Best Western Plus Regency Park Hotel

The motel was very clean and the staff super friendly and willing to help. There were several little league teams which made getting into the breakfast area impossible for it is small, but other than this I would gladly recommend and stay there again. less

The only issue was the workout room equipment not working g otherwise great stay. Located in town but back off the busy road, kids loved the pool, room was clean, service was great. Kids enjoyed the breakfast as well. Everyone was very helpful and with a dmile9. I would stay here again. less

This hotel is beautiful when you walk in, the price was very competitive, it was quiet and comfortable, and we had a great night's sleep (wish we could have stayed longer). Very professional staff that is more than willing to help in any way they can. We will definitely be back! less

The hotel appears clean inside and out, and generally kept well. The room was clean and neat. The quality of hot breakfast selections seemed below average for a Best Western hotel, but had multiple choices. The only real negative was that the pool appeared dirty looking down from a 3rd floor room, and the light in the pool was hanging loose in the water, which could present a potential safety hazard. less

I've stayed at this hotel once before and the experience was nice, but the second time I checked in, the nightmare began. I checked in around 4pm on Saturday 11 May 2019. Desk clerk was nice. Went to room, dropped off my bag (2 mins) then headed out to spend the evening with family. Came back to the hotel around 7pm and could not get into the room. Went to the desk (same clerk) and she gave us another key. Still didn't work, she suspected something wrong with the lock. She called the Manager (out of town 5 hrs away) who gave her instructions on how to check the lock and fix it. No luck. At this point, I'm about an hour late on taking my medications. I sat in the lobby while the clerk was scrambling to resolve this issue. While sitting in the lobby, there were folks who came down to complain that their television was not working and this was the second time that someone tried to fix it. I asked the clerk if there was any maintenance person on site or that could come in to resolve the issue. There was not. I got on the phone with the manager who told me that I could not get my stuff until 9AM the next morning. I told him that would not be satisfactory, that I needed my meds and I was suppose to leave at 6AM to go back to Florida. He told me if my meds are not life or death, that it would have to wait til 9AM. So at this point, I guess they do not have any maintenance person or other person who can fix the lock so I can get my stuff. I told the manager that I was not going to stay at this hotel tonight as I had enough of trying to work things out and that I was going to call the police to see if we can find other means to get my property out of the room. I called the local police to see if they might "encourage" the manager to get a locksmith to resolve this issue. The police talked to the manager and asked about a locksmith. The manager indicated that a locksmith could not resolve the issue but he would be in at 11PM to resolve it. At this point, it is about 9:30PM. The police told me to come back around 11PM to pick up my stuff. I said ok and told the desk clerk that I did not want to be charged for this room as they could not provide me the services that I was paying for. She said she would talk to the manager when he came in. I got a call around 10:45PM that someone came in (from another shift) who was able to get the lock resolved and that I could come get my property. They gave me a key to go to the room, I retrieved my bag, gave the key back to the desk clerk, and again stated that I did not want to be charged for this room. The manager was not there at 11PM, just the original clerk and the person who was able to resolve the lock issue. I contacted my bank to let them know that if a charge came on my card for this hotel, I was going to dispute it. I am currently in the process of doing this. I felt that management did not want to resolve the issue in a timely manner and that my needs for my medication were not important. There are several hotels in the area that are clean, so I will no longer stay at this location due to bad management with no contingency plan to take care of the customer's needs. less