Best Western Plus Regency Inn & Conference Centre

Excellent. Staff are great and friendly. Very clean and good decor. Usually have very good reservation and room arrangement. Beds are great shape..lots of pillows. However, this review that insists on 200 characters and more simply SUCKS!!!!!!!! less

This hotel was very clean and the beds were very comfy. The location is very close to YXX as well as shops and restaurants. We received a great reception from Jazmin at the front desk upon arrival and also with the staff upon check out. The breakfast was probably one of the best continental breakfasts I've ever had at this type of hotel. Would highly recommend a stay here. less

After initial check-in, found out there were two buildings and I was not in main building. Fine, picked up my luggage and went for a long, long walk to my room. Entry cards did not work. Long, long walk back to main building. Finally re-allocated to new room in main building. Staff congenial but did not really understand my issues. No local restaurants. Away from any stores or local facilities. Rooms clean and sufficient but will not return in future. less

Checked in Dec 12, 2019 but had to leave. Room was untouched but the large white lady manager told me too bad. Once you’ve checked in it’s too late... she refused to have some one view the room so I went back and threw a few towels on the floor and messed up the bed. Went back to office and gave them my key but they still refused to check me out.., what-ever... an hour later she calls me, tells me I flooded the room and she has charged my credit card in the amount of $300.00. I said I’ll be there in 10 minutes to review these ‘damages’. She then told me if I entered the property she would have me arrested!!, well visa refunded the $300.00... No surprise that visa agreed this was a fraudulent charge... I can’t wait to see what happens next!! less

Due to my apartment flooding I was staying here for 60 days with my 2 young boys (6 & 9). The hotel in general was decent and the maintenance/buffet/housekeeping staff was exceptional. The hotel began renovations a few days ago and I was instructed to change rooms on Feb 3. Upon returning to the hotel after work I watched as hotel staff was hauling all of my belongings across the parking lot and piling it in the lobby. I went to pick up my new room key and was told I was being evicted on the spot due to having my sons hamster in the room. I was not given the opportunity to remove the hamster to a friends house but was instead told by Breanna the front desk manager that I was dishonest and to leave the hotel immediately. I explained I was not here on vacation but in fact here because my home is under renovations. But myself and my two young boys were forced out on the street with zero notice ultimately homeless. I asked to speak to the general manager but Breanna refused to let me speak to anyone else. I’ve never been so humiliated in my life. less