We came here for the water park, which was fine, just on the chilly side. We actually spent more time in the outdoor pool, which was much, much warmer. Overall it was fine. The issues we had were related to the doors into the room and into the hotel. The door we were told by the front desk to use to enter the hotel to our room during our stay was propped open by a stick, or rock, the whole time. One time when we got back to the hotel the door wasn't propped open, so we had to go through the front entrance to open the door. By itself, this wouldn't have been a big deal, but when we first went to our room (with all our luggage), using the keycard would not unlock the door, so I went to the front desk where I was told it happens sometimes and to just lift up on the handle (no offer to fix it). So I went back to our room where the rest of the family waited, and yes, lifting the handle did work. OK, still not the end of the world. When we went to the water park (which we paid extra to stay on the first floor by the water park), we used the secondary lock to lock the front door since we would have access on the water park side. When we got back to the room, the key didn't allow us to access the room, so back to the front desk. They had maintenance meet us at the room. When he showed up, we got in on the first try, but he had us try again anyway to make sure it wasn't going to be a recurring issue. It took us 3 or 4 tries to get in. He said that the handle might need to be wiggled a little bit when putting in the key card. (Ok, so lift up on the handle going into the room from the front, and wiggle the handle on the one on the back side.) Later, just before heading out for lunch, maintenance showed up to replace the handle. He was very nice to talk to, but we didn't feel we could leave when he was changing the handle, so it was nearly 2:00 when we finally went out for lunch (with 5 and 6 year olds, that isn't great). Then we were leaving to go to a baseball game later and the door to the room from the water park wouldn't lock, at which point we were livid! No time to go to the front desk, we just used secondary lock to lock the door and went out the front. Forgot about it until we got back around 11pm, went to bed without the water park door not locking (didn't want to wait or change rooms with the kids). When I reported it the next day on checkout, the front desk just said I will have someone look into it. Not acceptable, poor service!!!! less