Could be Awesome if everything worked
06/01/2019 Jackie R,
This hotel could be awesome if everything worked. We stayed there a few years ago and our kids loved it because of the kiddie pool area along with the regular pool and I loved it because of the hot tu... more
This hotel could be awesome if everything worked. We stayed there a few years ago and our kids loved it because of the kiddie pool area along with the regular pool and I loved it because of the hot tub. This trip wasn’t so great. We checked in on New Year’s eve. The lobby and our room were spotless and smelled very clean. Upon going down to the pool, the kids went into the kiddie pool with my husband while I went to enter the hot tub. Turned out that The hot tub was colder than the actual swimming pool. We were not advised on check-in that the hot tub was broken, which would have been nice since that was one of the reasons for staying at that hotel. Also, there weren’t any towels in the pool area and in the 3+ hours that we were there, none were brought in. Upon turning in for the night, we turned on the heater in our room. It banged and clacked and sounded as though a woodpecker was inside of it. We eventually gave up and just turned the heat off for the night. The next Morning we went down to breakfast. Breakfast area was very clean and the food selections were great. My only complaint is that the chocolate milk was spoiled and I did not know about it until after two of my children took a drink. Upon notifying the woman in charge of the breakfast area, she immediately removed the rest of the chocolate milk from the cooler.Like I said, this hotel has been great in the past. Unfortunately our most recent stay wasn’t what we were hoping for. less
FarAway824973, Manager at Best Western Plus Portage Hotel & Suites, responded to this review
I am very sorry to hear about your experience with the pool and breakfast. Your satisfaction is very important to us and I hope you will consider staying with us again so we have another chance to provide superior guest service.