Great rooms, but lacked everywhere else.
17/02/2017 kristin0521, Calgary, Canada
The room was great, very clean with a nice view. Housekeeping staff was stellar, every day the room was perfect. We booked this hotel as it had a pool, the boiler to the pool was broken, and no one ... more
The room was great, very clean with a nice view. Housekeeping staff was stellar, every day the room was perfect. We booked this hotel as it had a pool, the boiler to the pool was broken, and no one who worked for the hotel told us, we found out from other disappointed guests. Something we would have liked to have known upon check in, in case we wanted to go somewhere else. Also, the hotel was far from full, but they put us next to road with the logging trucks going all night long, so it was not peaceful at all. If you had a question, or wanted to speak to someone at the front desk, good luck. I think we saw someone there maybe once, and it was because she was showing the housekeeping staff something. The bar service was awful, to the point that we now know the political views of the woman there, and that she does not enjoy working in the bar. The food was overpriced and undercooked, overall experience was not great. less
Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that you were not informed of the pool boiler and that the service received in the hotel lounge was not a positive experience. I will be sharing your feedback with the ownership group of the restaurant and bar to investigate further. We hope we have the opportunity to welcome you back again for a far more superior positive experience.