This is not an airport hotel
30/07/2019 Quijanotango, London
Our flight arrived at the Marco Polo ariport at 11.30pm and we decided to book a room at this hotel thinking that we could use the airport shuttle and head off to Venice the following morning. The sur... more
Our flight arrived at the Marco Polo ariport at 11.30pm and we decided to book a room at this hotel thinking that we could use the airport shuttle and head off to Venice the following morning. The surprise came when we found out that the shuttle, which is not free and has a surcharge of 6 euros pero person, only operates for a couple of hours in the morning and a couple of hours in the evening, with the last departure at 9pm. We had no option but to catch a taxi which costed us 45 euros for a 10 minute trip. The room was fine and the breakfast quite good but to call this an 'ariport hotel' is just false advertising. If you don't have a car and you're visiting Venice, I cannot see why anyone would find staying at this hotel, covenient. less
CustomerCareIT, Direttore at Best Western Plus Quid Hotel Venice Mestre, responded to this review
thank you for taking the time to share your feedback following your recent stay at Best Western Plus Quid Hotel Venice Airport.
We are sure that any comment, regardless of whether it is good or bad, is important to improve the quality of our Hotel.
Just leave us the possibility to point out that our location, as well as any information about the shuttle service, is available on our website and main online travel agencies.
About the taxi fare, we understand that it could seem expensive but it's a regular rate, considering your late arrival.
We truly hope you will give us another chance in the future to prove ourselves and provide you a wonderful experience.