Cowboy up before staying here!
One of the rooms smelled like a dirty ashtray. Had to sleep in it for one night. They discounted it $50 but I couldn't breathe....There was the Covid-19 issue on top of everything else but I mean we c... more
One of the rooms smelled like a dirty ashtray. Had to sleep in it for one night. They discounted it $50 but I couldn't breathe....There was the Covid-19 issue on top of everything else but I mean we couldn't even get clean towels. No room service at all and the maids weren't masks which is scary. I complained at the front desk only to find that they were not wearing masks either but asking the guests to wear them or they could not enter. Definitely poorly managed. less
Jody Mistry, Owner at Best Western Plus Rama Inn & Suites, responded to this review
Thank you for completing an online review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are working diligently to adjust to COVID-19 policies and any staff member not wearing a mask will be addressed. Unfortunately, with the new rules we do not provide full service on guest rooms staying less than 3 nights. Housekeeping staff will take out trash, provide towels and amenities. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
_ Front Desk Agent, Shanelle -