Our Choice When We Stay In Albany
30/12/2018 SuzanneJonathanGreen, Prineville, Oregon
We stayed at this hotel from Christmas Eve through the day after Christmas. One would think that this could potentially be a noisy stay, but the opposite was true. There appears to be a pretty good ... more
We stayed at this hotel from Christmas Eve through the day after Christmas. One would think that this could potentially be a noisy stay, but the opposite was true. There appears to be a pretty good sound-proof insulation in place. We were aware there were children above us, but they did not disturb us at all and we never heard our next door neighbors.
The hotel is nicely placed near the freeway with access to shopping within a short drive. It has been decorated nicely and the grounds are well-maintained. The lobby is very nice and inviting. All staff members were warm and gracious. The room was nicely decorated as well, and in good shape; I did not see peeling paint or poor workmanship.
WiFi was good; I used it quite a bit. I did not use the pool, but it looked quite nice and orderly. I also did not eat the breakfast (Elmer’s is fairly close and I know enough to visit Elmer’s if there’s one available!), but my husband checked it out and said it looked like the standard hotel breakfast.
My biggest kudo goes to the staff member who saw me struggling with crutches on the main floor; I tore up my knee Christmas Eve and suddenly needed ADA accommodations. She thought outside the box, ran to the lobby to get a cart, put a sofa pillow on it, and rolled me out to the front so I didn’t need to make the long trip on those crutches. I don’t know who she was, but she was an angel in disguise. You can’t buy service like that. less
Patrick O, General Manager at Best Western Plus Prairie Inn, responded to this review
Thank you for your wonderful review! We are thrilled to be your first choice for comfort and value here in the area. Your kind words make our day! Clean, comfortable, and cozy accommodations are the foundation of every visit with us. What sets us apart, however, is the strength of our team. We are delighted that you felt well cared for! We wish you the very best in your recovery and we would love to serve you again here at Best Western Plus Prairie Inn.