13/03/2017 robertsV1277XN, West Concord, Minnesota
We had a suite which was nice size wise. There were two separate bathrooms which would have been nice if one shower actually had hot water. Large coffee pot but only single cup coffee pods. Sofa bed t... more
We had a suite which was nice size wise. There were two separate bathrooms which would have been nice if one shower actually had hot water. Large coffee pot but only single cup coffee pods. Sofa bed that was incredibly uncomfortable so our guests left early. Complimentary breakfast was a breakfast bar and apple. Restaurant on site was sub par at best. Oh and free wi-fi-never did get a connection to that. For over 200.00 a night-not worth that and will never go back. less
Jan G, General Manager at BEST WESTERN PLUS Ramkota Hotel, responded to this review
Thank you for your comments Robert, I wish we could have talked to you while still on property. All of your comments have been heard loud and clear, it's attention to detail that counts and we missed the boat here. We have also made a phone call to our internet vendor to address the access point that is right by that room.
The 'grab and go' breakfast is intended to be a complimentary snack because we are full service and don't have complimentary breakfast. It's not meant to replace that or offend. Normally our food outlets make fresh, well portioned, fairly priced food, I am sorry this was not the case for your family.
We will be crediting your account one night room and tax. I hope you feel this is fair and credible and you'd give us another opportunity to earn your loyalty.
I am absolutely positive we could turn this negative into a positive.
Thank you again for allowing us to make this right.
Jan, Ted and Team