Worst hotel I have ever been to!!!
31/08/2018 jgbella114, Troy, Michigan
Worst hotel ever for customer service. I booked a standard room for my family of 4, hotel put me in a 1 bedroom room. They had 2 bed rooms available but wanted to charge me an extra $25 per night to ... more
Worst hotel ever for customer service. I booked a standard room for my family of 4, hotel put me in a 1 bedroom room. They had 2 bed rooms available but wanted to charge me an extra $25 per night to switch. I have never had this problem with holiday inn express or baymont by Wyndham. I spent an hour with customer service only to be told they couldn't do anything. Carol at the front counter was rude. The couch bed is in front of the air conditioning and when we called the front desk to get it opened, carol told us it can't be opened in a king size room. They also told us they don't have adjoining rooms, they do. Do not waste your time or money with this hotel chain. No one was willing to help. Customer service said they would have someone call me, nothing as of 5 hours later. less
BWPlusRichmondHillin, Heather Spice Management at Best Western Plus Richmond Hill Inn, responded to this review
Dear Valued Guest,
Thanks for your stay at the Best Western Plus Richmond Hill.
Our apologies for all the inconveniences you had due to several issues.
We are taking efforts to offer our guests a better stay, but somehow it has not worked for you.
Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time.
Hope to see you back,
Heather Spice Management