Not as expected.
Front desk very courteous & efficient. Jessica who helped with the breakfast buffet was very sweet & helpful! I had my 10 week old grandson with me and she was very kind to assist me.
Housekeeping was... more
Front desk very courteous & efficient. Jessica who helped with the breakfast buffet was very sweet & helpful! I had my 10 week old grandson with me and she was very kind to assist me.
Housekeeping was terrible!!! I stayed 3 days and my room was not serviced. I had to ask for towels, daily. I had to go to the front desk for trade bags and empty my own trash.
This hotel has A LOT of locals who stay here on a weekly basis. Had I known this, I would have stayed elsewhere. I did not feel safe here.
These guests were loud and confrontational. Guest in first room next to elevator on 2nd floor had a lot of angry outbursts and staff attempted to calm them. Guest near our room left his children unattended in hallway. The smell of marijuana was strong outside his door. When I voiced my concerns he stated “I stay here all the time, everyone knows my kids & they’re fine” He indicated he was not doing drugs in front of his kids. I feel this is accurate as I mentioned, they were left unattended in the hallway.
We were approached in the parking lot, asked for “smokes and/
or dope”
One night; a man went up & down the hallway knocking on doors, yelling “GIVE ME YOUR MONEY”
I have reached out to the manager several times; he has not returned my calls. less
BWReading, General Manager at Best Western Plus Reading Inn & Suites, responded to this review
Jodi, We are very sorry that you did not have a pleasant stay at our hotel. While some of your comments are true, many are exaggerated or false. We do know that you had some issues with your housekeeping service, as you had our newest room attendant. While she is still learning, we did still have the Housekeeping Supervisor rectify these minor issues that were missed, as you mentioned. For this we do apologize and hope that you can understand the training process.
As for "locals on a weekly basis", this is highly exaggerated. I'm not sure where you get your information from, but this is not the case. We do have some locals that stay long term, like a lovely couple that's been here 6 months while they wait for their new house. And another elderly woman as she waits for an opening for senior housing. You are acting as if our property is filled with low life druggies, which is not the case. We actually welcome the local township police to patrol through the parking lot several times a day to keep that sort of activity away.
We are aware that you did have some rowdy guests near your room one evening in which they had become confrontational with each other. These were not "locals" and it was not something the hotel could do to prevent. We did take the appropriate measures to deescalate the situation as our Front Desk staff went up to address the matter and a guest was asked to leave the hotel immediately. Please let me know how that could've been handled better, I'm interested in your feedback.
I also looked into your accusation of a man knocking on doors and yelling. Unfortunately, my surveillance does not have audio but I saw nobody going up and down your hallway on the evening/morning that you had referenced. I played all video footage from midnight to 7am. Based on that evidence, I can only speculate that perhaps you heard a TV from a nearby room?
We really are very sorry that you did not feel safe at our property. However, we don't have a sketchy hotel like you are describing. You are the only guest that brought any of these situations to our attention. I'm surprised that if this really occurred, we would've had a lot more guests complaining about it.