Will not be staying again.
My family and I were staying overnight for the 4th of July weekend. Upon our arrival, it smelled of smoke and was very rambunctious, despite the "quiet hours" posted at the hotel lobby. When we checke... more
My family and I were staying overnight for the 4th of July weekend. Upon our arrival, it smelled of smoke and was very rambunctious, despite the "quiet hours" posted at the hotel lobby. When we checked into our hotel, the room was not clean. The smoke detector was hanging by its wires, not connected to the wall. Rodents could easily fit in the hole where the detector was supposed to be. The headboards had not been cleaned/wiped down, as we looked and saw liquids that were still on it. I do not know what they were, I do not want to know what they were. The curtains had a giant red stain on them, the color of blood.
I went downstairs to the lobby, and heard another guest complain to the staff about having to change rooms multiple times due to not having toilet paper for their bathrooms and bugs being found in their rooms. We were checked into another room where it appeared clean. We had cleaned our feet in the previous room due to it being a long day of walking. We took a couple steps in the room, and our feet were black due to the dirt on the hardwood floors. Unfortunately there were no other hotels with occupancy, so we just decided to stay for the night and leave in the morning. The e-mail we received showed a checkout time of 12p, however it is stated around the hotel that checkout is at 11a. Luckily, we were able to checkout at 12p, but it was considered a late checkout, and according to the staff member that checked us in, it may not have been possible. Upon checkout, I spoke with Naira Ghazaryan, the General Manager of the hotel. I let her know of the situation and how/why we had to switch rooms. Her response: "Oh. I will have housekeeping take a look at it and see what they can do". Mind you, we are checking out of the hotel, so it was not like anything could be done; the stay was complete and any cleaning would have been done after we left. The lack of empathy or compassion for this was enough to look elsewhere for hotels from that stay forward. We will not be staying at a Best Western or Best Western Plus again because of this. less