With no great expectations I could have chosen any motel for half of the rate
06/01/2017 Sandra S, Cancun, Mexico
I was looking for a low- middle range rate hotel within a chain that suffix my needs of lodging during Chistmas, taking in consideration it would be only to go late to sleep and leave early in the mor... more
I was looking for a low- middle range rate hotel within a chain that suffix my needs of lodging during Chistmas, taking in consideration it would be only to go late to sleep and leave early in the morning. The thing is that the noise you can hear at all time here maybe due to the thinnest of the walls, is something to consider, but if you put on top of that the fact that our room was flooding and we had to be moved at 1:30 am to another room and we did not even get a "thank you for being such accomodating" was what made our stay a no-come back one. They did not even apologize and you know, is not the money, but I could have asked for a reimburstment for the night they disturbed my sleeping with the lack of well maintenance by moving me into another room, and yet again they not only did not offer to have that complimentary night, but more over they charged me the parking fee they have.... again a no-coming back option. Rather be in an older, less expensive hotel in the heart of Downtown Puebla, that was our initial choice. less
Reservaciones d, General Manager at Best Western Plus Puebla, responded to this review
Lamentamos lo sucedido en su visita, estamos en capacitacion aun mas constante por mejorar cada area de nuestro hotel, tanto en instalaciones y personal. Esperamos que su proxima visita no tenga ningun problema, fue un placer servirle.
Gracias, regrese pronto!!