NOT an airport hotel
12/05/2019 UsaKat, Estero, Florida
We booked this hotel as it was near the airport, had a shuttle and a restaurant. We’d spent 2 weeks in Italy and wanted to be near the Venice airport for early am flight home. We returned our rental c... more
We booked this hotel as it was near the airport, had a shuttle and a restaurant. We’d spent 2 weeks in Italy and wanted to be near the Venice airport for early am flight home. We returned our rental car at the airport expecting to find a shuttle for the hotel but there was none. Our taxi driver told us that this hotel was quite a distance- a 42 euro cab ride distance. We arrived around 11:00 am on a very windy, rainy day hoping to have lunch only to be told the restaurant was closed. We were told our only option was to walk 20 minutes to a shopping center. So windy I lost my umbrella on the walk. When we scheduled our shuttle for our 8 am flight, we were told the only shuttle was at 5 am! When we arrived in the lobby for our shuttle, there were bags of breakfast to go-but not for us. Never understood why. Very disappointing experience to say the least. less
CustomerCareIT, Direttore at Best Western Plus Quid Hotel Venice Airport, responded to this review
thank you for taking the time to share your feedback following your recent stay at Best Western Plus Quid Hotel Venice Airport.
We are sure that any comment, regardless of whether it is good or bad, is important to improve the quality of our Hotel.
Just leave us the possibility to point out that our location, as well as restaurant's opening time, is available on our website and main online travel agencies.
We would like also to clarify that we do provide take away breakfast, upon request.
Due to organization reasons, the service should be required at least the evening before the departure.
Therefore, the take away bags you noticed in the lobby, had been required in advance by other Guests.
Furthermore, an "early breakfast" corner is available in our breakfast room, every morning starting 4 AM.
We truly hope you will give us another chance in the future to prove ourselves and provide you a wonderful experience.