Crappy room, clueless uncaring staff
10/04/2017 edwinr102, Virginia, United States
1st room had water dripping from the bathroom ceiling, which we realized in the middle of the night. Explained problem next day and asked for new room. Absolutely no apology, expression of concern, or... more
1st room had water dripping from the bathroom ceiling, which we realized in the middle of the night. Explained problem next day and asked for new room. Absolutely no apology, expression of concern, or hint of compensation offered by the staff, who clearly don't care at this hotel. New room one of the worst possible: right by the lobby so there's extra noise and food odor. We needed bedding for the sofabed. When it came there was no pillow or blanket. We pointed out the lack to the staff person who literally seemed stunned that anyone would want such things. We found an extra blanket in the closet (the staff was too dumb to suggest this) and eventually the staff person brought a pillow around claiming it was the only extra pillow they had (in the whole hotel?!). All this and I'm a Platinum member at Best Western, so they could at least pretend to care. Avoid this hotel. Poor service, staff clearly doesn't care, bad rooms. less
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review
On behalf of the hotel, please accept my apology concerning the water dripping from the ceiling, I have contacted our chief engineer and he is fixing the issue. It seems as if the room above you had an issue.
We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time.
Hope to see you again soon so that you can experience the improvement and enjoy your time with us in your next visit. Please feel free to contact me if you have any further questions or comments concerning your stay. Thank you
Sales and Operations Manager