Best Western Plus Richmond Hill Inn

Checking in was very easy and I was early. The room was clean and the beds were comfy! We were invited to come to the lobby between 6:30 and 7:30 pm for free snacks. Ours was nachos and fresh baked cookies, which were amazing by the way. They have an indoor pool.The people were very nice and helpful. I was very happy with my experience here and I would stay here again. less

Nice place to stay, I recommend this hotel to everyone. It right off the interstate, the staff is friendly, bed was comfy, room was clean, breakfast was alright and it fit right into my business budget. less

Hotel was clean. Staff was very friendly and pleasant. Had no problems checking in with our dog. Pet fee of $20 was reasonable. However no place to eat around hotel that allowed pets. We walked to fast food place and brought food back to room. less

It all started because we arrived a short time before check in time, I had called the day before and was told it wouldn't be a problem if we arrived around 2. However I willas rudely told, I'm sure you know check in is at 3 your early, you can have a seat and wait your room is not ready yet. My thoughts are, Ok you know this how? You never asked my name or even looked at your computer. I'm only 45 minutes early and you have no clean rooms yet. When she finally decided to check us in I explained to her that we had two separate reservations one for that night and one for the next. Her answer was, we'll you'll have to check out and check back in tomorrow morning but I can't promise the same room or that your room will be available for you to check right back in. Seriously, I had called ahead and checked on that also because our plans had changed and we could leave early for our trip. Needless to say when the next shift came on I went and spoke to her and she fixed it so we would keep our room. The next evening we went downstairs for social hour which includes nachos and beverages. A few other couples also where waiting. Should have known when I saw it was the same lady from our check in working that there would be a problem. She decided to totally ignore the fact that we where all there and never bothered to put out the nachos or beverages and hid in the office. This one lady put the worst taste in my mouth for this entire hotel. I would highly suggest they consider getting rid of her. She is definitely not customer friendly. Thanks to her I will not be staying at this hotel again and will be contacting BW Nationwide about the Plus status. Something seriously needs to be done. less

I was extremely disappointed with my stay especially after the fact the reviews are overall quite good. The biggest problem I had was with customer service. The room A/C was having troubles and squirting out water and producing a musty mildew smell and things like that happen so I came down to the front desk asking for a new room and they told me there was no rooms available she showed zero concern or anything about what was going on in the room so I end up having to sleep with out any air conditioning and having a cough. The next morning I went to speak to a manager about it and when I was telling the front desk clerk before she got the manager she seems surprised about there was no rooms their excuse why I didn’t get a new room was there was no more king rooms but they had plenty of double queen rooms. My question is why was I not even offered one of those rooms? Again no real apology from the manager however they did expedite the cleaning another king room so I could move into it and that room was decent. less