Downgraded because of a pet :(
17/11/2018 mazetravel, California
We’ve always stayed at BW for travel for our runs and our kids’ activities, and never disappointed with the service and the rooms. This time, we stayed at an older side of the building with stained an... more
We’ve always stayed at BW for travel for our runs and our kids’ activities, and never disappointed with the service and the rooms. This time, we stayed at an older side of the building with stained and ripped carpet corners. The moment I entered the room I should have asked for a better one, but I was tired traveling straight from work. Our dog couldn’t sleep, always pacing and barking. Our dog was usually quiet and calm, and has always been bothered by dirty surroundings. If you know our dog, he doesn’t want his bowl near a trash can, in fact he’ll move it. He doesn’t want to lay down on a spot that he thinks is dirty. I don’t know, maybe he’s a cat? So I attribute his uneasiness to the not so welcoming room. Other than that, the bed sheets were clean, the room smelled of soap so it must be clean right? Service was exceptional as usual, just not quite so in love with the room. I may have to be picky next time when traveling with pets and get the assurance that we are indeed welcome, two legs or four. less
Best Western Pl... , Manager at Best Western Plus Rancho Cordova Inn, responded to this review
Thank you for staying at Best Western Plus Rancho Cordova and taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We hope that you will give us a second chance in near future to accommodate you and your pets.
Julie Le, AGM