Very clean and friendly staff
We were nervous about staying in a hotel in the middle of a pandemic, but we had an event to attend in the area that we could not miss. After booking I called to ask a few questions and the staff was ... more
We were nervous about staying in a hotel in the middle of a pandemic, but we had an event to attend in the area that we could not miss. After booking I called to ask a few questions and the staff was very accommodating. Each staff member that we encountered after we arrived was very friendly and helpful. In particular, we came in later one evening and the coffee dispensers in the lobby were empty. I asked a staff member named Bobbie Jo if more coffee would be available and she immediately made a fresh pot.
The rooms were very clean. I'm a bit of a neat freak and always bring antibacterial wipes when I stay at hotels, regardless of the current situation. We didn't feel worried about the room and were satisfied with the care taken to keep things looking great.
Even though there was no buffet type breakfast served, we were grateful for the Grab and Go bags each morning as a safe alternative.
Our room was next to a cute, small game room that held a foosball table and dart board. It was a great addition for our son to use.
The other thing I noticed, with it being a pet friendly hotel, there were several dogs staying with their owners while we stayed. We love pets, but didn't bring ours. There were never any odors or barking, and we'd feel comfortable bringing our pets in the future. less
BWPlusRichmondHillin, Hotel Manager at Best Western Plus Richmond Hill Inn, responded to this review
Thank you for your exceptional rating and review.
We are glad that you had a great stay and loved the staff service.
It is true that our staff put their heart completely into what they do for the guests and we are happy that they could win your trust. Sorry that we could not offer you the usual breakfast.
We thank you for your kind words once more and look forward eagerly to your next visit!