Warning: Avoid staying in rooms by pool- VERY noisy!
18/11/2018 wingirl6, Canada
This is my second time staying at this location however I am a Diamond Select member and frequently stay at BW locations throughout the province. We average 10 stays per month. We are loyal BW members... more
This is my second time staying at this location however I am a Diamond Select member and frequently stay at BW locations throughout the province. We average 10 stays per month. We are loyal BW members and in general are very happy with our stays.
The staff are typical to BW, welcoming, friendly, accommodating and helpful. The entrance is grand and modern with a cozy fireplace and inviting seating tucked behind a staircase with large windows letting in light.
The last time I stayed I was in the main building. This time we got booked into a room in the other building across the parking lot adjacent to the Ricky’s restaurant.
My advice to anyone staying here is that you NOT accept a room in that building particularly on the ground level across the hall from the pool room with windows facing into the parking lot. Between the roaring din of the pool jets echoing into the hall and our room which sounded like a huge vacuum cleaner being left running continually outside our room door, the traffic noise and the loud sounds of people talking in the parking lot mere feet from our windows as well as hearing footsteps & loud water/pipe noise from overhead, our stay has been very uncomfortable.
I called the front desk three times. They did what they could regarding the pool, but as other guests were using the pool the noise continued. I was offered a room change but my preschool aged child was already asleep (fell asleep during an interval of relative quiet). So moving would have entailed waking him up, packing up & carrying everything across a dark, cold parking lot to settle in elsewhere.
Every hotel has a room or two that should be avoided due to a noisy elevator or ice machine etc. While I recommend this location save yourself some grief by staying in the main building! less