This is a tough one to write because the hotel should be so much better than it actually is. First...
--Very convenient location on Hwy 120. It is next to a supermarrket so you can pick up those little items that you may need. More importantly, it is close to the two sets of ruins and many other area attractions.
--The staff. While the hotel is a disappointment, the staff were always courteous, friendly and helpful.They did the best they could with what was available.
--The hotel is very dated. Obviously, it is a much older hotel, but wires are exposed, paint is old and sloppy, the carpet is frayed at the walls and--worst of all--when we opened the door to the closet and the light came on, there was a buzzing sound like electricity arcing.
--Towels are at a premium. When we checked in around 4:30, we were told our room was ready. We went upstairs and found that there were only 2 small hand towels. I asked the maid and was told they were still being cleaned. Granted, we were there for the New Year holiday, but a hotel without sufficient towels? It seemed like they had just enough to cover the rooms and maybe one or two more. I had to ask Reception at 6 about the towels and still we waited. The maid was quite apologetic, bu we did not have towels until 8pm--incredibly annoying since we had been traveling for over 5 hours and were hot, sweaty and not exactly happy about not being able to clean up.
--The food in the buffet was never very good, not well replenished and one step away from cold.
--The pictures you see online are from the back. The garden is quite lovely and the building is impressive, but the front sits right on the main road. This is not really a negative, but it is a bit misleading; however, if you arrive late, parking could be a problem
--As I later discovered, prices were doubled and even 5 times normal because of the holiday. While we did not get as badly gouged as others, there was not anything to warrant the gouging.
--It can get quite noisy from the courtyard.
--The bed is rock hard.
--Wi-fi was iffy, at best. Even when I go close to Reception, it faded in and out. Using it in the room(and we were close to Reception) was frustrating. Connections were often lost, when they could even be made.
This is not a horrible hotel, but it was a very deep disappointment. less