Good Place for Rest but use this checklist
Arrival and check in were easy. Haley at the front desk was welcoming and happy to accommodate our requests. The pool is open via a sign up sheet that gives you time in the water to yourself. Grab n G... more
Arrival and check in were easy. Haley at the front desk was welcoming and happy to accommodate our requests. The pool is open via a sign up sheet that gives you time in the water to yourself. Grab n Go breakfast is a piece of fruit, an egg McMuffin like offering, a juice box and a breakfast bar. Coffee and teas available from behind the front desk by the obliging staff.
Although the beds and bathroom were clean, and the towels were soft, plush and plentiful, I would recommend that as a guest, you check the condition of the:
Inside of microwave (spillover remnants)
Ice bucket (sticky)
The available plug by the dresser (filthy).
In this time of Covid, I found these conditions to be less than the sanitary measures one would expect, especially since they would normally be regarded as routine cleaning as part of the room turnover process.
I reported these items to management who agreed that improvement was needed and that my concerns would be shared with the staff to address the issues and take the necessary steps to prevent their reoccurrence.
We will most likely return here for another stay for the easy access of I5 and the quiet accommodations fit our travel needs. less
General Manager, General Manager at Best Western Plus Prairie Inn, responded to this review
As we mentioned while you were on-site, we sincerely appreciate you sharing your experience with us. Guest satisfaction means everything to our team, and we hold ourselves to a high standard. Rest assured, the appropriate team members have already begun addressing these matters.
We're grateful that you have plans to return in the future and that our location is convenient for you. Nothing would make us happier than earning your five-star rating next time.