Best Western Plus Portage Hotel & Suites

We rented a room to get away for the night and there were WAY too many kids in the pool. We could t even swim! Everyone was bumping into each other. The phone I. The room didn’t work. When we called down (from our cell phone) we asked if we could get another blanket, and they said we had to come down and get ourselves! Overall, not what I expected!! Won’t come here again. less

Room was disgusting sticky and dirty wasn’t happy with it in yet it was more expensive than then the regular best western we slept at 4 nights prior for half the price I will definitely check the room next time before renting it. less

We booked this hotel for our group as we were attending an event in Portage. First we get there and put of 8 rooms not ONE room was clean. We are talking toe nails on the noght stand, dirty sheets on the bed, used soap in the shower, garbages not empty and one parent was given a room twice that was occupied. I went down to talk to some of the parents who wanted to move hotels. I walked into the pool area. There were kids in the pool with jeans and tshirts on. They give wrist bands to have pool access and hardly any of the kids in the pool had wrist bands on. Come to find out there was a baby shower at the hotel and the parents let all the kids jump in the pool clothes and all. One man complained to the front desk that there were little kids in the pool with no adult. She pulled 5 kids all under the age of 8 out of the pool that had no adults with them. It was rediculous. Needless to say we all askes for our money back and left and went to a different hotel. I felt so bad for the front desk ladies they were nice and very understanding. But the management really needs to get this hotel under control. Especially the cleaning staff. less

Poor Housekeeping. Electrical outlets didn't work, so I had to move the microwave. Peeling wallpaper. Freezing cold bathroom. A layer of dust on the microwave, (you know the thing you put food into). Same on the tray that holds the complementary coffee, (like, have a little dust with your coffee). Alarm clock didn't work. Trim around the Lampshades peeling off. Disgustingly dirty, broken hair dryer in the bathroom. Housekeeping would have noticed it was broken if they had bothered to try and clean. You need to retrain your housekeeping staff, or get new housekeeping staff. This place could be good if you just paid a little attention to details. less

I love this hotel for the location is good, the décor is great and we always have a great time when we take our boys out the house for some away from home fun. Noah was GREAT and held down the whole hotel alone at night! The rooms however were not clean at all! ( not typical). there was old pizza all on the floor, scum in the tub, stained towels and baby stuff like pacifiers all over the suite. Otherwise, it was our typical good time! less