Dirty Diapers, coffee beans, trash, no masks - Buttoning his shirt up hotel staff
terrible - upon arrival no one was at or near the front desk/lobby. To the point i had to yell to try and find someone... After yelling a man proceeded to walk out of one the closest hotel rooms nea... more
terrible - upon arrival no one was at or near the front desk/lobby. To the point i had to yell to try and find someone... After yelling a man proceeded to walk out of one the closest hotel rooms near the front desk and while buttoning up his shirt because he said he was "shaving" at nearly 8oclock at night.
My wife, my 3 year old son and my 1 year old daughter were finally able to our room. Tired after a 9 hour drive we immediately went to go set up our room. we had two towels and two hand towels. no extra sheets in our closet. I then went back to ask the the man who was now in his office on his phone for more sheets. he tried to inform me that there were sheets in our closet and i told him they were not there. Him not believing me made me have to walk back to our room and ask my wife to check so that this guy would satisfied with the answer.
We then went to pick up sheets and towels for the night from the cleaning room. I asked for two packs of sheets and two more towels. This guy was reluctant to give me that many so i had to explain to him as to why i needed them.
finally in bed - loud noises all night down the hallway and our refrigerator was noisy as well but we made it through the night with only a couple hours of sleep. By 5am i had already been looking for a new place to stay. By 7am i had booked the beautiful watermark hotel baton rouge. 110% recommend this hotel by the way!
once the kids were up and we could pack to leave we were cleaning up and getting out of there. That when we discovered how disgusting this place actually was. When i was putting the fold out bed back into the sofa i discovered an old infant diaper that was left there for god knows how long. so my son was sleeping on a fold out sofa with a dirty diaper under his head the entire night. I left it there with the sofa propped open for the man to see. We also found old coffee beans in the bathroom under the sink trash and straws by our bed and the refrigerator leaked.
When i told the "Buttoning his shirt guy" that we were cutting our short early due to the issues above there was an attempt at apologizing to say the least.
One other note - absolutely none of the staff were wearing masks of any kind.
I was so frustrated that i ended up just paying for the night so we could hurry up and get out of this "Hotel" less
Kevin P, Guest Services / Front Office at Best Western Plus Regency Park Hotel, responded to this review
Dear Sabrina Brooks,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Assistant General Manager