rooms for my Crew and nothing but issues
I had a Crew stay here when they were repairing a Power Plant. The Foreman and Crew complained several times of Vermin and smelly musty rooms. The staff said they would take care of it and never did.T... more
I had a Crew stay here when they were repairing a Power Plant. The Foreman and Crew complained several times of Vermin and smelly musty rooms. The staff said they would take care of it and never did.They were there for a week. Forman changed rooms twice with same issues. Toward the end of our stay the staff would just roll their eyes when they would show them pictures. I picked this hotel because it was the top rated near the Plant. Never again. At check out we found out the issue was moldy drapes. I have reported this property to Corporate less
Ketan_Bhakta, Customer Service Relations Assistant at Best Western Plus Portland, responded to this review
Thank you for taking time to review your recent stay with us. We would like to apologize that we did not exceed expectations. All feedback is sincerely appreciated, as we will implement positive changes to enhance all guests experience when they stay with us. As new management we have many upgrades and renovation projects that are underway and will begin this winter season. It is our top priority to provide superior customer service and nothing short of an excellent and comfortable stay. We know you have options when choosing a place to stay, but we hope that you will consider staying with us again so that we may have another chance to provide you with a superior experience.
Customer Service Relations Assistant