31/01/2018 Kathy L, Calgary
Love this hotel. It’s our hotel of choice when in Radium for several reasons. The staff is helpful and friendly and the hotel is ideally located conveniently to major amenities and the hotel itself is... more
Love this hotel. It’s our hotel of choice when in Radium for several reasons. The staff is helpful and friendly and the hotel is ideally located conveniently to major amenities and the hotel itself is well appointed with a gym, pool, restaurant, rooms w/ suites and kitchenettes. The hotel offers stunning Mountain Views and overlooks the Columbia Valley and the lobby area is large, comfortable, charming and rustic, adorned w/ historic pictures and featuring a beautiful, inviting stone fireplace. Free coffee and tea are available and lemon infused water. I would like to suggest hot chocolate and cookies in winter as some other BW hotels provide. That being said, the hotel is currently undergoing major renovations, although it just recently received a ‘face lift!’ There is some room for improvements such as the pillows which are soft and lumpy (the bed itself was great!) There is no m/w in the room but there’s a very temperature sensitive fridge. The air conditioner is very loud and rattles and shuts off at a certain point or ‘freezes’ making the room very hot as the night wears on. Truck traffic going to the mill is very heavy and noisy on Forsters road, bordering the hotel. There is Not a free breakfast included, only 15% off already overpriced breakfasts that only amounts to a couple of bucks. Service is extremely SLOW and portions are meager and the food leaves a lot to be desired. Would recommend avoiding this restaurant if you are in a hurry or on a budget! less
Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback online. I am very pleased to hear that you enjoyed your stay with us and that our team were very professional. I do apologize; however, regarding the noise from the vehicles on our north side. We definitely recommend for our light sleepers to choose a room on the south side of the building which is definitely quieter. We look forward to welcoming you back on your next visit to Radium Hot Springs.