Fell below expectations
17/08/2019 yos2k33, Chicago, Illinois
I got a suite specifically to enjoy the extra space. Unfortunately, the couch in the sitting room was ripped and the TV in the sitting room did not work. When I informed the staff, they said because i... more
I got a suite specifically to enjoy the extra space. Unfortunately, the couch in the sitting room was ripped and the TV in the sitting room did not work. When I informed the staff, they said because it was late, they would let the morning staff know and they would move my room and give me discount because the sitting room was unsuitable. They only changed our room after I went back to staff and complained. They moved our room to another suite, but did not give us a discount. I feel this was unfair as getting a suite for the first night was a huge waste of money. The breakfast was pretty good but the staff had no knowledge of nutritional, dietary or allergy information. The pool smelled horrible and the hot tub Jacuzzi was disgusting. less
BWPlusPortageHotel, General Manager at Best Western Plus Portage Hotel & Suites, responded to this review
Thank you for taking the time to write a review about your recent stay with us. I am sorry to hear your original suite was not to your satisfaction. If you have a chance, I would like to discuss this in further detail in order to address the issue. In regards to the nutritional information, we have this information listed in our breakfast area for your convenience. In terms of our pool, we are required by law to use sanitizing agents to ensure cleanliness for our guests and I'm sorry to hear that this was notable during your stay. We hope you will visit us again so we can have another opportunity to exceed your expectations.