The man and woman in the room connected to ours (via a door) were yelling, fighting, discussing doing cocaine, physically hitting each other, having extremely loud intercourse, and playing the TV at l... more
The man and woman in the room connected to ours (via a door) were yelling, fighting, discussing doing cocaine, physically hitting each other, having extremely loud intercourse, and playing the TV at loud volumes. This began about 9pm and lasted until 3pm. We called the desk 3 times, and all they did was call the room to ask them to quiet down. This lasted for a few minutes each time. When I asked them what more they would do when the issues persisted, they offered nothing. We had to explain to my 3 year old daughter what all the noises were, because they scared her so much. I don't know if I've ever left a hotel room in the morning feeling less rested, and my opinion of Best Western Hotels as a brand has been greatly diminished. It felt like a seedy $40 motel room by a strip club, not a room I'd paid $150 for. less
Jody Mistry, Owner at Best Western Plus Rama Inn & Suites, responded to this review
We are very sorry to hear that your stay wasn't a pleasant experience for you and your family. We are taking all of your comments very seriously and addressing all of the issues that you have brought to our attention. We have emailed you directly regarding this issue. Once again we apologize and hope that you will consider staying with us again so we can provide you with an exceptional stay.
Best Western Plus Rama Inn & Suites