Nasty and out of control!
We booked this hotel for our group as we were attending an event in Portage. First we get there and put of 8 rooms not ONE room was clean. We are talking toe nails on the noght stand, dirty sheets o... more
We booked this hotel for our group as we were attending an event in Portage. First we get there and put of 8 rooms not ONE room was clean. We are talking toe nails on the noght stand, dirty sheets on the bed, used soap in the shower, garbages not empty and one parent was given a room twice that was occupied. I went down to talk to some of the parents who wanted to move hotels. I walked into the pool area. There were kids in the pool with jeans and tshirts on. They give wrist bands to have pool access and hardly any of the kids in the pool had wrist bands on. Come to find out there was a baby shower at the hotel and the parents let all the kids jump in the pool clothes and all. One man complained to the front desk that there were little kids in the pool with no adult. She pulled 5 kids all under the age of 8 out of the pool that had no adults with them. It was rediculous. Needless to say we all askes for our money back and left and went to a different hotel. I felt so bad for the front desk ladies they were nice and very understanding. But the management really needs to get this hotel under control. Especially the cleaning staff. less
BWPlusPortageHotel, Manager at Best Western Plus Portage Hotel & Suites, responded to this review
Hello, and thank you for your review. I am terribly sorry to hear about these instances that happened during your stay with us. I will be personally looking into this matter to get to the bottom of this. I appreciate you letting us know, and I look forward to getting these issues resolved.