Best Western Plus Revelstoke

We stayed two nights and were satisfied with our room. The room was very quiet, roomy and quite comfortable. Covid precautions were in place and guests were asked to wear masks while indoors. For some reason, the policy did not apply to the front desk staff. Photos of plated (included) breakfasts are included with this review. Toast and boiled eggs were also available, in addition to this. We appreciated that the breakfast was available until 10 am as we were vacationing. For some reason, juices and yoghurt were "serve yourself." This seemed odd as both involved high touch areas (buttons and handles). Free parking was ample. WiFi was very good. less

We stayed here cause there were nowhere to stay in the area. Masks were highly recommended during the time we stayed. Breakfast was ok with very few options, but we still very appreciative as we know it is hard for all business to operate. We didn't go into the pools cause we were unsure how much the pools were cleaned. Front desk customer service was ok. However, we do think they did their best helping every customer as much as they could. There was 0 phone customer service. When we needed help, the call just lead us to voicemail and no one followed up with us. We had to go downstairs to ask questions. One of the lamps did not work in our room, so the room ended up being darker than usual. No hot water boiler in the room to make anything. One big reason we gave 4 stars, room is clean and this is very important to us. less

Stayed two nights and thought the BW revelstoke was a really nice updated hotel. Both front desk and breakfast attendant were very helpful and hard working. The served breakfast (not buffet due to covid) was fast and convenient. Rooms are really spacious and clean. Rented the hotel bikes for the day and enjoyed the various baike paths around town. Overall very satisfied with the service and quality of our experience. less

Back at the hotel again after 2 years. Continues to be a great hotel in Revy. Spacious rooms, good breakfast — they serve it to you in the breakfast room now with Covid. Food was good —better than some we have had. Pools were open with restrictions on number of people in them. less

Clean, new-ish hotel, but the person at the front desk was very rude and condescending, telling me that we were giving him a hard time by asking for an AMA discount, cancelling the Expedia reservation and re-booking direct from the hotel to apply the AMA rate. He even said that he shouldn’t blame me if Expedia charges me, rather than explaining the Expedia policy in this situation. Adding insult to this situation, I walked into our bathroom and found the plastic cover for a razor in the toilet. less