Best Western Plus Richmond Hill Inn

We are members of HIlton Honors and IHG, so we usually stay at Hampton or Holiday Inn hotels. This trip, we were looking at the reviews, and this Best Western Plus had higher ratings than the Hampton and Holiday Inn, in this area. We booked through Best Western and the price was 20 dollars less than through Booking, Expedia etc. This Best Western Plus sold us on the brand. We will definitely be looking for the Best Western Plus property in the future. The property was comparable to the more expensive Hampton and Holiday Inn. Very nice staff and super clean rooms and lobby. less

Room was great pool was great Slow checking me in. Had a great Time look forward to staying again Will be telling friends about how great this place is the room was big is the room was clean and it was very nice place to stay can't wait to stay there again less

Very nice Hotel. Clean, nice amenities, pet friendly, and great service. Not serving breakfast at this time (covid) but have the grab and go option. We have stayed here 3 times in the last 4 weeks, we recommend and will stay here again. less

We were nervous about staying in a hotel in the middle of a pandemic, but we had an event to attend in the area that we could not miss. After booking I called to ask a few questions and the staff was very accommodating. Each staff member that we encountered after we arrived was very friendly and helpful. In particular, we came in later one evening and the coffee dispensers in the lobby were empty. I asked a staff member named Bobbie Jo if more coffee would be available and she immediately made a fresh pot. The rooms were very clean. I'm a bit of a neat freak and always bring antibacterial wipes when I stay at hotels, regardless of the current situation. We didn't feel worried about the room and were satisfied with the care taken to keep things looking great. Even though there was no buffet type breakfast served, we were grateful for the Grab and Go bags each morning as a safe alternative. Our room was next to a cute, small game room that held a foosball table and dart board. It was a great addition for our son to use. The other thing I noticed, with it being a pet friendly hotel, there were several dogs staying with their owners while we stayed. We love pets, but didn't bring ours. There were never any odors or barking, and we'd feel comfortable bringing our pets in the future. less

Stopped here for 1 night. We needed a Pet Friendly Hotel and after reading reviews this fit our needs. Hotel and room were clean including the carpet (which is unusual in a hotel). Nice dog area out back, fitness room got the job done. Had a small pool and hot tub but didnt use. All in all a great hotel and stay. Only complaint is when I checked in didnt get the advertised BW member rate and had to go make reservation on the Hotel website to get this rate ? less