Best Western Plus Regency Park Hotel

terrible - upon arrival no one was at or near the front desk/lobby. To the point i had to yell to try and find someone... After yelling a man proceeded to walk out of one the closest hotel rooms near the front desk and while buttoning up his shirt because he said he was "shaving" at nearly 8oclock at night. My wife, my 3 year old son and my 1 year old daughter were finally able to our room. Tired after a 9 hour drive we immediately went to go set up our room. we had two towels and two hand towels. no extra sheets in our closet. I then went back to ask the the man who was now in his office on his phone for more sheets. he tried to inform me that there were sheets in our closet and i told him they were not there. Him not believing me made me have to walk back to our room and ask my wife to check so that this guy would satisfied with the answer. We then went to pick up sheets and towels for the night from the cleaning room. I asked for two packs of sheets and two more towels. This guy was reluctant to give me that many so i had to explain to him as to why i needed them. finally in bed - loud noises all night down the hallway and our refrigerator was noisy as well but we made it through the night with only a couple hours of sleep. By 5am i had already been looking for a new place to stay. By 7am i had booked the beautiful watermark hotel baton rouge. 110% recommend this hotel by the way! once the kids were up and we could pack to leave we were cleaning up and getting out of there. That when we discovered how disgusting this place actually was. When i was putting the fold out bed back into the sofa i discovered an old infant diaper that was left there for god knows how long. so my son was sleeping on a fold out sofa with a dirty diaper under his head the entire night. I left it there with the sofa propped open for the man to see. We also found old coffee beans in the bathroom under the sink trash and straws by our bed and the refrigerator leaked. When i told the "Buttoning his shirt guy" that we were cutting our short early due to the issues above there was an attempt at apologizing to say the least. One other note - absolutely none of the staff were wearing masks of any kind. I was so frustrated that i ended up just paying for the night so we could hurry up and get out of this "Hotel" less

Very well run hotel with an excellent staff who are not only friendly but very professional and accommodating. The hotel is incredibly clean and well maintained. I was impressed by the openness of the owner and he explained some items wouldn't be offered during the COVID Pandemic and that set the stage for a great stay so far. Woody H. less

This used to be a great hotel used often for softball tournaments but it has gone down tremendously. Would not stay here again unless they made some big changes! Will be at the La Quinta next door now. less

I recently stayed at the BWP in Walker, LA. According to the website, breakfast would be offered in a different capacity due to Covid. Once we arrived, we were told breakfast was not offered. I checked the website again and it stated a modified breakfast was offered. I inquired about no breakfast, and I was told the owner/manager advised his employees there were too many people staying there, so they would not serve breakfast. First, that owner should have been prepared for more people to stay there after a lull in travelling. Second, if there were too many people, then the hotel should have only booked at 25% capacity due to restrictions. Third, the information should have been available on the website so we could have stayed somewhere else because the rooms were also lacking. Our sheets had a stain and we had two small, uncomfortable pillows for a king bed. less

We are diamond club members and usually recieve great service!!! When we checked in we read the signs that said. NO BREAKFAST, NO POOL, NO FITTING ROOM! Really???? As diamond elite club stataus we are usually thanked for being faithful customers to BW and are offered.extra points or a free cocktail or snack and soft drink. I cannot say this for this stay. We were not offered anything for this stay. Also, the room only had two tiny pillows on a king sized bed. We had two young grandchildren with us so we went downstairs to ask for extra pillows and a rollaway bed and they did not have any. The next morning at 6 am I went down to get coffee and NO ONE was availble in the lobby. There were no more creamers and splenda at the coffee station. I tried calling the front desk 4 times and no one answered. We came down at 7:30 am to get a cart to pack up and the front door where the carts were were locked. There was still NO ONE working the lobby and the creamers were still empty. VERY POOR SERVICE!!!!!!! less