i guess we had an ok stay
We stayed here cause there were nowhere to stay in the area. Masks were highly recommended during the time we stayed. Breakfast was ok with very few options, but we still very appreciative as we know ... more
We stayed here cause there were nowhere to stay in the area. Masks were highly recommended during the time we stayed. Breakfast was ok with very few options, but we still very appreciative as we know it is hard for all business to operate. We didn't go into the pools cause we were unsure how much the pools were cleaned.
Front desk customer service was ok. However, we do think they did their best helping every customer as much as they could.
There was 0 phone customer service. When we needed help, the call just lead us to voicemail and no one followed up with us. We had to go downstairs to ask questions.
One of the lamps did not work in our room, so the room ended up being darker than usual.
No hot water boiler in the room to make anything.
One big reason we gave 4 stars, room is clean and this is very important to us. less
Peter van Wylick, General Manager at Best Western Plus Revelstoke, responded to this review
Thank you for taking the time to provide us with some feedback, it is very valuable to us in order to overcome our shortcomings and provide better service to all of our customers. It is great to hear that you appreciate the cleanliness of our hotel. Our management team has addressed your comments on your voice message and the technical issues of your guest room, and we apologize for the inconvenience this has caused. We all are looking forward to your next visit. Regards,