Best Western Plus Portland

1707 Highway 181, Portland, Texas, 78374-4147, United States
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Best Western Plus Portland

Welcome to the Best Western Plus Portland! Be treated like family the moment you step into this Portland, TX hotel. Our 24-hour front desk will go above and beyond to provide you superior customer care from check-in to check-out. The American Bank Ce show more

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Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Plus Portland

Traveller Overview:
4.5 Rating: 214 reviews
Excellent 58%
Very Good 27%
Average 7%
Poor 3%
Terrible 2%
Rating

pibirish, wrote review 05/11/2019

Friendly, caring & always responsive

Beds are super comfy! Breakfast is above average. Staff is friendly, helpful, caring and responds quickly to any problems. Very nice touch to have a free washer & dryer for the guests. Plenty of free ... more

Rating

Bo94114, wrote review 30/10/2019

rooms for my Crew and nothing but issues

I had a Crew stay here when they were repairing a Power Plant. The Foreman and Crew complained several times of Vermin and smelly musty rooms. The staff said they would take care of it and never did.T... more

Owner Response
Ketan_Bhakta, Customer Service Relations Assistant at Best Western Plus Portland, responded to this review
Dear Bo94114, Thank you for taking time to review your recent stay with us. We would like to apologize that we did not exceed expectations. All feedback is sincerely appreciated, as we will implement positive changes to enhance all guests experience when they stay with us. As new management we have many upgrades and renovation projects that are underway and will begin this winter season. It is our top priority to provide superior customer service and nothing short of an excellent and comfortable stay. We know you have options when choosing a place to stay, but we hope that you will consider staying with us again so that we may have another chance to provide you with a superior experience. Best regards, Amanda Gonzales Customer Service Relations Assistant
Rating

Safari53642340420, wrote review 20/10/2019

Hotel in general

As a whole -hotle was nice staff friendly and accomadting.. Food was what you would expect- But it was fresh and hot, THere was an odor in our room-dog, hotel clerk gave ud a spray bottle to eliminat... more

Rating

maricopa1988, wrote review 16/10/2019

Best Western Plus

Great place to stay, the rooms were very clean and the staff is very friendly and helpful. Will certainly stay here again. If you looking for a comfortable stay and at a reasonable price, Best Wester... more

Rating

19crystal72, wrote review 11/10/2019

Ok hotel

This is the 2nd time staying at this hotel with a not so good experience. Don't plan on sleeping in staff is very inconsiderate of noise in the mornings. Was woke up early with lots of noise from staf... more