Lots of good things but COVID improvements necessary
Very impressed with the hotel and the room. Super clean and when we checked in desk clerk was professional, friendly & wore a mask. Room was large, well appointed and very comfortable. Good place ... more
Very impressed with the hotel and the room. Super clean and when we checked in desk clerk was professional, friendly & wore a mask. Room was large, well appointed and very comfortable. Good place for our dog. Every guest we saw that night adhered to their guidelines. Breakfast choices very good as was coffee available all ay. Covid safety not so much in the morning. Sign limiting breakfast area to 5 was not done. Two men came in without masks and wouldn't put one one. Desk clerk wasn't even wearing a mask. This is not the time to let down your guard. Disappointing. less
Hotel Manager, Other at Best Western Plus Richmond Hill Inn, responded to this review
Thank you for your recent stay at our property.
It has been a great pleasure having you as our valued guest.
We are immensely grateful for your positive comments.
However we are concerned to see your comments about people inside the property not wearing masks.
This is critical and will be investigated.Our apologies for the inconvenience.
Strict actions will be taken to enforce the compliance of all Covid 19 related protocols.
You can be sure about a safe stay with us. Please visit us again.