This hotel is located a bit outside of the city center, and as such is quiet and pleasant. What is more, the building is fantastic ... it is extensive, and beautiful. What an amazing place.
However, ... more
This hotel is located a bit outside of the city center, and as such is quiet and pleasant. What is more, the building is fantastic ... it is extensive, and beautiful. What an amazing place.
However, that is pretty much where the enchantment ends. The receptionists are not well trained, and frequently get confused about things. One of our group did not have a TV remote in his room, called the front desk, asked for one to be brought, and it never appeared. My room had no bath towels, which I discovered only once I was in the shower!
By far the worst was the NOISE. That is, the courtyard where my room opened is also a dining area. There were activities there until 10 or 11 ... that was fine. However, one table stayed active and (drinking and) talking until midnight. The receptionist was no more than 30 feet away, and did nothing. I called, she said she would talk with them, but they did not shut up. I called again, same. Eventually, I had to go out and talk with her. It was ridiculous.
There were many other details like this. We inquired in the evening about when could we eat breakfast, and they said that the restaurant opened at 0730. At 0730 in the morning, they said not until 8 or 830.
In sum, new management is CLEARLY needed... less