Best Western Plus Prien Lake Inn & Suites

Everything was great from the decor to the staff the cleanliness & the price was well worth it! my daughter loved the indoor pool also! we had a slumber party for her birthday the rooms were so nice and beds were so comfy! very peaceful and quiet also less

This is not a bad hotel, in fact, much of it was up to Best Western standards. BUT housekeeping did a bad job in the bathroom and no one at the front desk much cared. The dirty towels from the last guest had been removed, but I was left with only the presumably clean towels left by the previous guest. There was a used bar of soap in the shower, and only a small bit of toilet paper remaining on the roll. At check-in, I'd asked, as I always do, if there was a little freezer in the fridge. The front desk person assured me that there was. There was not. So I brought my blue freezer things back down to ask the front desk to find freezer space for me. I told her about the condition of the bathroom, and her one response was to tell me that she hoped I would have enough toilet paper. Yikes. Otherwise, it was an average Best Western. I am contemplating changing my major hotel brand to Holiday Inn Express. Best Western service seems to be getting weaker, and their breakfasts are relentlessly similar. less

Arrived on January 1st, noticed trash cans at entrance were overflowing, and they stayed that way for 2 days. Trash left in the parking lot stayed for days. Dirt tracked on my floor would stay for days without being vacuumed. I worked nights and made an agreement with the manager to get my room cleaned once a week, but that deal was revoked and they said it couldn't be done anymore. I felt that the staff would have had a hard time working at McDonald's much less running a hotel. I'll get a different hotel next time I'm in Lake Charles and I reccomend that you do too. less

We arrived to the hotel for our 1 night stay. Since they were extremely busy the night before, our room wasn't ready at 3. (Check in is at 4). We were also disappointed to learn the casino shuttle is no longer running from this hotel. We made the best out of the situation and used Lyft to get back and forth from the hotel to the 2 area casinos. We came back to the hotel at 5pm and the young man at the front desk was funny, friendly and so welcoming. We had a king suite with sofa bed on the 2nd floor. The room and bathroom were clean and had plenty of space for our party of 3. The sofa bed was lumpy but after a night out was sufficient. The king bed was firm and we slept well. The refrigerator was so cold it froze a few of my water bottles. The cable had every channel you could possibly want and our room had 2 TVs. The only complaints I have regarding the room is that the closet is on the small side and has sliding glass doors. It was difficult to fit my suitcase in the closet while on the luggage rack. The bathroom door opens right into the entry door to the hotel room, which was awkward. Breakfast was stocked nicely with eggs, bacon, sausage, biscuits, waffle maker, cold cereals and yogurt. The ladies in the breakfast area were friendly. Overall, we had a good stay. I would stay here again, I just wish the had a casino shuttle so I didn't have to pay for Lyft. less

the staff was very friendly and helpful. the check in and out was very quick. the only drawback was that the breakfast was just passable. rooms were clean and comfortable. good place to stay for the price. less