Terrific hotel and even better staff
03/06/2019 Maji2013, Kitchener, Canada
We had a wonderful 3 day stay here. The room was very comfortable and clean, the breakfast was wonderful, and the staff were welcoming, accommodating, and friendly. In particular, the front desk sta... more
We had a wonderful 3 day stay here. The room was very comfortable and clean, the breakfast was wonderful, and the staff were welcoming, accommodating, and friendly. In particular, the front desk staff member, Renee, had great customer service skills. As well, when I asked for change to do laundry, I was given a voucher to make up the right change, and a small bag with detergent and a dryer sheet. That was a simple thing, but above and beyond what other hotels have provided in the past. I really appreciated it. Also, there were teams and children there the weekend we stayed and I didn’t experience any problems. The pool and hot tub were great and had hours that meant we could really make use of them! less
Sherrie L, General Manager at Best Western Plus Red Deer, responded to this review
Thank you kindly for your fabulous review. We greatly appreciate your loyalty to Best Western when there is so many hotel options...thank you! I am so pleased that you enjoyed so many aspects of your stay with us here in Red Deer and that my amazing team took such great care of you. I'll be happy to share your compliments with them all.