Best Western Plus Richmond Hill Inn

We were nervous about staying in a hotel in the middle of a pandemic, but we had an event to attend in the area that we could not miss. After booking I called to ask a few questions and the staff was very accommodating. Each staff member that we encountered after we arrived was very friendly and helpful. In particular, we came in later one evening and the coffee dispensers in the lobby were empty. I asked a staff member named Bobbie Jo if more coffee would be available and she immediately made a fresh pot. The rooms were very clean. I'm a bit of a neat freak and always bring antibacterial wipes when I stay at hotels, regardless of the current situation. We didn't feel worried about the room and were satisfied with the care taken to keep things looking great. Even though there was no buffet type breakfast served, we were grateful for the Grab and Go bags each morning as a safe alternative. Our room was next to a cute, small game room that held a foosball table and dart board. It was a great addition for our son to use. The other thing I noticed, with it being a pet friendly hotel, there were several dogs staying with their owners while we stayed. We love pets, but didn't bring ours. There were never any odors or barking, and we'd feel comfortable bringing our pets in the future. less

Stopped here for 1 night. We needed a Pet Friendly Hotel and after reading reviews this fit our needs. Hotel and room were clean including the carpet (which is unusual in a hotel). Nice dog area out back, fitness room got the job done. Had a small pool and hot tub but didnt use. All in all a great hotel and stay. Only complaint is when I checked in didnt get the advertised BW member rate and had to go make reservation on the Hotel website to get this rate ? less

We stayed in a king bed room for one night. The hotel was easy to find & in a quiet location off of the main road. The room was large & very comfortable. The added touches were great, like the table/end table & the bed tray were both awesome for eating in the room. The towels were probably the best hotel towels I have ever had (very large & soft). The bed was okay, you could feel a ripple effect of each persons move & the pillows were somewhat small, but plentiful (there were four or five). I gave 4 put of 5 because of the check in & breakfast. Check in was polite, but pretty sterile. The breakfast was nothing but sugar. I anticipated the bagged breakfast from previous reviews & was good with a bagel & power bar. I got a honey bun, granola bar, apple & water. Besides the water it was just sugar & to be honest the coffee was not very good. I would however not hesitate to stay again just because of the cleanliness & price. less

I will be switching hotel to Best Western great hotel. Was staying in residence inn and Fairfield inn and they are going down hill, if Best Western allows dogs I will be using them all the time. During this pandemic, they had carafes of coffee and real cream in the lobby, and when we were checking out, they had to go bags, with a bagel, cream cheese, an orange, and a protein bar. Thank you Best Western for a wonderful night stay! Maryann less

Clean, friendly staff, good location. Felt comfortable with their handling of the pandemic guidelines. The bagged lunch contained a nice variety of food. Glad they didn't eliminate it entirely. We were initially leary of staying at a hotel but it was a good experience. less