Best Western Plus Regency Inn & Conference Centre

We booked the reservation through a phone call while asking for a minimum queen size bed; and were offered the "Queen Room with Sofa Bed". The check in time was late (4 pm), but were accommodated when we asked for earlier check in (2 pm). The room (427) was shocking! The bed was a double bed, not queen, and was sinking. The kitchenette had its stove make a rattling sound. No carpet. The window was metres away from the window of a neighboring unit, and so we had no privacy. After mentioning this to the front desk, we were given new room (538). It was king size bed with no kitchenette (which we did not ask for to begin with). Much cleaner, much firmer bed, view to the outside, no rattling noise, quieter except the guests in the hallway. There was no room service, anything needed from toothbrushes, to towels to shampoo we had to walk to the building across, to the front desk to grab it. Breakfast was sub-par at best. Very confusing layout. If I had not been at a best western in the past, I would've not known of what is offered for breakfast. Overall, the staff is helpful and will try to accommodate your needs. However, this location is not a location that I'll be staying at. less

We stayed at this property for one night prior to our flight out! The staff, room and breakfast were great. Our room was big enough for all of us (6 people, 4 kids and 2 adults) The staff were accomendating as friendly. Would definitely recommend this property. less

We stay at this hotel everytime we go Abbotsford area.We stayed there last night and as soon as we walked in and gave our name we were recognized as Platinum members and free upgrade as well as great staff,they were very professional and polite,room was clean and quiet.We enjoy staying here and highly recommend this property. less

Stayed for one night as part of a trip passing through on way to a business conference in Vancouver. Room was reserved on our behalf by some friends whom we were helping in the area the next day before continuing our travels, and overall the room was very nice, but the double bed mattress was way too firm. Have stayed at this hotel previously and never had a problem with a bed before, but never had a room with a double size bed either; mentioned the firmness of the mattress at checkout to front desk staff. Staff acknowledged the concern, but I suspect they cannot do much about it. less

The front desk agent who checked me in was extremely efficient and kind during the entire process. She was very polite and professional also. I called down requesting a play pen and she brought it to me very quick. Nice decor and great location to the airport also! less