Service matters. Lack of Staff judgement matters.
Room very clean, modern. Quiet. Good standard hotel. We had 3 rooms. As we checked in, walking down hall at 6 pm, lady came out of room telling us to be quiet (weird as we were walking and talking... more
Room very clean, modern. Quiet. Good standard hotel. We had 3 rooms. As we checked in, walking down hall at 6 pm, lady came out of room telling us to be quiet (weird as we were walking and talking). Later about 10 pm in our room - working on my computer and 'talking' -manager?? came down to tell us to keep it down- you could tell he was surprised to not really find noise when he knocked on door- yet he said have to keep it down? It was bizarre, no alcohol, no music on, I'm a quiet, professional. Hotel needed to figure out the issue was the complainer - hotel had complete inability to assess 'actual' situation. less
Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to post your comments. My night auditor was following protocol in which a complaint comes in from another guest that he investigates and determines the cause of the complaint. I , of course, am investigating the issues as they relate to this past weekend further and will use my findings as a learning tool for my team. We hope we have the opportunity to welcome you again.