Review of Best Western Quid and missing item
24/06/2019 linswords, Piedmont, California
I overall was not happy with my stay at this hotel for various reasons but mostly because they were not sympathetic to my missing item. I reported this missing item, the same day it went missing, t... more
I overall was not happy with my stay at this hotel for various reasons but mostly because they were not sympathetic to my missing item. I reported this missing item, the same day it went missing, the evening before my return to the US. I was told it was probably swept up with the laundry, and they would let me know by e-mail if they found it. Well, it did not show up, according to the hotel manager there. She offered no kind of compensation. I then wrote back requesting minimal compensation, and never did hear back from her.
Also, the bathroom has a door stop that sticks out in the room, and you have to be careful not to stub your toe on it. Most bathrooms have a stop by the wall. The bathroom does not have a shower door, and somewhat floods the bathroom on taking a shower.
*******I could overlook the above, but staff support at resolving issues, especially when traveling is important to me. They did not resolve my issue, or continue correspondence about it. Missing items from a room is not acceptable.****
To be fair I did have one good experience with the kitchen staff. One of the male staff set up wine service for our dance group in one of their side rooms. I wish I could remember his name.
CustomerCareIT, Direttore at Best Western Plus Quid Hotel Venice Airport, responded to this review
thank you for taking the time to submit a review about Best Western Plus Quid Hotel Venice Airport.
We are really sorry to read your words, because we always strive to provide the best possible assistance to our Guests.
Like explained you by email, our chambermaid noticed your travel pillow on the sofa bed: this was the day before your departure. We also contacted our laundry service, which made proper checks and excluded that the pillow had been sent there.
Further to your last email, as we never want any Guest to feel as if we don’t believe in his good faith, we immediately contacted Best Western and required them to issue a travel card, as compensation. It will be equal to the declared value of your travel pillow. Due to Best Western Italy is not operational throughout the weekend, it took a bit longer to get their assistance. We were only waiting for their reply, in order to inform you about this good news.
We really hope you will reconsider your opinion about our work and that you will give us another chance in the future to prove ourselves.