Best Western Plus Regency Park Hotel

13600 Hartman Ln, Walker, Louisiana, 70785-6010, United States
based on 121 reviews Trip Advisor Logo
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Best Western Plus Regency Park Hotel

Discover our hotel in Walker, LA, where you will find southern charm and small town hospitality at the Best Western Plus Regency Park Hotel. Our location is conveniently located off I-12 just a few minutes from the hustle of Baton Rouge. Whether your show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Regency Park Hotel

Traveller Overview:
4.5 Rating: 121 reviews
Excellent 65%
Very Good 15%
Average 9%
Poor 4%
Terrible 5%
Rating

kiko197, wrote review 27/11/2019

Clean hotel

The hotel room was clean and smelled good when we first entered the room. The linens smelled like bleach, not in an overpowering way, but in a clean dress way. The breakfast was decent. We will defini... more

Owner Response
prince999, Manager at Best Western Plus Regency Park Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Assistant General Manager
Rating

rebakay58, wrote review 18/11/2019

one bad experience

the over all trip was fine. The staff could have cared less about our problem. with the staff not caring if our teas were stolen or thrown away and told us no one else would care kinda put a bad taste... more

Owner Response
prince999, Manager at Best Western Plus Regency Park Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I do apologize for the tea getting thrown away, my housekeepers are to clean up the rooms as best they can with working around the guest belongings, in return she thought it was trash. She apologized when she got confronted and my desk clerk also told me she apologized several times to the guest and other team mates that was with the team. I do trust all my housekeepers here, I have had them turn in several items down to laptops that guest have left before. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Assistant General Manager
Rating

Buck G, wrote review 15/10/2019

Disappointing Trip

This hotel looked nice from the front and upon entering but it went downhill after that. First thing was there is NO BAR in the hotel, even though it is shown on the website as having one. Then after ... more

Owner Response
prince999, Manager at Best Western Plus Regency Park Hotel, responded to this review
Dear Mr Buck, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Assistant General Manager
Rating

allen1177, wrote review 03/10/2019

top hotel

i wouldnt stay anywhere else in this area. the staff and hotel are the best i have experience this year and i cant wait to come back. the price is so good and it was such a great sleep i didnt want ... more

Owner Response
prince999, Front Office Manager at Best Western Plus Regency Park Hotel, responded to this review
Dear Allen, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Assistant General Manager
Rating

grammakarol, wrote review 22/09/2019

nightmare on Hartman Lane

I'm going to have to say that this is one of my worst Best Western stays. I had submitted my reservation on line and requested a top floor. Front counter staff began to give me a room, on the first fl... more

Owner Response
prince999, Manager at Best Western Plus Regency Park Hotel, responded to this review
Dear Grammakarol, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Assistant General Manager