Not the Best!
Stopped overnight! Room was ok. Clean. Beds comfortable. Had asked for a rollaway but they do d not have. Did see many silver fish on carpets and in hallways. Pool of course not heated or open and no ... more
Stopped overnight! Room was ok. Clean. Beds comfortable. Had asked for a rollaway but they do d not have. Did see many silver fish on carpets and in hallways. Pool of course not heated or open and no hot tub. The staff were ok, helpful. The breakfast should not be advertised, take a few dollars off nights stay. We walked in at eight o’clock and there were no attendants and no warm food. Containers empty so went to front desk and waited because no one there either. When she came she said she had been doing other things. We informed her there was nothing and no one at the breakfast area. She stated she was sorry and had just sent the kitchen girl upstairs to pull sheets so she could start her (front desk clerk does laundry and Everything I guess) wash. But she said she would check the breakfast. The cereal was stale. Cheapest prepackaged muffins and sweets (inedible), after 15-20 minutes she did bring out some gravy but no fresh biscuits. Little later she brought out pre-made egg circles (nasty looking) and undercooked salty sausage rings. The breakfast is shameful. Will avoid this hotel! less
prince999, Front Office Manager at Best Western Plus Regency Park Hotel, responded to this review
Dear Ann Miller,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Assistant General Manager