Would come back-Family Christmas-Relocation
19/01/2018 andersen2562, Oswego, Illinois
First thing I have to mention is one of the staff members who went over and above. We travel a lot so we know hotels, service etc. Her name is Kandi and I called the hotel a week before our trip as we... more
First thing I have to mention is one of the staff members who went over and above. We travel a lot so we know hotels, service etc. Her name is Kandi and I called the hotel a week before our trip as we were going to be there meeting kids and grandkids who were transferred to the area and we were all staying in hotels including on Christmas day. I wanted to know if any local restaurants would be open on Christmas that I may not have found on Google. She was busy working but asked if she could get back to me that afternoon after she was off work. And she did with some options, the phone numbers-she also had called them herself and gave extra info I might need to know. I did get to meet and talk to her while we were there and got to thank her in person for her above and beyond help. She is always working when you see her, when the phones and lobby are not busy she's folding laundry or sweeping or cleaning something, always keeping busy. I hope her bosses and best western know what a gem they have in her. If she wants it make her a manager and either way this lady deserves a raise.
We had a king suite at a cost less than a regular room and it was very nice and comfortable including the bed. Decent free continental breakfast with a few choices, changes daily so if you are there for an extended stay you'll get some variety. Nice heated pool and conveniently located to anything you could need. less
BWRAMA, Guest Relations Manager at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for your recent stay at the Best Western Rama Inn and Suites in Oakdale California. We are so pleased that the hotel met your expectations as in all areas of
your stay. I am so happy that Kandi was able to help you with the information that
you needed for your stay. Yes she is a very hard worker and is appreciated. We hope that when you are in the area again that you will again come stay wiith us.
Catherine Ellak Guest Services Supervisor