Noisy and old hotel
19/01/2019 D2046OHkarenm,
We made a last minute change to our plans to stay here in late December 2018 while we visited Disneyland with our 9 month old and ten year old. The crib provided was an old metal cot which was noisy a... more
We made a last minute change to our plans to stay here in late December 2018 while we visited Disneyland with our 9 month old and ten year old. The crib provided was an old metal cot which was noisy and rattled every time my baby moved. It also hurt him when he would roll over as the sides were metal and much smaller than a normal size cot you’d have at home. A porta cot would have been much better rather than their crib.
The microwave was super small so the steriliser did not fit and I had to find another way to sterilise his bottles - i.e. use boiling water from the kettle we packed.
We were on the second floor (three on total) and it was noisy as hell. We could hear every movement from the rooms above us, which some nights were still up around midnight doing god knows what! We could also hear their toilet flush throughout the night which wasn’t very nice.
The house keeping trolleys sound like a road train is coming through the walls as the verandas are tiled in a terribly noisy tile.
The breakfast was ordinary - pork flat patties and egg patties tasted like plastic. The waffle machines were in high demand and lead to rude people cutting lines. The breakfast area was too small for the size of the hotel and we opted to eat in our rooms due to the overcrowding and people still wearing their pyjamas and only socks.
It was close enough to walk to and from Disneyland and Denny’s is just one quick three minute walk away. Despite this we will not be staying here again nor do I recommend this hotel. The extreme noise led to sleepless nights and frustration. less
BWRI, Director of Sales at Best Western Plus Raffles Inn & Suites, responded to this review
We always appreciate when guests provide honest feedback about their experience. Thanks for staying with us while you enjoyed the Magic of Disney. I hope you will return to the hotel and allow us another opportunity to show you our upgraded rooms and hotel improvements such as new beds, new furniture, new mattresses, new Disney artwork, new bathrooms, and we are really excited for you to enjoy our brand new breakfast room expansion! More seats, more room, more variety!