Best Western Plus Ramkota Hotel

we stayed here this past weekend for my son and daughter's birthday party. i made the reservations over the phone and was told that by booking a party there, you are guaranteed a poolside room, 6 pool wristbands for those staying and then 10 additional wristbands for those we invited to the party. upon checking in and lugging all our party stuff to our room, we found out that our room was not poolside. i went back to the front desk and the lady said we would need to pay more for a poolside room. i mentioned that i was told over the phone that if i booked a pool party there, i was guaranteed a poolside room. the lady simply told me that wasn't true and that i had to pay more to get that. alongside that frustration, the pool is TERRIBLE when it comes to the chemicals. . keep in mind that no one in my family is sensitive to chlorine by any means, but my son ended up puking massive amounts everywhere because of it. we left the pool right away and went back to swim after it was all cleaned up. my son instantly started coughing again when he got back into the water, forcing us to leave again (for fear that he would throw up). we stayed in the room for the night and decided to try swimming again before having to check out the next morning. the second i turned on the hot tub jets, the chemicals were so strong that they instantly started making us all cough and my son started gagging right away. we all got out and had to leave as our throats were burning at this point. never have we had this issue with any pool we've been to. it was an awful feeling and a bummer since it was for our kids birthday parties. there were tons of kids and adults coughing as well, not just our little group less

My friends and my children stayed here for a night away. It was such a great time. Check in and out was super fast and easy. We will definitely be choosing this hotel when we are in sioux falls. The kids really enjoyed the pool area and little arcade. Staff was friendly too. less

Great pool and play area, my kids love it. Zero depth pool, for my toddler and great transition for preschooler. Also a fun large slide for me or older kids. Clean rooms and common spaces. Well maintained and helpful staff. less

We stay at Best Western numerous time before in other location, and the experience has been great, because of good from front desk staff awareness. This Best Western here is completely the opposite, we reserve a family Suite for $200 12.28.19. We had travel 1 hour from Minnesota to South Dakota for a family trip. The weather was raining/icy, which was hectic and stressful. The room we chose online was a Suite for $200, when we check in at 10am, the staff couldnt even guarantee us that it will be available until 4pm. We took the standard room thinking it will only be a standard cheaper price, I literally was in the room for 3 hours from 11am to 2pm after finding out that the front desk staff were going to charge us $200 for a Suite prices. So that was up setting. My wife was not happy when she call the hotel front desk to speak to a manager about the situation from a Suite to a Standard. But instead a front desk staff who me check in, sure enough, took the call pretended to be a manager and stated to my wife. Your stress is not my problem or concern, and the nerf to tell my wife, I'm doing you a favor for allowing your 3 kids and husband to stay in the standard room at 11am and our usual time is at 4pm check in, so your being charge the $200 Suite price and your not getting refunded. We have ask for a full refund and wanted a real manager. Nope nope nope. Not helping you with a refund.  I do not recommend this hotel. It was disappointing and a inconvenience having to drag your family for a family trip to enjoy before the new years and to deal with rude people in a nasty weather doesnt bring a good experience.  less

Thank you for a wonderful last minute accommodation. Keep up the cleanliness, freshness, and working order of the guest rooms. Conveniently located by the mall and the airport. The shuttle service Is a great amenity for my future visit. less