Older property with an excellent location but not maintained to basic Best Western standards.
20/05/2018 janp120, Penn Valley, California
We are long time members of BW Rewards and try to stay at the brand when on road trips. This property was a big disappointment. We were given a room on the airport/sun side of the building. When we... more
We are long time members of BW Rewards and try to stay at the brand when on road trips. This property was a big disappointment. We were given a room on the airport/sun side of the building. When we walked in the window unit was wailing away trying to cool the small room. The desk called maintence and wanted us to wait while he attempted to fix what was obviously an ancient AC unit. After speaking with him, the front desk and the quality control housekeeper, we finally were put into an acceptable room. Price $119 for one night. I used a $100 Rewards Voucher & feel cheated. less
HotelAdminMrg, Director of Sales at Best Western Plus Richmond Airport Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
I want to sincerely apologize for this matter, and inform you that this unacceptable and will be handled accordingly. Again, I sincerely apologize for this matter.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.