Best Western Plus Regency Park Hotel

Stopped overnight! Room was ok. Clean. Beds comfortable. Had asked for a rollaway but they do d not have. Did see many silver fish on carpets and in hallways. Pool of course not heated or open and no hot tub. The staff were ok, helpful. The breakfast should not be advertised, take a few dollars off nights stay. We walked in at eight o’clock and there were no attendants and no warm food. Containers empty so went to front desk and waited because no one there either. When she came she said she had been doing other things. We informed her there was nothing and no one at the breakfast area. She stated she was sorry and had just sent the kitchen girl upstairs to pull sheets so she could start her (front desk clerk does laundry and Everything I guess) wash. But she said she would check the breakfast. The cereal was stale. Cheapest prepackaged muffins and sweets (inedible), after 15-20 minutes she did bring out some gravy but no fresh biscuits. Little later she brought out pre-made egg circles (nasty looking) and undercooked salty sausage rings. The breakfast is shameful. Will avoid this hotel! less

The hotel room was clean and smelled good when we first entered the room. The linens smelled like bleach, not in an overpowering way, but in a clean dress way. The breakfast was decent. We will definitely stay there again! less

the over all trip was fine. The staff could have cared less about our problem. with the staff not caring if our teas were stolen or thrown away and told us no one else would care kinda put a bad tasted in our mouths. and to tell us the housekeeper we suspected had to be where they could keep an eye on her was not acceptable. less

This hotel looked nice from the front and upon entering but it went downhill after that. First thing was there is NO BAR in the hotel, even though it is shown on the website as having one. Then after going to my room, my TV remote would not work and when I tried to call the front desk, I quickly found that the phone did not work. When I went to the front desk I told the attendant that it's kinda frustrating that I could not call to report a problem because the phone didn't work. She fixed the TV problem but was not able to fix the phone problem, so no phone for my weekend stay. Then I found 2 empty light sockets in bathroom where there should have been 4. Not burnt out bulbs, just no bulbs in the sockets. I again went to the front desk and was given 2 bulbs for ME to put in. One worked and the other did not so the next morning put the bad bulb on the counter for housekeeping to see and hopefully replace......you guessed it, it was NOT replaced. In addition, the garbage can was not emptied. That morning I reported the light bulb issue to the front desk and was told it would be taken care of during that day while I was out.......you guess it again, it was NOT. In addition, the shampoo dispenser in the shower was completely EMPTY on my last morning there, so again, another disappointment. Totally a bad experience for me and for the rate I was charged, I expected more. less

i wouldnt stay anywhere else in this area. the staff and hotel are the best i have experience this year and i cant wait to come back. the price is so good and it was such a great sleep i didnt want to leave less