They had a chance....
I had to stay in Oakdale overnight for business. Check in was smooth, room clean and looked relatively new. But the shower had a steady drip. I told the Manager, and she said too bad, maintenance is... more
I had to stay in Oakdale overnight for business. Check in was smooth, room clean and looked relatively new. But the shower had a steady drip. I told the Manager, and she said too bad, maintenance isn't here.
The next day, I went to shower and couldn't get any hot water. My belief is the hot water tank was emptied due to constant water drip. I had business meetings to get to, and was irritated. I called the front desk and asked to shower in another room. They gave me a key to the room next door and I proceeded to shower. The water was frigid cold, too. By this time, I couldn't try another room, as I had meetings to get to. Annoyed, cold, and upset, I did a half shower.
I notified the management.
I came back to my room and tried turning shower on and off again, and finally got drip to stop. With that, the hot water was replenished. 10-15 minutes later the front desk clerk checked the drip and shower and found there wasn't a problem.
Here's the bottom line, having a hot shower is a basic requirement when you stay in a hotel room. That wasn't provided. I was told someone would call me and offer a financial compensation, and nobody did.
Problems happen periodically. It is all about how you solve them to make up for an issue. I was very disappointed nobody ever called and apologized nor offered any sort of refund.
I have stayed in a variety of hotels over the years and this is first time I was stuck with a cold shower. Thanks Best Western!!! But no thanks. less