4pm check in
I attempted to check in at 3pm was told room was not ready, no big deal, I was early. I was told I could check in and have access to pool and was repeatedly told I would have a guaranteed 4pm room rea... more
I attempted to check in at 3pm was told room was not ready, no big deal, I was early. I was told I could check in and have access to pool and was repeatedly told I would have a guaranteed 4pm room ready check in. Took all my luggage to pool to allow my daughter to swim to pass time. Attempted to check in at 4 and the line to check in was all the in to the restaurant area. No big deal, busy time, came back at 5 line had atleast 30 people in it still, I Was helped by a gal was willing to give me my keys as it was now after 5pm and she had seen me earlier attempting to check in. Got to my room and housekeeping was in my room still cleaning. They were apologetic and very sweet, explained they still had to vacuum, dust, and wipe things down. I told housekeeping that the room was okay and understood they were busy and possibly short. Overall, the housekeepers were trying. I felt bad for them. I was tired of moving my now damp luggage around and was told I could leave my luggage in my room while they finished cleaning. However, I’m upset at this time due to it being after 5 pm and unable to have a fully ready room. I felt bad for housekeeping told them my room wa s good enough and not to worry about dusting and vacuuming. I explained this at check out and was offered a shoulder shrug and a sorry. less
Ted Hilleson, General Manager at Best Western Plus Ramkota Hotel, responded to this review
Thank you for your feedback. I apologize for the wait and the late check-in. I will share your comments with our staff so that we can address and correct your concerns to better serve our guests going forward. Thank you.