A Decent Serviced Apartment in Urangan, just outside Hervey Bay town
12/04/2018 81Koala, Saffron Walden, United Kingdom
As a home away from home, it met our family needs very well. Our 3 bedroom deluxe villa was new, fully furnished, with central air-conditioning. There is a fully equipped kitchen and laundry. There we... more
As a home away from home, it met our family needs very well. Our 3 bedroom deluxe villa was new, fully furnished, with central air-conditioning. There is a fully equipped kitchen and laundry. There were three good sized bedrooms. The master bedroom on the ground floor had an en-suite. Even with two infant cots in it, there was space to spare! There is a private, shaded outdoor patio for our property for outdoor dining or to enjoy a glass of wine in the evening. Our villa was on facing the road, so we didn't have to go through the main gate to access it. The road was not busy and noise was never in issue during our stay. As the 3 bed deluxe is the largest villa on the property, no upgrades were forthcoming for my Diamond Select status. I did get bonus points and two bottles of ice cold water on arrival, which was more appreciated than a pack of crisps or candy bar in the warm Australian weather. The most appealing feature for us was two private, dedicated, enclosed parking spaces attached to the villa. This was a key benefit of staying in a self catering town-house style villa. Note that there is a nominal charge of $10 for infant cribs/cots. As a base to visit Fraser Island, it was ideal, being very near the boat harbour and marina. They was also no credit card surcharge, unlike many other hotels in Australia. Well done!
Once you understand that this is a serviced apartment/self-catering villa rather than a hotel, then the star rating and all the comments made by other reviewers would make sense. For example, there is no daily housekeeping - not many timeshares or self-caterings do daily housekeeping. The location is on the outskirts of Hervey Bay. You need to have a car to fully enjoy the local area. There is no on-site restaurant so give yourselves time to get to the shops the night before. The nearest Woolworths supermarket is a short drive away (closes 9pm weekdays/6pm weekends). There is a pool, outdoor jacuzzi/spa pool and sauna, located within the main villa complex. Accessing via the electronic fob was hit and miss, but the pedestrian side gate worked just fine for us. The sauna was not working when we tried it. We reported it and maintenance was on the issue the next morning. The property is 60 m to a 'pet friendly beach' as advertised, but that is not a beach that is attractive to swimmers compared to the stretches in Hervey Bay town. less
Best Western Pl... Q, Manager at Best Western Plus Quarterdecks Retreat, responded to this review
Thank-you for your truly honest review, being a Diamond member you can really tell you are a well travelled Guest within Australia and understand how this type of Accommodation works.
Would love to have you and your family back sometime.