Poor Management, incredibly rude staff
21/02/2018 SandyREPSOL, Edmonton, Canada
My partner and I stayed there this past family day long weekend. (Feb 17-19, 2018) He was equally unimpressed. The property itself, the rooms and the structure was very well cared for. Clearly, the... more
My partner and I stayed there this past family day long weekend. (Feb 17-19, 2018) He was equally unimpressed. The property itself, the rooms and the structure was very well cared for. Clearly, the maintenance staff care about the guests.
However, the daily-use common areas were not kept clean or even safe. When I asked the front desk to address this issue their behavior does not bear repeating - except to say that if it didn't involve their cell phones or the computer keyboard the front desk staff were completely unwilling to bother themselves.
The housekeeping staff barely provided the minimum I would expect at a one star establishment. They would make snide quiet comments in their own language - unfortunately for them it is also the language of my family, so I clearly understood every disrespectful utterance. The guest abuse and chaos continued in the morning breakfast room.
The management is clearly asleep at the wheel. There was an abundance of staff but no one was willing to provide any service. If the management does not soon provide the staff with basic training on hospitality and core politeness I suspect this hotel will not maintain it's rating for long.
Unfortunately, for this chain I am a North American manager at my employment and I will take steps to make sure that my valued staff are not exposed to this sort of treatment. less
Dawn M, General Manager at Best Western Plus Red Deer Inn & Suites, responded to this review
I am sorry that you experienced this. Please, If you would like to discuss things further, I would encourage you to contact me at the hotel.