Ok so not a resort (if you book with 3rd party, like travelocity, they charge a resort fee for this hotel) Maybe bc of splashpad and they do have a "game room" .... 6 machines, 2 are not working & only 1 good game- thanks Ms. Pacman!
Is this a nice hotel? Yes! It is. Overall, it is a nice hotel. But I have some specific issues. Would I stay here again? Yes! But would you? Stay tuned!
For background, I paid $150 total to stay 3 days, & 2 nights at a hotel called Homewood Suites in Orland Park IL, & that place/experience (with just a pool) was a more enjoyable experience overall than the 3 days & 2 nights I am CURRENTLY spending here, & I paid $240 for this weekend. I'm including taxes & fees with these prices but not the incidental fee (since that is returned back to you, assuming that you are a good guest 👀)
Staff member, Amanda is an Ace! Awesome customer service & takes her job as more than just a job. She had a satisfactory answer for it all! Thanks Amanda! One of these stars is just for you.
There's a young Male staff member who is the complete opposite & worked during the day, dark brown hair 👀- & because of disinterest in customer loyalty & poor communication skilks, our room was not cleaned 😤😬🤬. But again, this is NOT A RESORT🤦🏽♀️, this is a hotel. Womp-womp! Picture below of day 3 in our suite without it being cleaned day 2...
- I GUESS you as the guest, are supposed to know the clean schedule for your room, I guess, if you want your room freshened up in between days of stay. Or not! Send someone to clean the room- very simple.
- no room service for extra blankets & stuff; you go down to the desk and get it. Not lazy staff- understaffed.
-our sink was clogged & hair would come up 🤢 lol & maintenance came! Yay! but had to leave, said he'd be back, but never came back.🤦🏽♀️never ever lol
-BRING YOUR PS4 OR XBOX LOL only 1 suitable TV show on basic cable for children & that's Disney channel (that's right! No Nickelodeon nor cartoon network or any of that). Evening Disney channel sort of appealed to my 6 yr old but not so much to my 2 yr old. 😏
-TV quality (as far as image quality)is so-so
-lighting in King suite not my favorite for make-up time AND THERES ONLY 2 MIRRORS- one above sink & one on closet door- no pull out make up mirror with light ring lol damn! I sound 🧐 but I have had these spoils at resorts AND hotels
-no freezer; just fridge- sorry ice cream! sad face.😑
-no smokers patio attached to pool area (this is a personal preference)
-hot breakfast first morning was poop💩! I mean, they say it's free, I usyally say its included in what I paid lol so I include it in my mental price breakdown lol that mess was free bruh! 😂 I'm not kidding, for lunch today, we went OUT & ate breakfast food at a restaurant lol had to do it right! We'll see tomorrow. Quick example: served "Canadian bacon" that looked like deli ham, and called it bacon 😂 cut so many corners around this place, got this place looking like a circle 👀😂🤦🏽♀️
-Seating area in dinning area was limited.
Now for some pros!
-2nd morning breakfast was good! 1 out of 2, not bad.
-attracts family friendly patrons so good for kids!
-clean lobby, modern esthetic outside & in lobby
- they have an ATM and quarters at the front desk for game room. Thanks Amanda!
-the pool area has decent hours! Everything looked clean and worked. Good size to accommodate multiple families. Seating areas for family was lackin but I still give this a +sign.
-Again, thank you Amanda! Truly awesome! Give her a raise!
-liqour store within walking distance lol like literally in the BW parking lot. We never went there but I know that's clutch af!
-20 min from Michigan city outlet mall
-lots of stores & such close by
-right off the eway
-bar inside that cooks food til decent hours! Like 8-11pm on certain nights. The wings and mozzarella sticks are bomb! Delicious af! Good portions! Prices at this bar are decent too! Bartender/cook was sweet & made pretty good cocktails!
-King suite was decent size. 👌🏽👍🏽
FarAway824973, Manager at Best Western Plus Portage Hotel & Suites, responded to this review
Thank you for your detailed response in regards to your stay at our property. I am sorry to hear that your stay with us was less than superior. Your satisfaction is important to us, and by providing feedback we will be able to implement improvements for future stays. Thank you so much for letting us know!