Best Western Plus Pratt

Called the hotel directly on the way to see what the rate would be to add a night to my reservation. Was quoted a price and told the hotel had plenty of rooms. Not knowing if we were going to drive straight through I told her we would decide once we were closer. Called a few hours later and was given a different rate. When I questioned why the rate was different I got attitude from the front desk. She was very argumentative and made it clear that there were plenty of other hotels and asked me if I would like to go to another hotel. Very rude and would not listen to what I was saying. I told her to book the room at the new rate and that I would talk to her manager once I arrived. Again she was nasty and told me that I needed to listen to her. When I told her not to talk to me in that manner she became even more irritated. Once she booked the room adding it to my current reservation she saw that the rate was the lower rate that I was quoted when I called the first time. Again she basically threatened to cancel my reservations as she said that I was not listening to her. I told her that all I wanted was a room added to my reservation. After being on the road for 18 hours we finally arrived. There were no issues at check in. I have always been loyal to Best Western. I always stay there when traveling. With the reminder from this employee that there are plenty of other hotels, I have decided to take her advise, this will be the last stay with this brand. The employees behavior was totally unacceptable. I have worked in the hospitality industry for 20 years. You never speak to a paying guest in this manner. Will be contacting corporate once I return home. less

This is a fairly modern motel. The staff was very accommodating and helpful. They currently serve a full hot breakfast, following all COVID precautions, and the food was hot and tasty. Great coffee, too. The bed was very comfortable, and the shower was great. Will definitely stay here, again! less

My husband and I really enjoyed our stay at the Best Western Hotel in Pratt, Kansas. It was very clean, and safe-feeling. Our room was large and very clean. The internet worked well. Breakfast in the hotel lobby dining area was really great! We would definitely stay here again! less

This place was so much nicer than some of the "expensive" hotels I've stayed in on business trips. New, clean, large rooms, excellent amenities. Nice hot/cold breakfast available. I didn't get to use the pool or fitness center, but they were very nice. less

Very large room, and clean. Breakfast was a full hot breakfast with lots of other choices too! We received a Military discount which made the room under $90. (Without tax). The fold out couch was comfortable. Lady at check in (Nov 6 th) was very friendly and helpful. Note to management: One thing- no extra toilet paper supplied in room. I’m sure we could of called for more if needed, but it’s nice having it there already less