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Best Western Plus Puebla

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In Puebla colonial and Cosmopolitan city, with the best location Best Western Plus Puebla with comfortable rooms for your business trip or vacation, you will find the warmth and the best of the services. Equipped with 10 meetings rooms, auditorium, Restaurant and lobby bar, gardens an pool as well as a front desk for groups. Come and meet us, we are waiting you!

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5 Poniente #2522 Col La Paz


Pets: No Pets accepted
Check-in & Check-out
15:00:00 | 13:00:00


Location and Attractions

Getting there.

Sat nav users: type 72160

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5 Poniente #2522 Col La Paz

Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0845 620 0506


TripAdvisor Traveller Rating: Rating: Based on 323 traveller reviews
Rating: 5 259
Rating: 4 33
Rating: 3 13
Rating: 2 10
Rating: 1 8


18/01/2019 686hectorh, Puebla, Mexico

I loved it here. It’s has a fancy vibe for a Best western. A best western would not look as good as this in the U.S. The staff is incredibly nice and helpful. The restaurant food was really tasty. Tw... more


Terrible choice

15/01/2019 Susylive,

We booked a room for last friday night, the hotel looked nice and new on internet but it is the opposite, it was a bad old look, rusty, poor service and rooms are terrible. Bad smeel on blankets, bad ... more


Not What We Expected

01/01/2019 PauloDelg, San Antonio, Texas

We rented several rooms for our family trip; two out if the four rooms that we reserved did not have hot water. The rooms were cold during the night; and the hotel cleanliness was not to our expectati... more

Owner Response
GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
Dear guest: Thank you for your opinion which is very important to us. We regret a lot of the inconveniences that you have had, hopefully give us the opportunity to assist you again and take a better impression of us. Greetings.


05/12/2018 Rontravelworld,

I still feel very bad for choosing this hotel while in Puebla, I got late at the hotel and the service was terrible, no body was out to help my with my luggage, the clerk was falling sleep and the hot... more

Owner Response
GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
Dear guest: We appreciate the time you give us, your opinion is very important for us and we value it. We deeply regret the inconvenience caused, we will pay special attention to this type of situation, since our objective is your satisfaction. We would like you to give us the opportunity to attend you again, since it is not the image that we want to give to our guests. We are at your service. Regards.


03/12/2018 lilianac733, Mexico City, Mexico

We reserve for a Saturday night. The hotel seemed ok. But the window in the room did not closed. The hotel was quite noisy. Inside (hallways) and in the entrance up to 5-6am totally unable to sleep be... more

Owner Response
GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
Apreciable huesped: De antemano le queremos agradecer su tiempo que es tan valioso y por supuesto, le ofrecemos una disculpa por el inconveniente suscitado ya que tuvimos un grupo de jóvenes, lo cual desde luego no es excusa para nuestros huéspedes que vienen a descansar. Pondremos especial atención a estos detalles para ofrecerles un excelente servicio. Saludos.