I recently stayed at the BWP in Walker, LA. According to the website, breakfast would be offered in a different capacity due to Covid. Once we arrived, we were told breakfast was not offered. I checke... more
I recently stayed at the BWP in Walker, LA. According to the website, breakfast would be offered in a different capacity due to Covid. Once we arrived, we were told breakfast was not offered. I checked the website again and it stated a modified breakfast was offered. I inquired about no breakfast, and I was told the owner/manager advised his employees there were too many people staying there, so they would not serve breakfast. First, that owner should have been prepared for more people to stay there after a lull in travelling. Second, if there were too many people, then the hotel should have only booked at 25% capacity due to restrictions. Third, the information should have been available on the website so we could have stayed somewhere else because the rooms were also lacking. Our sheets had a stain and we had two small, uncomfortable pillows for a king bed. less
prince999, Front Office Manager at Best Western Plus Regency Park Hotel, responded to this review
Dear Laurie F,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Assistant General Manager