Great value and location, but be careful booking family suites
13/08/2017 FromNCtoanyhwere,
This hotel was great, beds were comfortable and the room was clean...carpet needs replacing was a little grimy. Only about 10-15 minute walk to the Toy Story Parking for Disney, those shuttles run un... more
This hotel was great, beds were comfortable and the room was clean...carpet needs replacing was a little grimy. Only about 10-15 minute walk to the Toy Story Parking for Disney, those shuttles run until about an hour after the park closes. Beware though, we book a family suite and got a call the day of checkin stating that there was an unexpected "emergency" and the hotel was no longer able to accommodate us as the family suite wasn't available, the only thing they could do was split us into two non-adjoining rooms. For us this was something we could adapt to because we were 4 adults and 3 children, but if we had been one family of 2 adults and 5 kids the hotel expected us to to put young children in a room unattended. Like I said we were able to adjust, but initially it was suggested that because one room had two beds, we put adults in that room and put the kids in the king/bunk bed room??? Umm yeah....NO.....who puts 3 kids all under 12 in a room alone??? So just be aware, otherwise it was a great for a budget friendly hotel breakfast was hot and fully stocked, every morning! Parking was tight, and they have a valet but there is no pressure to use it. However they do charge for parking, our fee was waived due to the room debacle but it's a fee of $14/15 a night. less
BWRI, Director of Sales at Best Western Plus Raffles Inn & Suites, responded to this review
Thanks so much for your amazing review! We are so glad you had a great stay and we look forward to your return. I'm so happy you enjoyed the close location of the Toy Story shuttle. Thanks for your understanding on the room change as our main goal is to make sure our Hotel guests are happy and welcomed! We hope you return to see our guest room improvements. We are proud to be installing new bathrooms with modern accent tile, new carpet, new furniture, new Disney artwork, and more! I will make sure you're comments are shared with the entire team! Thank you! We look forward to your return!