Best Western Plus Reading Inn & Suites

2299 Lancaster Pike, Shillington, Pennsylvania, 19607-2380, United States
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Best Western Plus Reading Inn & Suites

Located in beautiful Berks County PA, the award winning the Best Western Plus Reading Inn & Suites is waiting for you.

Whether your travels bring you to the Reading area for business or pleasure, you can be sure to find the amenities you nee
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Reading Inn & Suites

Traveller Overview:
4.0 Rating: 669 reviews
Excellent 46%
Very Good 33%
Average 12%
Poor 4%
Terrible 3%
Rating

Kevin K, wrote review 01/12/2019

great stop over for local restersunts

We also stop here midway between Horsham PA and Lancaster Pa when we make plans for certain resteraunts. It is located near Adamstown also where there are plenty of antique shops in the area. TThis... more

Owner Response
BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Kevin K, Thank you for taking the time to write your review of our property, we really appreciate your comments regarding our customer service. Our staff members try every day to provide that quality customer service that our guests expect. Thank you again and we look forward to seeing you on your next trip! Warm Regards, Noelia Taveras Assistant General Manager Best Western Plus Reading Inn & Suites
Rating

kaitlinmilne, wrote review 18/11/2019

One night stay

Only stayed one night but it was good rest the staff was very helpfull as we had arrived some time before the check in Tim yet they let us check in a little earlier with no aditional cost the breakfas... more

Owner Response
BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thanks so much for your very kind feedback. I sincerely appreciate rating, and I am pleased you had a nice experience with us. Hope you will stay with us again if ever in the Reading area! Warm Regards, Noelia Taveras Assistant General Manager
Rating

tdw295, wrote review 17/11/2019

Quiet

Quick and efficient check in. Room was large and comfortable. Also very quiet. Lots of free parking available. Breakfast room was on the small side but didn’t have a problem. Very well maintained brea... more

Owner Response
BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, We are extremely happy to know that our facilities fulfilled your expectations, as well as, the quality of service, provided by our staff. We do appreciate your recognition of our nice and clean rooms and the Breakfast selection we offer. I hope to have the pleasure of welcoming you back in the future. Warm Regards, Noelia Taveras Assistant General Manager
Rating

okiepagirl, wrote review 09/11/2019

Not as expected.

Front desk very courteous & efficient. Jessica who helped with the breakfast buffet was very sweet & helpful! I had my 10 week old grandson with me and she was very kind to assist me. Housekeeping was... more

Owner Response
BWReading, General Manager at Best Western Plus Reading Inn & Suites, responded to this review
Jodi, We are very sorry that you did not have a pleasant stay at our hotel. While some of your comments are true, many are exaggerated or false. We do know that you had some issues with your housekeeping service, as you had our newest room attendant. While she is still learning, we did still have the Housekeeping Supervisor rectify these minor issues that were missed, as you mentioned. For this we do apologize and hope that you can understand the training process. As for "locals on a weekly basis", this is highly exaggerated. I'm not sure where you get your information from, but this is not the case. We do have some locals that stay long term, like a lovely couple that's been here 6 months while they wait for their new house. And another elderly woman as she waits for an opening for senior housing. You are acting as if our property is filled with low life druggies, which is not the case. We actually welcome the local township police to patrol through the parking lot several times a day to keep that sort of activity away. We are aware that you did have some rowdy guests near your room one evening in which they had become confrontational with each other. These were not "locals" and it was not something the hotel could do to prevent. We did take the appropriate measures to deescalate the situation as our Front Desk staff went up to address the matter and a guest was asked to leave the hotel immediately. Please let me know how that could've been handled better, I'm interested in your feedback. I also looked into your accusation of a man knocking on doors and yelling. Unfortunately, my surveillance does not have audio but I saw nobody going up and down your hallway on the evening/morning that you had referenced. I played all video footage from midnight to 7am. Based on that evidence, I can only speculate that perhaps you heard a TV from a nearby room? We really are very sorry that you did not feel safe at our property. However, we don't have a sketchy hotel like you are describing. You are the only guest that brought any of these situations to our attention. I'm surprised that if this really occurred, we would've had a lot more guests complaining about it.
Rating

VBriggsy, wrote review 07/11/2019

Nice place to stay in Reading

This hotel is tucked back and away from the road and provides very comfortable accommodations for travelers. Ample breakfast options, clean rooms - most having been recently remodeled, make for a nic... more

Owner Response
BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest,  Thank you for choosing our hotel for your recent visit in the reading area. I was delighted to read your kind remarks regarding your whole experience. Our aim is to provide an unforgettable service for each and every one of our guests and I am happy to know that we succeeded in your case. I truly hope that we will have the opportunity of welcoming you back again soon.  Warm Regards,  Noelia Taveras Assistant General Manager Best Western Plus Reading Inn & Suites