Probably the worst best western branch!
We booked the reservation through a phone call while asking for a minimum queen size bed; and were offered the "Queen Room with Sofa Bed". The check in time was late (4 pm), but were accommodated when... more
We booked the reservation through a phone call while asking for a minimum queen size bed; and were offered the "Queen Room with Sofa Bed". The check in time was late (4 pm), but were accommodated when we asked for earlier check in (2 pm).
The room (427) was shocking! The bed was a double bed, not queen, and was sinking. The kitchenette had its stove make a rattling sound. No carpet. The window was metres away from the window of a neighboring unit, and so we had no privacy.
After mentioning this to the front desk, we were given new room (538). It was king size bed with no kitchenette (which we did not ask for to begin with). Much cleaner, much firmer bed, view to the outside, no rattling noise, quieter except the guests in the hallway.
There was no room service, anything needed from toothbrushes, to towels to shampoo we had to walk to the building across, to the front desk to grab it.
Breakfast was sub-par at best. Very confusing layout. If I had not been at a best western in the past, I would've not known of what is offered for breakfast.
Overall, the staff is helpful and will try to accommodate your needs. However, this location is not a location that I'll be staying at. less
traveling_gourmet_bc, General Manager at Best Western Plus Regency Inn & Conference Centre, responded to this review
Thank you for taking the time to leave a review about your stay at our property. We were very disappointed to hear that your expectations were not met at our hotel. We always want to do our best and make sure that you enjoy your stay to the fullest.
Our hotel only carries queen and king bed sizes we do not carry any doubles, however we were glad to hear that you were complimentary upgraded to a room with a king size bed.
We work hard at making sure there are plenty of options for all guests during our complimentary breakfast, and some of our unique options aren’t offered at other Best Westerns. If you have any specific feedback regarding items or layout, we would be happy to pass this along to our breakfast management team in order to ensure everything is easily accessed for future guests. Please feel free to contact us anytime.
Thank you once again