Decent hotel, couldn't find the prestige...
20/05/2017 Don V,
We booked a weekend here and arrived on a Friday afternoon. There was a mix-up with our reservation (I booked on credit card points) which was quickly resolved by the manager. The woman at the front d... more
We booked a weekend here and arrived on a Friday afternoon. There was a mix-up with our reservation (I booked on credit card points) which was quickly resolved by the manager. The woman at the front desk gave each of my small girls (9 months and 2 years) a complimentary Teddy Bear.
Room was clean and functional with exception of a couple of items (door to room jams up on floor, shower leaks like crazy onto the bathroom floor). We called the front desk for a crib and they offered us a pack and play for an extra $10/day. (i don't know why hotels advertise cribs when all that's available are play pens).
Once delivered to our room (we left for dinner) we had to call the front a second time to get some sheets for the play pen. I think the woman at the front desk was the only employee in the building!
We booked this hotel because of the indoor pool. Pool was decent and the kids had fun. There was ample parking around the property.
Good - Family Friendly, Indoor pool, ample parking, free wi-fi worked well, bed's were reasonably comfortable.
Bad - Half a flight of stairs to traverse if parked in back lot, no cribs (when advertised), charge $ for a pack and play. Minor maintenance issues.
Summary- Solid 3 star hotel. Good for a short excursion to the mountains. Location is central for walking around Radium. Still looking for the prestige..... less
Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your experiences. It was a pleasure to hear that your reservation issues were rectified and that the evening agent took care of your little ones. My apologies for the mix up when delivering the play pen to your room and the need to request additional sheets. I trust you enjoyed your time in Radium Hot Springs and we look forward to the opportunity to host you again.