Horrible check in experience
Arrived after a Long day of driving and went up to room to finally relax and key did not work, went back downstairs to get it Re keyed, came back up and it didn’t work again, clerk came up and tried a... more
Arrived after a Long day of driving and went up to room to finally relax and key did not work, went back downstairs to get it Re keyed, came back up and it didn’t work again, clerk came up and tried and it did not work again, went back downstairs to get another key for a different room and FINALLY was able to get in to relax after 20+ minutes. Was very aggravated at this point in time and ended up not sleeping well that night. less
Hotel Manager, Other at Best Western Plus Richmond Hill Inn, responded to this review
Dear Guest,
We are distressed to see your comments.Your feedback is important to us.
Our apologies for the inconvenience.The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again,
Sincerely,
Hotel Manager.