Best Western Plus Prien Lake Inn & Suites

Welcome to Louisiana! You know that you are here when you visit this Best Western. The staff is what we call, “good people.” My family and I were treated very well..., from the front desk staff to the room attendants. Everyone reminded me of what the residents of Louisiana is all about. The hotel was clean—from the lobby to my room. The room was very spacious. I had the room with 2 queen beds which also had an extension for dining,office work, etc. The beds were comfortable and the badroom was very clean. Don’t forget your swim suits! This hotel offers all season swimming with its indoor pool. I chose this hotel because it was very close to the hospital that I needed to visit. Talk about close to things—we were minutes from everything. Casinos, restaurants, grocery stores, and more. I had the privilege of meeting the General Manager (Kay) who was pleaseant to talk to. If you are ever in Lake Charles, LA., I would like to recommend this hotel as I am definitely coming back. less

We wanted a hotel that was close to the casinos since they were all booked, being a rewards member we selected BW. The check in was fun, we joked about Football we the clerk, the rooms are always so comfortable! As soon as I turned on the shower you could smell the bleach used to clean, and how can you beat the price when you also get a HOT fresh breakfast! less

Refrigerator was wasn't clean, the toilet had to be moved around to get to flush, the heater wouldn't work. The worst was when they were out of breakfast plates. I saw the kitchen worker carrying a small supply of plates and went to her with my hand out so my daughter could eat her waffle. She looked at me and said "I don't have very many" and kept on walking. My daughter and I had been in the breakfast area the longest and been waiting the longest for a plate. I went to the front desk and the supervisor said that the worker was unable to hear. The worker came to the front desk as well and was able to communicate appropriately and lied that she had even seen me (then why did she tell me she didn't have very many??). I finally gave it up to poor service and sat down while my daughters ate their breakfast. I was sitting there without talking to anyone, just waiting for my kiddos to get done so we could get out of there. The kitchen worker again came up to me and basically called me a liar. I told her I know what I saw and heard and I was not going to let her bully me into believing a lie. The front desk attendant came up to me and told that if I didn't stop arguing with her worker (who wouldn't leave me alone) that she would call the police and have ME arrested. I was not yelling or using profanity, just not going to swallow their lies. I spoke with corporate and management and was told they would "investigate and get back to me." This was the first of November and I've not heard back so I called corporate back. They said their records show the hotel had called me and all was better. When I explained I was not satisfied AT ALL, they said they are only mediators and there was nothing further they can do for us. Lesson learned. No further trips will be booked through ANY Best Western. Avoid this place unless you're willing to go to jail when THEIR EMPLOYEES won't leave you alone. less

We enjoyed our stay at this facility. The room was clean. The air conditioner worked well. We plan on staying here again when we visit Lake Charles. My only complaint is regarding the breakfast buffet. The food and the service was good. But, morning coffee is important to me. The only creamer available for my coffee was “Coffeemate” cups. They ruin a good cup of coffee. There was a carafe of whole milk and 2% milk for cereal and drinking. There is no reason why there couldn’t be one for half and half for coffee. This may sound petty, but I do love my morning coffee. less

Everything was wrong from start to finish. Was supposed to be a get away for our anniversary but arrived to inaccurate reservations, spent additional money for additional rooms, staff unfriendly or accommodating. Not happy at all. less