if put near a credit/debit card or cell phone, which was apparently what happened when we were locked out the second day around. Inconveniently, when our arms were full of our dinner. Funny, as we put one of the cards by our phone later and didn't seem to have an issue. For this price, I feel like you could do a lot better. I've personally stayed at a lot better for this price and left satisfied. Definitely not the case here. less

Stayed at this BWPlus and found it to be of the highest quality for cleanliness and friendliness. It is a little far out from Savannah but they lay a bus collection pick up and trolley tour. The bus pick up is free if you go on the trolley tour. The young lady looking after the reception (Caitlin) was remarkable to look after all the guests and phones as she was on her own. She deserves a medal for her calmness and handling off two lots of people booking in and two different phones being answered. My tip to BW management is to hold on to this valuable asset you have. Rooms great clean and fully loaded. TV remotes in new bags and a good hot breakfast. Hot drinks in reception 24/7 Keith C less