Best Western Plus Regency Park Hotel

This hotel looked nice from the front and upon entering but it went downhill after that. First thing was there is NO BAR in the hotel, even though it is shown on the website as having one. Then after going to my room, my TV remote would not work and when I tried to call the front desk, I quickly found that the phone did not work. When I went to the front desk I told the attendant that it's kinda frustrating that I could not call to report a problem because the phone didn't work. She fixed the TV problem but was not able to fix the phone problem, so no phone for my weekend stay. Then I found 2 empty light sockets in bathroom where there should have been 4. Not burnt out bulbs, just no bulbs in the sockets. I again went to the front desk and was given 2 bulbs for ME to put in. One worked and the other did not so the next morning put the bad bulb on the counter for housekeeping to see and hopefully replace......you guessed it, it was NOT replaced. In addition, the garbage can was not emptied. That morning I reported the light bulb issue to the front desk and was told it would be taken care of during that day while I was out.......you guess it again, it was NOT. In addition, the shampoo dispenser in the shower was completely EMPTY on my last morning there, so again, another disappointment. Totally a bad experience for me and for the rate I was charged, I expected more. less

i wouldnt stay anywhere else in this area. the staff and hotel are the best i have experience this year and i cant wait to come back. the price is so good and it was such a great sleep i didnt want to leave less

I'm going to have to say that this is one of my worst Best Western stays. I had submitted my reservation on line and requested a top floor. Front counter staff began to give me a room, on the first floor. I aked if there wasn't anything open on the top? Yes, there was & she didn't see that request. BUT, here's some serious issues. The white bedspread had two brown marks on it and one brown mark on the bathroom wall. That's just wrong. There were two towels and one hand towel and one coffee cup. My husband cleaned the mark on the wall. I went down and told the 'manager' .. afer I was able to have him remove his ear buds that I needed hand towels and the bed covering. I was given 2 washcloths and handed another quilt. I only needed the cover. Basic cleaning would be nice. . Fill the dispensers in the shower. Then, I know using the washer and dryer are at your own risk. Sad to say, no lie. My load didn't complete all the settings, which lead to soap stuck on my clothes and a soapy water mess on the floor. My husband went down to report it. He was given rags to get started on the issue. Right... rags so 'we' can clean the floor. When he came up, he saw my husband was on the floor wiping it, I was mad and told him that I'll do another wash of $2.00. He looked at the situation, said "oh" and left. He had his ear buds in probbly 98% of the time. Very unprofessional. I had to wait for him, as he continued talking on the ear buds. The only time he didn't have them in was when he came up to the laundry room. So, get housekeeping some training and have follow ups. Management ... just overall he needs a lot of help/guidance/ etc. If this was my first stay at a Best Western I would not stay at another. Nightmare stay for us. less

We brought our two granddaughters to spend the night and play in the pool. Everything in the hotel was very clean and impressive. The lady at the front desk, Lesley, was extremely friendly and helpful. less

Well the wife and I were in the area for a funeral for her Aunt. I had checked most all hotels in the area and this one had the best reviews to be found. Therefore I booked the stay here . It was further away than most of the others, but the reviews won me over. The stay was excellant and the room was definetly fantastic for the price. less